News and alerts

14 February 2007

Financial Services Authority decision - laptop incident

The Financial Services Authority (FSA) announced on 14 February that it has imposed a fine on Nationwide as a result of an investigation following the theft of a laptop computer from an employee's home last year.

We have extensive security procedures in place, but in this isolated incident our systems of control were found wanting. We have made changes to fill the gap and improve our procedures further.

Towards the end of last year we sent a letter to every one of our members telling them about this matter and apologising for any concern it may have caused them. We would like to reiterate that apology to our members and assure them that we have taken action to tighten our already high security procedures.

There has been no loss of money from our customers' accounts as a result of this incident. All Nationwide's customers are protected by the Society's promise that "If you are the innocent victim of fraud, you will not lose out."

Frequently asked questions and answers.

29 November 2006



Earlier this year a laptop computer belonging to the Society was stolen from an employee's home in a domestic burglary. The laptop contained some customer information to be used mainly for marketing purposes.

The information did not include any PINs, passwords, account balance information or memorable data and I can reassure you that there has been no loss of money from our customers' accounts as a result of this incident. For additional information we have prepared some frequently asked questions and answers.

Since the loss of the laptop we have taken steps to improve our security measures further and provide additional protection to our customers. However as financial security is such an important issue we are writing to all our customers with some simple steps that you should take to protect yourself against becoming a victim of financial crime, particularly identity theft:

  • Nationwide will never ask you for your memorable data or Passnumber. Never disclose this information to anyone.
  • Keep your PINs and passwords secure - never write them down or reveal them to anyone.
  • Avoid using obvious passwords like your date of birth or home phone number.
  • Always check your statements thoroughly.
  • Destroy bills, receipts and other financial papers, preferably by using a shredder.
  • If you move house, have your mail redirected and give your new address to your bank or building society .

You can find more tips on how to protect yourself at our security centre.

Not only am I sorry for any concern this incident may have caused but may I also confirm that all Nationwide customers are covered by the Society's customer promise that "If you are the innocent victim of fraud, you will not lose out."

Philip Williamson
Chief Executive



28 November 2006


Fraudsters sometimes send out e-mails which try to gain your personal sign on information. Please be aware that although these fraudulent e-mails may have 'Nationwide' written on them, they are fake and you should never respond to an e-mail which asks for your personal sign on information. Nationwide will never ask for your personal information in this way and we would never ask you to sign on to Internet Banking from a link in an e-mail. Always visit our site by typing into your browser's address bar.
  • Nationwide will never send an e-mail requesting you to disclose or confirm security details
  • E-mails from Nationwide will always display your postcode at the top and bottom of the e-mail

What to do if you have responded to a suspicious e-mail
More information on phishing
More information on Nationwide's e-mail policy

Job Scams

Fraudsters send unsolicited e-mails or place job offers on legitimate internet recruitment sites looking to recruit 'money transfer agents' with UK bank accounts. These bogus companies offer part-time employment as an agent receiving payments for goods which the company claims to be supplying, and then passing a proportion of the payment on to the company via a money transfer company such as Western Union.

These job offers are false. Any person who agrees to act as an agent is actually receiving stolen funds into their account. The final destination of the funds will be an organised crime syndicate, generally overseas.

Any Member who suffers financial loss as a result of acting as an "agent" for any of these organisations will not be eligible for any form of refund from Nationwide and we could close any account involved in this scam.

Info sites

These sites contain industry information on banking online safely and avoiding fraud and identity theft, as well as where to find out information on the latest viruses and trojans. None of these sites or vendors are specifically endorsed or recommended by Nationwide Building Society.

Anti virus sites for updates and alerts

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