|July 1, 2005 - September 30, 2005
Nature of inquiries: How to remove an email address from a marketing list, fraud and scam questions, opt-out maintenance questions, access requests, identity theft, product and service concerns, employment issues, and credit information and protection.
Action taken: Referral to online government resources or other non-profit organization, referral to the BBB and BBBOnLine Web sites, referral to local BBBs, or processed by PPRS.
Ineligible Complaints: 1840
Complaints Pending: 13
Requests for additional information were sent to complainants to determine their eligibility to proceed through the BBBOnLine Privacy Program Dispute Resolution Process.
Eligible Complaints: 7
(This figure includes complaints that PPRS deemed eligible as well as complaints that may have been eligible but were resolved by company prior to final determination.)
- Company refused to timely process request to have personally identifiable removed from mailing list or to have it deleted from company's database. (4)
- Company refused to respond, in a timely manner, to concerns about the security of transmission of an individual's personally identifiable information. (1)
- Company refused to respond, in a timely manner, to concerns raised about the sharing of an individual's personally identifiable information. (1)
- Company refused to respond, in a timely manner, to concerns raised about the use of an individual's personally identifiable information. (1)
Eligible Complaints Resolved Prior to Decision: 4
Eligible Complaints Decided/Referred: 0
Active Complaints Pending: 3