Plus! SuperPack combines Plus! Digital Media Edition and Plus! for Windows XP into a single SuperPack.

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With Plus! SuperPack, we are offering our customers an amazing value of 2 great products (regularly $50 for Plus! Digital Media Edition and Plus! for Windows XP) for only $19.95.

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Yes. We are offering $10(U.S.)/ $15(CDN) mail-in rebate for licensed users of Microsoft Plus! for Windows XP or Microsoft Plus! Digital Media Edition (click here or see side of box for offer details)

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Plus! Photo Story 2 LE is a downloadable version of Plus! Photo Story 2, the full product version that ships with Plus! SuperPack CD #2 (Plus! Digital Media Edition). Photo Story 2 LE enables you to create photo stories with your favorite photos, narration, and music, as you would with the full Plus! Photo Story 2 product. With Plus! Photo Story 2, you can use up to 150 photos in a story, edit a story after you create it, manually control pan and zoom effects, and create a VCD of your story.

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Plus! Dancer LE is a downloadable version of Plus! Dancer, the full product version that ships with Plus! SuperPack CD #2 (Plus! Digital Media Edition). Plus! Dancer LE includes the same product functionality as the full product version, but comes with only a single dancer. To enjoy the full selection of dancers (twenty and counting!) you must purchase the full product version.

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To begin using the Plus! SuperPack CD #1 (Plus! for Windows XP) features:

1. Click Start, and then click All Programs.
2. Click Microsoft Plus!

To begin using Plus! SuperPack CD #2 (Plus! Digital Media Edition) features:

1. Click Start, and then All Programs.
2. Click Microsoft Plus! Digital Media Edition.

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If you purchased Plus! SuperPack from a retail store or an online retailer (not the Plus! Web site), contact the retailer directly for their replacement and support policy.

For any questions about your Plus! SuperPack purchased from the Plus! Web site, send an e-mail message to the online retailer, LTG, at ots@ltg.info.

Note that you may be asked to provide the credit card number that was used for the original purchase.

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If you purchased Plus! SuperPack online by downloading Plus! Digital Media Edition from the Plus! Web site and getting the rest of Plus! SuperPack shipped to your door, the Product Key for Plus! SuperPack CD #2 (Plus! Digital Media Edition) was sent to you in an e-mail message.

If your copy of Plus! SuperPack was in a box or if Plus! SuperPack came with your computer, the Product Key is located on your Plus! CD or package.

If you cannot find your Product Key or you need product support, contact the retailer from which you received Plus! SuperPack.

 Close Answer

A 3-D graphics accelerator with a minimum of 16 MB of video RAM compatible with Microsoft Direct3D version 8.0 is required to run screen savers, games, and visualizations in Plus! for Windows XP. If you have less than 16 MB of video RAM, you will still be able to run Microsoft Plus! for Windows XP; however, you will not be able to install the following features:

• Screen savers

• HyperBowl Plus! Edition

• The Labyrinth Plus! Edition

• Plus! 3-D Visualization

To verify that your computer meets the Plus! for Windows XP system requirements, run Plus! for Windows XP - Installation Advisor. You can download and run Plus! for Windows XP - Installation Advisor, from the Plus! for Windows XP System Configuration page.

Or, you can use the DirectX Diagnostic Tool on your computer to determine how much video memory you have:

1. On the Start menu, click Run.
2. In the Open text box, type dxdiag, and then click OK.

   If you receive a dialog asking if you want to connect to the Internet to download new WHQL certificates, click Yes.

   The DirectX Diagnostic Tool opens and creates a report about the DirectX components and drivers installed on your computer.

3. On the Display tab, review the information under Device. The Approx. Total Memory must be greater than or equal to 16.0 MB to install Plus! 3-D features.

If you are sure you have at least 16 MB of Video Memory but get the warning message, install Windows XP Service Pack 2 and update your video drivers. For general information about Windows updates or to install Windows XP Service Pack 2, see the Microsoft Windows Update page. To update your video drivers, download and install the latest video drivers from the manufacturer's Web site.

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This can happen if your old video card is still listed as the primary video device. To resolve the problem, you must identify the new video card as the primary device.

To change the primary device:

1. Click Start, click Control Panel, click Appearance and Themes, and then click Display.
2. On the Settings tab, click the Display drop down and select the new video card that you just installed.
3. Select the Use this device as the primary monitor check box.

   This check box is unavailable when you select the monitor icon that is currently set as your primary monitor.

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This problem may occur if the registry contains Microsoft Windows Installer information from an earlier Office installation. For more information about resolving this issue, see article 295823, in the Microsoft Knowledge Base.

After completing the procedures outlined in the Knowledge Base article, try re-installing Plus!.

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A corrupt registry key causes this error. For more information about this issue, see article 812490 in the Microsoft Knowledge Base.

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There is a problem registering this DLL file on your computer. For information about how to resolve this issue, see article 841569, in the Microsoft Knowledge Base.

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This error can occur if the location of the My Documents folder is on a remote computer which is not available. For more information about this issue, see article 307683 in the Microsoft Knowledge Base.

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On drives formatted to use the NTFS file system, the Plus! SuperPack CD #2 (Plus! Digital Media Edition) Installation Wizard might not be able to access the Documents and Settings\All Users\Shared Documents folder to install required files. This issue occurs because administrators or members of the Administrators group, the System group, and the Users group do not have Read and Write permissions for that folder on an NTFS drive.

Grant administrators Read and Write permissions for the All Users\Documents folder. For more information about setting permissions, see article 813649, "Error 27000 or Error 1304 When You Try to Install Microsoft Plus! SuperPack CD #2 (Plus! Digital Media Edition)," in the Microsoft Knowledge Base and Windows Help and Support.

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A few users have not been able to install Plus! SuperPack CD #2 (Plus! Digital Media Edition). We are continuing to investigate this issue.

Users may be experiencing the problem because the installation program cannot find or access the Plus! Digital Media Edition.msi file that was installed with the initial version of Plus! SuperPack CD #2 (Plus! Digital Media Edition).

You are prompted to specify the location of the file or the following error message is displayed:

"The path 'C:\Docume~1\Owner\Locals~1\Temp\Plus! Digital Media Edition.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'Microsoft Plus! Digital Media Edition.msi' in a folder from which you can install the product Microsoft Plus! SuperPack CD #2 (Plus! Digital Media Edition)."

The file may have been deleted from the temporary directory (\Documents and Settings\<User name>\Local Settings\Temp), or the entire temporary directory may have been deleted after the initial version of Plus! SuperPack CD #2 (Plus! Digital Media Edition) was installed.

To solve, try one of the following options:

Option 1

1. Start the setup program for the initial version of Plus! SuperPack CD #2 (Plus! Digital Media Edition).
2. Click Cancel in the dialog box that contains the following message:

   "Welcome to the Plus! Digital Media Edition Installation Wizard.

   This wizard enables you to add or remove Plus! Digital Media Edition components or remove Plus! Digital Media Edition from your computer."

3. Then try installing Plus! SuperPack CD #2 (Plus! Digital Media Edition) again.

Option 2

Uninstall the initial version of Plus! Digital Media Edition you have on your PC. Then install Plus! SuperPack CD #2 (Plus! Digital Media Edition) from the Plus! Web site.

Important   Make sure to have your Plus! SuperPack CD #2 (Plus! Digital Media Edition) product key available because you will need it to activate Plus! SuperPack CD #2 (Plus! Digital Media Edition).

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If you restore your operating system to a point before Plus! SuperPack CD #2 (Plus! Digital Media Edition) was installed, the following error message might appear when you attempt to install and run Plus!:

"The program cannot find a file or files required to complete activation of Microsoft Plus! SuperPack CD #2 (Plus! Digital Media Edition). Reinstall Plus! SuperPack CD #2 (Plus! Digital Media Edition), and then try again."

To reactivate and use Plus! SuperPack CD #2 (Plus! Digital Media Edition), you must reinstall it. This problem occurs because the registry values that are needed to activate Plus! SuperPack CD #2 (Plus! Digital Media Edition) are not rewritten to the registry after you run System Restore.

 Close Answer

The latest updates, service packs, and a list of fixes can be found at the Plus! Web site.

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If you purchased Plus! SuperPack from a vendor, such as a retail store or an online retailer (not the Plus! Web site), contact the retailer directly for their replacement and support policy.

If you purchased the software from Microsoft, you will need the product identification number when you contact Microsoft support. For more information about locating your product ID number, see the next question.

If you purchased Plus! SuperPack from an online retailer or from Microsoft, you should contact the online retailer or Microsoft directly.

If Plus! SuperPack came with your computer, and you were required to activate Plus! before using the product, you should contact the manufacturer of your computer.

To locate the contact number for the manufacturer of your computer, check the Computer Manufacturers' Support Phone Numbers Web page.

For any questions about your Plus! SuperPack purchase from the Plus! Web site, send an e-mail message to the online retailer, LTG, at ots@ltg.info.

Note that you may be asked to provide the credit card number that was used for the original purchase.

 Close Answer

Microsoft product support might ask you for the product ID when you call because the number is used to identify the version of the product you are using and may help support resolve your problem faster. The product ID is generated during installation; it is different from the Product Key that is required to activate Plus! SuperPack CD #2 (Plus! Digital Media Edition).

To display the product ID, do the following:

1. In Control Panel, double-click Add or Remove Programs.
2. Click Microsoft Plus! Digital Media Edition.
3. Click the Click here for support information link.

The product ID is displayed in the Support Info dialog box.

Repeat these steps to get the product ID for CD #1, except click Microsoft Plus! for Windows XP in step 2.

 Close Answer

There are a few instances in which issues or conflicts may occur if other programs are running when you try to install Plus! for Windows XP on your computer.

The following list describes known issues or conflicts with specific programs and a possible resolution:

• EZCD Creator 5: If you have problems installing Plus! with the EZCD Creator 5 in the system, try uninstalling EZCD Creator, installing Plus, then reinstalling EZCD.

• Microsoft NetMeeting: If you receive an error message about a 16 MB limitation on video cards, and you are installing Plus! while NetMeeting is running, try running Plus! Setup when you're not running NetMeeting.

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Plus! Digital Media Edition is designed to be used with the Microsoft® Windows XP Home Edition and Windows XP Professional operating systems. Plus! Digital Media Edition has been thoroughly tested to ensure that you have the best possible experience while using the program on these operating systems. However, there are a few instances in which issues or conflicts may occur if other programs are installed on your computer.

The following list describes known issues or conflicts with specific programs and a possible resolution:

Zone Labs ZoneAlarm. If you cannot activate your copy of Plus! Digital Media Edition or install additional dancers, shut down or remove ZoneAlarm, and then try activating Plus! Digital Media Edition again.

Antivirus software. Virus monitoring services may prevent the Plus! Digital Media Edition Installation Wizard from running. Turn off (disable) the monitoring service temporarily, and then try installing Plus! Digital Media Edition again.

Kagi CpuIdle. Plus! Dancer may conflict with CpuIdle. Turn off CpuIdle before running Plus! Dancer.

Ahead Nero 5.5. If you experience problems while running the Plus! Digital Media Edition Installation Wizard and there is an active Advanced Nero ImageDrive on your computer, remove the Nero software, and then try installing Plus! Digital Media Edition again.

Trend Micro PC-cillin. If you are prompted to restart your computer several times during the Plus! Digital Media Edition Installation Wizard, remove the PC-cillin shortcut from the Startup folder on your computer, and then try installing Plus! Digital Media Edition again.

If you encounter an issue with software that is not listed, please report it to the Plus! Digital Media Edition newsgroup at microsoft.public.plus.

 Close Answer

Either there is an antivirus program running on your computer that is interfering with the installation process, or there is a damaged registry setting causing this error message.

To resolve this issue, temporarily stop the antivirus program before you try to install Plus!. If that doesn't' work, use the following procedures to correct the registry settings:

Caution   Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.

To uninstall Plus! SuperPack CD #1 (Plus! for Windows XP):

1. Log on to the computer using an account that has administrative permissions.
2. In Control Panel, click Add or Remove Programs.
3. In the list of installed programs, select Microsoft Plus! for Windows XP, and then click Remove.

To adjust the registry settings:

1. On the Start menu, click Run.
2. In the Open text box, type cmd, and then click OK.
3. Type the following syntax at the command prompt:

   Important   Make sure to type the command exactly as it appears here.

   reg delete "HKLM\Software\Microsoft\Microsoft Plus!\Plus!" /f

4. Press ENTER.
5. Type the next command and press ENTER.

   reg delete "HKCU\Software\Microsoft\Microsoft Plus!\Plus!" /f

   Note   You may get an error message��The system was not able to find the specified registry key or value�; this is Ok. Just run both of these commands.

6. Close the command prompt window.

To reinstall Plus!:

1. On the Start menu, click Run.
2. In the Open text box, type msconfig, and then click OK.
3. In the System Configuration Utility, on the General tab, select Diagnostic Startup and then click OK.
4. The system will ask you to reboot. You should do so now.
5. Reinstall Plus! SuperPack CD #1 (Plus! for Windows XP).
6. Run msconfig again but this time select Normal Startup, click OK and reboot.

 Close Answer

In this version of Alarm Clock, you cannot use a radio station as the alarm source. However, you can trick Alarm Clock into playing a radio station by creating a playlist in Microsoft Windows Media Player that includes the radio station. When you create your alarm in Alarm Clock, select the playlist that contains the radio station as the alarm sound.

For more information about creating playlists in Windows Media Player, see Windows Media Player Help.

To set up your alarm to play a playlist, do the following steps:

1. In Plus! Alarm Clock, create a new alarm or change an existing alarm.
2. Specify a name, frequency, and time for the alarm, and then click Next.
3. In View Media Library by, click My Playlists.
4. Click the playlist that contains the radio station, and then click Next.
5. Finish setting your alarm.

You can use this procedure to create an alarm using almost any Web stream that you can play by using Windows Media Player.

For more information about selecting alarm sounds, see Plus! Alarm Clock Help.

Note that if your computer is not connected to the Internet when the alarm rings, Alarm Clock plays the default alarm sound instead of the radio station.

 Close Answer

In most cases you can use an RCA Stereo to MINI 1/8 Inch Stereo cable, which is available from many home electronics retailers. Before connecting the device to the computer, be sure to check the manual that came with your analog device.

 Close Answer

The most common cause of this problem is an incorrectly connected cable between the audio source (for example, your record player or cassette deck) and your computer. Verify that your audio source is plugged into the correct sound card in your computer and ensure that your audio source is connected to your computer correctly. For more information about connecting your audio source to your computer, see the procedure "Connecting analog audio devices to your computer" in Plus! Analog Recorder Help.

In addition, ensure that you have selected the appropriate Input Channel on the Adjust your recording level page of Analog Recorder.

 Close Answer

In order to convert audio files to MP3 format by using Plus! Audio Converter, first install Windows Media Player 10 from the Windows Media Download Center, and then install the Plus! Digital Media Edition Audio Converter Update from the Updates for Plus! SuperPack page.

Release Date: September 2, 2004

If you prefer to use Windows Media Player 9 Series, you must install MP3 software (a "codec") on your computer in order to convert audio files to MP3 format by using Plus! Audio Converter. The MP3 codec is not included with Plus! SuperPack CD #2 (Plus! Digital Media Edition). To obtain the MP3 codec, you must purchase MP3 encoding or creation software that works with Windows Media Player 9 Series. For more information about purchasing MP3 encoding (MP3 creation) software, see the MP3 Creation Plug-ins page.

 Close Answer

You can use CD Label Maker to include track lists on inserts and booklets only. CD Label Maker Help incorrectly states that track information can be included on a CD label. CD labels can include title and footer information only.

 Close Answer

There is a Plus! CD Label Maker installed with Plus! SuperPack CD #1 (Plus! for Windows XP) and another installed with Plus! SuperPack CD #2 (Plus! Digital Media Edition). The last Plus! CD Label Maker that is installed will be the one that launches in Windows Media Player.

 Close Answer

Use the Plus! Digital Media Edition Label Maker because it has been updated. To start Plus! CD Label Maker:

Click Start, point to All Programs, point to Microsoft Plus! Digital Media Edition, and then click Plus! CD Label Maker.

 Close Answer

Plus! Dancer LE is a downloadable version of Plus! Dancer, the full product version that ships with Plus! SuperPack CD #2 (Plus! Digital Media Edition). Dancer LE includes the same product functionality as the full product version, but comes with only a single dancer. To enjoy the full selection of dancers you must purchase the full product version.

 Close Answer

If you receive an "Audio not found" error message when you start Plus! Dancer LE, there may be an incompatibility between your computer and Plus! Dancer LE. As a result, the Dance Only When Music Plays option does not function correctly. To solve this issue, you can install the Microsoft Plus! Dancer LE Update from the Updates for Plus! SuperPack page.

 Close Answer

Firewall software, such as Zone Labs ZoneAlarm or Norton Personal Firewall, may be preventing Plus! SuperPack CD #2 (Plus! Digital Media Edition) from detecting your Internet connection. Try turning the firewall off or removing the firewall software temporarily.

Note that when the firewall on your computer is disabled, your network is vulnerable to intrusions.

 Close Answer

To download more dancers, right-click the dancer icon in the notification area, and then click Download More Dancers. Dancer then attempts to connect to the Internet to open a browser window that displays the Plus! Dancer Web page. (Note that by connecting to the Internet, Internet Service Provider or telephone toll charges may apply.)

You can also go to the Plus! Dancer Web page directly to download dancers.

 Close Answer

Unfortunately, you cannot create your own dancers at this time. The process for creating dancers requires professional videotaping equipment and special tools, including green screen technology.

 Close Answer

Use the Plus! Audio Converter that you find listed under Plus! Digital Media Edition.

 Close Answer

Use the Plus! Audio Converter that comes with Plus! Digital Media Edition instead.

 Close Answer

You can download new skins for Party Mode from the Plus! Digital Media Edition Web site.

 Close Answer

Any developer who has created skins for Windows Media Player can create or customize Party Mode skins. Developers should review the skins development guide stored in the PartyMode.wmz file.

The process for creating skins for Party Mode closely follows the Windows Media Player 9 Series Software Development Kit (SDK) skins programming model, with a few minor differences. The easiest way to create skins is to open existing Party Mode skin files and make changes to those files.

 Close Answer

Plus! Photo Story lets you do the following:

Edit your photo story. You can save a story and its associated project so that you can edit the story after you quit Photo Story or begin creating a new story.

Save your photo story to a VCD. When you save a story, you can create a photo story video CD (VCD). Creating a VCD makes it easy to share your stories with friends and family because VCDs can be played on computers, most DVD players, and on several popular video game consoles. You can also save your original images and project files to the VCD for easy archiving and retrieval.

Import pictures from an MSN� Group Web site. If you have a photo collection on an MSN Group Web site, you can import these pictures into your photo stories.

Import pictures from your Picture It! Digital Media Library. If you have installed Picture It! Digital Image Suite 9, you can import pictures from your Digital Media Library into your photo stories. To do so, in the File Browser dialog box, click the Digital Image Library tab.

 Close Answer

Plus! Photo Story 2 LE is a downloadable version of Plus! Photo Story 2, the full product version that ships with Plus! SuperPack CD #2 (Plus! Digital Media Edition). Photo Story 2 LE enables you to create photo stories with your favorite photos, narration, and music, as you would with the full Plus! Photo Story 2 product. With Plus! Photo Story 2, you can use up to 150 photos in a story, edit a story after you create it, manually control pan and zoom effects, and create a VCD of your story.

 Close Answer

With Photo Story 3 you can use the new smart touch-up features to instantly remove red-eye, and correct lighting. You can use dramatic pan and zoom effects, picture rotation, and cropping tools to customize your photos. You can also compose an original soundtrack from directly within Photo Story 3 and add special effects and transitions, and much more.

For additional information about Photo Story 3, see the Photo Story 3 for Windows Web page.

Note   This download requires Windows Genuine Advantage validation.

 Close Answer

Automatic panning and zooming in Photo Story is determined by a complex formula. Plus! Photo Story takes into account the mouse placement during narration, but it also takes into account the way in which the previous picture was panned and zoomed. For example, Photo Story uses the formula to ensure that your photos are not always panned from left to right. Because of this formula, there is no way for you to use mouse movements or clicks to determine exactly how panning and zooming effects appear in the final photo story. To have more control over panning and zooming in your stories, on the Record your story page, click Advanced.

 Close Answer

A problem may occur when playing stories by using Windows Media Player 9 Series if the required codecs are not installed. Try reinstalling Windows Media Player 9 Series.

For more information about this issue, see article 811166, "Windows Media Player Does Not Play Windows Media Video 9 Content Correctly," in the Microsoft Knowledge Base.

 Close Answer

The best way to get pictures to fill the entire screen when playing your stories is to use photo editing software to resize your pictures to match the size of the output files you want to create. For example, if you want your final story to appear in either medium (320 x 240 pixel) or high (640 x 480 pixel) resolution, use the photo editing software to resize or crop your images to match that size.

 Close Answer

Yes, the ability to copy your photo stories to VCDs is a feature in Plus! Photo Story 2. To create DVDs that contain your photo stories, you can obtain DVD-authoring products that work with Photo Story files, such as Sonic Solutions or Pinnacle Systems . You can use this software to convert the Windows Media Video (WMV) story files into files that can be copied to a DVD and played in a DVD player. VCD and DVD authoring software is not included with Plus! SuperPack CD #2 (Plus! Digital Media Edition).

 Close Answer

Although Plus! Photo Story does not directly support this capability, a workaround is available. To use more than one background song for a story, do the following:

1. Import the audio files you want to use into Windows Movie Maker 2.
2. Drag the audio files to the Audio/Music track, trim the clips if you want, and then save the project as a movie.
3. Import the .wma file into Photo Story to use as your background music. For more information about importing audio files into Windows Movie Maker 2, and trimming (editing) clips, see Windows Movie Maker Help.

 Close Answer

If flickering occurs when you play photo stories or other video files, you may need to reduce the hardware acceleration of your video card. To reduce the hardware acceleration, follow these steps:

1. In Windows Media Player, click Tools, click Options, and then click Performance.
2. Move the Video acceleration slider bar to the left until your photo stories or video files do not flicker when you play them.

 Close Answer

This issue typically occurs when a computer does not have the Windows Media Video Image codecs installed. To install the necessary codecs, do one of the following:

Connect to the Internet before you open a photo story in Windows Media Player version 7 or version 8 so that the Player can download the codecs.

On the computer where you are attempting to view the story, download and install Media Player 10 Series, which includes the necessary codecs.

 Close Answer

An aspect ratio issue within Windows Media Player causes the Player to incorrectly resize MPEG-1 files, such as your photo story VCD, when you play them. If the Player applies the correct aspect ratio, a 352 X 240 file, for example, is shown with a 320 X 240 aspect ratio. However, the Player incorrectly resizes an MPEG-1 file to a 312 X 240 aspect ratio.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. If you are not severely affected by this problem, though, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

 Close Answer

Possibly your DVD player does not support VCDs or recordable CDs. For more information about VCD support, see the documentation that came with your DVD player.

 Close Answer

The hand and pen icons must be applied manually using the following procedure:

1. In Control Panel, double-click Mouse to open the Mouse Properties window.
2. In the Mouse Properties window, select the Pointer tab.
3. Select the pointer you would like to customize, and then click Browse.
4. Select the pointer from \Windows\Cursors.

 Close Answer

You can get new features and enhancements when you install the Plus for Windows XP Update. For information about updates for Plus! for Windows XP, see the More Plus! for Windows XP page.

 Close Answer

You may need to install Windows XP Service Pack 2. This update enables power management to successfully work with Direct 3D-based screen savers (including the ones in Plus! for Windows XP).

For general information about Windows updates or to install Windows XP Service Pack 2, see the Microsoft Windows Update page.

 Close Answer

You may need to install Windows XP Service Pack 2. For general information about Windows updates or to install Windows XP Service Pack 2, see the Microsoft Windows Update page.

You may also need to update your video drivers. To update your video drivers, download and install the latest video drivers from the manufacturer's Web site.

If you still experience problems after applying the updates, you can use the DirectX Diagnostic Tool on your computer to test DirectDraw and Direct3D to make sure they are working properly on your system.

To check your computer using the DirectX Diagnostic Tool:

1. On the Start menu, click Run.
2. In the Open text box, type dxdiag and then click OK.

   If you receive a dialog asking if you want to connect to the Internet to download new WHQL certificates, click Yes.

   The DirectX Diagnostic Tool opens and creates a report about the DirectX components and drivers installed on your computer.

3. On the Display tab, click Test DirectDraw, and then click Test Direct3D.
4. Review the information under Notes to make sure all tests were successful. If the tests fail, try installing or reinstalling Windows XP Service Pack 2, and the updated video drivers.

 Close Answer

To correct this problem reinstall Plus! SuperPack CD #1 (Plus! for Windows XP).

 Close Answer

You may need to install Windows XP Service Pack 2. If installing the service pack doesn't work, try turning off the sound on the aquarium screen saver.

 Close Answer

If you are running Seti@home in always-run mode, a Plus! screen saver may not have enough CPU cycles to start. You can either exit Seti@home or change screen savers to the Seti@home screen saver.

 Close Answer

We apologize, but Microsoft no longer offers new downloadable content for the Plus! Sync and Go service. You can still use the Sync & Go feature to synchronize content from your Windows Media Player library to your device, but we're no longer offering new Internet content. We apologize for any inconvenience. We encourage you to check out MSN Video Downloads, a similar service for Windows Mobile Based devices.

 Close Answer

When you attempt to install Plus! Sync & Go on a Windows Mobile 2003 Second Edition–based device, ActiveSync may fail and Plus! Sync & Go might not install successfully. To resolve this issue, install the Plus! Digital Media Edition Update from the Plus! Digital Media Edition Update page, and then install Plus! Sync & Go on your Windows Mobile 2003 Second Edition–based device again.

To reinstall Plus! Sync & Go on your Windows Mobile 2003 Second Edition–based device:

1. On your desktop computer, start Plus! Sync & Go.
2. Click Options, and then click Install Plus! Sync & Go for Pocket PC.
3. Follow the instructions on the screen.

To prevent this issue from occurring, install the Plus! Sync & Go Update before you install Plus! Sync & Go on a Windows Mobile 2003 Second Edition–based device.

 Close Answer

When Plus! Voice Command is installed, the Office XP Speech recognition feature may automatically add the dictation mode for Office. If this happens and the microphone is on, spoken words may be mistaken for dictation and the computer may start typing in an Office application.

To resolve this problem, turn your microphone off when you are not using it for Plus! Voice Command for Windows Media Player. You can turn your microphone off by clicking the Microphone icon in the Language bar.

 Close Answer

This will happen if you have Advanced Text Services disabled. To correct the problem, enable Advanced Text Services.

To enable Advanced Text Services:

1. In Control Panel, click Date, Time, Language, and Regional Options, and then click Regional and Language Options.
2. In the Regional and Language Options window, select the Languages tab, in the Text services and input languages area, click Details.
3. In the Text services and input languages window, select the Advanced tab.
4. In the System Configuration area, clear Turn off advanced text services checkbox.
5. Click OK twice and exit the Control Panel.

When you restart Voice Command, the Language Bar should appear.

 Close Answer

There are no plans to release a Plus! SuperPack SDK; however, the PartyMode.wmz file contains information about creating your own Party Mode skins.

Any developer who has created skins for Windows Media Player can create or customize Party Mode skins. Developers should review the skins development guide stored in the PartyMode.wmz file.

The process for creating skins for Party Mode closely follows the Windows Media Player 9 Series SDK skins programming model, with a few minor differences. The easiest way to create skins is to open existing Party Mode skin files and make changes to those files.

For more information about creating your own Windows Movie Maker 2 transitions, see MSDN Online.

 Close Answer

There issues or conflicts that occur if CyberSitter is running when you try to uninstall Plus! for Windows XP on your computer. If this application is interfering with the Plus! uninstall process, try disabling CyberSitter temporarily while you remove Plus! using Add or Remove Programs in the Control Panel.

 Close Answer

Microsoft values your input and feedback. To share your ideas and provide feedback about Plus! SuperPack or any Windows Media technology, go to the Windows Media Wish Web site. The Plus! SuperPack team regularly reviews the comments and sends your feedback to our development teams. Ensure that you click Microsoft Plus! in the My Wish for box when providing feedback about Plus! SuperPack CD #2 (Plus! Digital Media Edition).

 Close Answer

We recommend that you start with the Plus! SuperPack CD #2 (Plus! Digital Media Edition) readme file, which is located on the Plus! Web site. The readme is updated as new issues are found. If you are experiencing a specific error, you can search the Microsoft Knowledge Base. Lastly, you can post your question to the Plus! SuperPack, Plus! for Windows XP or Plus! Digital Media Edition newsgroup at microsoft.public.plus.

 Close Answer