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Public transport now has just two zones

Date Published: Tuesday, 13 February 2007

On 4 March 2007, Melbourne's three zone ticketing system was reduced to just two zones. The new, larger Zone 2 includes the outer areas of Melbourne that were previously in Zone 3.

Customers who have been travelling on a Zone 2+3 ticket, only need to buy Zone 2. Customers who have been travelling on a Zone 1+2+3 ticket only need to buy Zone 1+2.

Customers who have not used up their Zone 1+2+3, Zone 2+3 and Zone 3 tickets before 4 March 2007 can, if they wish, still use these Metcards for travel after 4 March in all of the newly
extended Zone 2.

Withdrawal of Zone 3 tickets

All Weekly Zone 1+2+3, Zone 2+3 and Zone 3 tickets have been withdrawn on 4 March 2007.

If you wish to apply for a replacement or refund as a result of Zone 3 being removed, please follow the refund and replacement conditions outlined below:

Metcard replacement and refund procedure for Zone 3 removal - From 4 March 2007

Holders of unused Zone 1+2+3 and Zone 2+3 Monthly, Weekly, Daily, 2 hour, Off-Peak Daily, 10 x 2 hour, 5 x Daily and Daily 5 Packs will be able to obtain pro rata replacement tickets or a refund. Please refer below for information about Yearly tickets.

Please note that Zone 3 only tickets do not need to be replaced after 3 March as they cost the same as a Zone 2 ticket and may be used throughout the new extended Zone 2.

Partially used tickets will not be replaced, except for Yearly Zone 1+2+3 and Zone 2+3 tickets. See: Yearly tickets

Trips remaining on 5 x Daily or 10 x 2 hour tickets count as unused tickets and may be replaced or refunded.

FROM 4 MARCH - 2 JUNE 2007

Unused Metcard tickets may be replaced or refunded using the Metcard Refund Application Form (PDF) 53.34 kB or tickets can be replaced at the following locations:

OneLink Transit Systems (mail only using Metcard Refund Application Form)
The MetShop
All Zone 3 Premium Stations and City Loop Stations (during nominated off-peak times)

FROM 3 JUNE 2007 unused tickets may only be replaced at:

OneLink Transit Systems (mail only using Metcard Refund Application Form)
The MetShop

Please note: No cash refunds will be allowed at stations or at The MetShop. If a cash refund is required customers need to complete a Metcard Refund Application Form and mail the tickets to OneLink Transit Systems.

The Administration Fee will be waived for cash refunds on unused Zone 1+2+3, Zone 2+3 and Zone 3 tickets until 30 June 2007 and does not apply to ticket replacements.

 

Option 1 – Applying for refunds and replacements at OneLink Transit Systems

  • For a refund or replacement of unused Zone 1+2+3 and Zone 2+3 tickets, customers may submit a completed Metcard Refund Application Form (PDF) 53.34 kB to OneLink Transit Systems (by mail only).
  • Along with a Metcard Refund Application Form customers should enclose their unused Zone 1+2+3 and Zone 2+3 tickets.
  • Customers should indicate if they would prefer a refund or replacement ticket/s.
  • If customers request replacement tickets, OneLink will provide the nearest equivalent replacement tickets that equal or exceed the value of the returned tickets.
  • A cheque will be sent to customers who request a refund.

We recommend you keep a copy of the form for your own records. To lodge the application, send it to:

Metcard
Reply Paid 2114
Prahran Vic, 3181.

Please note: Special conditions apply to the replacement or refund of Yearly tickets and Yearly Commuter Club tickets

 

Yearly tickets

From 4 March 2007, Zone 1+2+3 and Zone 2+3 Yearly ticket holders will be able to apply for a pro rata refund. The administration fee on this type of refund will be waived.

Zone 1+2+3 or Zone 2+3 Yearly ticket holders can either wait for their ticket to expire before applying for a refund, or apply for a refund before their ticket expires provided there is at least one month’s travel left on the ticket.

  • If applying for a refund after the ticket expires, customers will need to take their Yearly ticket with a completed Metcard Refund Application Form (PDF) 53.34 kB to the station where the ticket was issued for verification purposes. Customers will be mailed a cheque and/or replacement tickets if requested.
  • If applying for a refund before the ticket expires, customers will need to take their Yearly ticket to the station where the ticket was issued for verification purposes, and complete a Metcard Yearly Ticket Zone Transfer Form (PDF) 29.71 kB.

A Monthly Metcard will then be issued to use while the application is being processed and replacement tickets and a cheque will be mailed out. The replacement tickets will be calculated on the remaining unused days of travel (from the date of submission) less the Monthly ticket issued for interim travel. The refund will be calculated from 4 March until the expiry date.

Please note, Zone 3 only tickets do not need to be replaced after 3 March 2007 as they cost the same as Zone 2 only tickets and may be used throughout the new extended Zone 2.

 

Yearly tickets with the Commuter Club

From 4 March 2007, Zone 1+2+3 and Zone 2+3 Yearly ticket holders with the Commuter Club are able to apply for a pro rata refund. The administration fee on this type of refund will be waived.

Zone 1+2+3 or Zone 2+3 Yearly ticket holders can either wait for their ticket to expire before applying for a refund, or apply for a refund before their ticket expires provided there is at least one month’s travel left on the ticket.

  • If applying for a refund after the ticket expires, customers will need to take their Yearly ticket with a completed Metcard Refund Application Form (PDF) 53.34 kB to the stationmaster’s office at Flinders Street Station. A cheque will be mailed to the employer organisation, unless a letter from the employer is submitted with the refund application form authorising the refund to be paid directly to the Commuter Club member.
  • If applying for a refund before the ticket expires, Commuter Club members will need to take their Yearly ticket with a completed Commuter Club Yearly Ticket Zone Transfer Form (PDF) 30.65 kB to the stationmaster’s office at Flinders Street Station. (Commuter Club Transfer Forms can be downloaded from this page or are available from the Commuter Club coordinator of the employer.)

A Monthly Metcard will be issued to the Commuter Club member to use while their application is being processed and they will be mailed replacement tickets. A cheque will be mailed to the employer unless a letter from the employer is submitted with the Commuter Club Yearly Ticket Zone Transfer Form (PDF) 30.65 kB authorising the refund to be paid directly to the Commuter Club member.

The replacement tickets will be calculated on the remaining unused days of travel (from the date of submission) less the Monthly ticket issued for interim travel. The refund will be calculated from 4 March until the expiry date.

Please note, Zone 3 only tickets do not need to be replaced after 3 March as they cost the same as Zone 2 only tickets and may be used throughout the new extended Zone 2.

 

Option 2 – Applying for replacement tickets at The MetShop

  • For replacement of unused Zone 1+2+3 and Zone 2+3 tickets, customers can present their tickets to the MetShop with proof of identity.
  • The MetShop will calculate the credit value of the returned tickets which is then used to purchase replacement tickets.
  • In order to receive change, the value of the replacement tickets must be the lesser of $5.00 or 10% of the credit value.
  • Customers may purchase tickets of a greater value than the credit value of tickets returned.

For example:

  • If a customer has a $100 credit and purchases $96 worth of tickets, this amount is within $5.00 of the credit value so the customer will receive $96.00 worth of tickets plus $4.00 change.
  • If a customer has a $100 credit and wants to purchase $70.00 worth of tickets and claim $30 change, then the customer will have to apply to OneLink Transit Systems for a refund.
  • If a customer has a credit value of $100 and purchases $120 worth of tickets, then the customer can make up the $20.00 difference.

Please note: No full cash refunds will be available from The MetShop. If a customer wishes to apply for a cash refund they will need to apply to OneLink Transit Systems

 

Option 3 – Applying for replacement tickets at Premium Zone 3 Stations and City Loop Stations

For replacement of unused Zone 1+2+3 and Zone 2+3 tickets, customers can present a maximum of 5 unused tickets at station booking offices in any of the Zone 3 Premium Stations or at one of the five City Loop Stations. Applications will only be processed between 9.30am-4.30pm and 6.30pm-last train on weekdays, and all day on Saturdays and Sundays.

Customers will be required to complete a Zone 3 Ticket Replacement Form (available at station booking offices) and submit this form with the relevant tickets to a station booking office staff member.

Please note:

  • No cash refunds will be available at stations. If a customer wishes to apply for a cash refund they will have to apply to OneLink Transit Systems.
  • Proof of identity will be required to process applications at stations.
  • Separate applications forms will have to be filled out for Full Fare and Concession Fare tickets.
  • Replacement tickets will be provided for an equivalent value to the returned tickets.
  • Only one zone combination per application form will be accepted to facilitate processing.
  • No Zone 3 only tickets will be replaced as these tickets can still be used without any loss for the customer.

Please contact Metlink on 131 638 for additional public transport information.