Zune Software Release Notes

Zune Resources
Zune Software Release Notes

November 2006

This documentation provides late-breaking or other information that supplements the documentation for Zune software.


Minimum System Requirements

Installing and Removing Zune software

Known Issues

Technical Support Options

Legal Notice


Minimum System Requirements

The following hardware and software are required in order to use Zune software:

ComponentMinimum Requirements
Operating system

Microsoft© Windows© Vista, Windows XP Home Edition Service Pack 2 (SP2), Windows XP Professional SP2, Windows XP Tablet PC Edition SP2, or Windows XP Media Center Edition 2005 with KB900325 (Rollup Update 2 for Windows XP Media Center Edition 2005).

In addition, go to Windows Update and install any high-priority updates that are available for your computer.

Zune software is not currently supported on Windows XP Professional x64 Edition or Windows Server.

Processor500 megahertz (MHz) processor or better (1.5-gigahertz (GHz) or higher for video)
RAM256 megabytes (MB) (512 MB or higher for video playback)
Free hard disk space200 MB or better
Optical driveCD or DVD drive for audio playback (CD-R or CD-RW drive for burning)
NetworkInternet access (high-speed recommended)
Video card

Video card with 32 MB of RAM (video RAM or VRAM) or better (64 MB VRAM and Microsoft© DirectXE 9.0b or later for video)

For more information about DirectX, see the Microsoft DirectX Web site.

Universal Serial Bus (USB) interfaceUSB 1.1 (USB 2.0 or better for faster synchronization)
Internet browserMicrosoft Internet Explorer 6 or later (Internet Explorer 7 recommended)
Installing and Removing Zune software

Before installing Zune software

Before you install Zune software, do the following: Go to Windows Update (in Microsoft Internet Explorer, click Tools, click Windows Update, and then click Custom) and install any high-priority updates available for your computer.If you have a beta version of Windows Media Player 11 installed, either upgrade Windows Media Player to the released version or remove the beta software entirely (from Control Panel, click Add or Remove Programs, select Windows Media Player 11, and then click Remove).

Installing Zune software on Windows XP

To install Zune software, use the CD that came with your Zune device or go to the Zune software download page. Wait to connect your Zune device until the on-screen instructions prompt you to do so.

Installing Zune software on Windows XP Media Center Edition

Zune software supports Windows XP Media Center Edition 2005 with KB900325 (Rollup Update 2 for Windows XP Media Center Edition 2005); however, it does not support previous releases of Windows XP Media Center Edition.

If you have Windows XP Media Center Edition 2005, but have not installed KB900325, you must go to Windows Update and install KB900325 before you can install Zune software. Alternatively, you can go directly to the Windows XP Media Center Edition Software Updates page for this update.

Zune software cannot be installed on computers running Windows XP Media Center Edition 2002 or Windows XP Media Center Edition 2004.

Removing Zune software

You must be logged on to your computer as an administrator or a member of the Administrators group to take the following steps.

To remove Zune software: Disconnect any Zune device attached to your computer. Click Start, and then click Control Panel. In the Category View of the Control Panel, click Add or Remove Programs, and then click Remove a program. Select Zune, and then click Remove.

Known Issues

The following are some of the more prevalent known issues with this release of Zune software. We apologize for any inconveniences this might cause and are actively working to resolve these issues as soon as possible.


File conversion stops when you exit Zune software

If you have media files that need to be converted prior to syncing them to your Zune device, Zune software can only perform this task while it is running on your computer. Depending on the size and number of files in need of conversion and the speed of your computer, file conversion can take some time to complete, so do not exit Zune software while it is converting files. Instead, leave the program running in the background or minimize it to the taskbar so the work can be completed while you use the computer for other activities.

Zune software cannot convert interlaced media files for syncing to the Zune device

If you try to sync an interlaced media file, Zune software will attempt to convert the file to a format compatible with the device. However, the Zune software file conversion process does not support interlaced media files, which prevents the file from being synced. Zune software will play interlaced media files, however. Microsoft will be addressing this issue as soon as possible.

File conversion reoccurs after deleting the converted file from the device or trying to sync the same file to another Zune device

Zune software will convert files as needed to enable playback on the Zune device (such as high-resolution video). This conversion process occurs each time a file requiring conversion needs to be synced (the conversion and sync process is not repeated if the file already exists on the device). This means that if you delete a video file that required conversion from your Zune device and later resync it, or if you sync the same video file to a second Zune device, the Zune software will perform another conversion of the file.

Switching between account types may cause sync issues

Users who switch between subscription and pay-as-you-go accounts might encounter issues in which all songs fail to sync. To resolve this issue, close and restart Zune software.

Subscription content incorrectly identified as no longer available for sync

You may see Information buttons appear next to all of your subscription content in your library indicating that the rights for syncing that content to a Zune device have been exhausted. This is a benign warning indicator because, if needed, new sync rights will be downloaded to Zune software from Zune Marketplace, letting you sync that content to your Zune device.

Cannot determine whether Zune Marketplace content includes send rights

It is not clear whether content purchased from or downloaded by subscription from Zune Marketplace includes rights to send the content from one Zune device to another before it is synced. Users can only try to send the specified content to see if it works as expected. Microsoft will be addressing this issue as soon as possible.

Deleting songs in the Zune software library and then attempting to delete the same songs on your Zune device may cause problems

If you have autosync set up between your Zune device and Zune software and you delete songs from your Zune software library while the device is not connected, and then connect the device and attempt to manually delete the same content, you may receive error messages indicating that you cannot delete that content. Alternatively, it may appear that the deleted content still exists on the device. To resolve this issue, either close and restart Zune software or click Start Sync.

Zune Marketplace

Zune Marketplace downloads intermittently fail to sync on first attempt

After downloading new content from Zune Marketplace, if on your first attempt to sync that content with your Zune device you receive either error 8004110E or error 80048014, sync the content again.

Zune Marketplace playlists fail to sync on first attempt>

If you download a new playlist from Zune Marketplace, save the playlist to your local computer, and attempt to sync the playlist to your Zune device before the music has been downloaded, the first attempt to sync will fail. To resolve this issue, sync the playlist again. The songs will be automatically downloaded and will then sync correctly.

Zune Marketplace might allow you to buy the same item multiple times>

Zune Marketplace will allow you to buy another copy of a song that you already purchased from the service. Be sure to pay attention to the "In Library" status indicator and/or look for the content in your library if you are unsure if you have already purchased the song.

If you are on a different PC than the one on which you normally purchase your music, do the following:

  1. In the Zune software, click Sign In.
  2. In the dialog box that appears, type the Windows Live ID and password that you used to set up your Zune Marketplace account.
  3. In the dialog box, click Sign In.
  4. Click Zune account options (the button that replaces the Sign In button), and then clickAccount Management.
  5. Click the Restore Library option to redownload purchased content to verify whether you have already purchased a given song.

Cannot immediately access downloads after upgrading to a subscription account in Zune Marketplace

If you upgrade to a Zune Pass account, you must first close Zune software and then re-start it and log into your account before you can access your new subscription-based downloads.

Zune Marketplace might take time to recognize new content in the library

If you rip new songs in your library from a CD and then go to Zune Marketplace to look at the same CD, Zune Marketplace might initially not recognize that the new content already exists in the local library. After a short duration, this will resolve itself automatically and Zune Marketplace will report that the content already exists in the library.

Must sign in before downloading subscription content

If you use a Zune Pass account for accessing online content from Zune Marketplace, you are not automatically logged in just by starting Zune software. You must first click the Sign In button and enter your account credentials before you can download new content without having to buy it. Once you have signed in using a valid subscription account, theBuy buttons for your favorite music becomeDownload buttons.

Cannot distinguish between subscription and purchased content

There is currently no obvious way to identify whether content downloaded from Zune Marketplace was purchased or downloaded with subscription rights. Note that purchased content can be burned to CD while subscription content cannot. So the burn list pane may help visually separate the two types of content.

To distinguish between purchased content and subscription content:

  1. In the Navigation pane, click Songs underLibrary.
  2. Above the Details pane, click the Change layout button drop-down, and then select theDetails view.
  3. Right-click a column heading, such as Rating, and then select Choose Columns.
  4. Select the Protected check box, and then click "Protected". Click Move Up until "Protected" is at the top of the list, and then click OK.
  5. Click the Protected column header to sort the list.
  6. Click the Burn task selector to display the Burn List pane.
  7. Items that indicate Yes under theProtected column and haveInformation buttons next to them (saying "no burn rights") are subscription-based content.

Zune software may become temporarily unresponsive during download of Zune Marketplace content

When downloading a number of songs from Zune Marketplace (such as an entire album or playlist), Zune software might become slow or temporarily unresponsive. This can be resolved by doing the following:

  1. Start Microsoft Internet Explorer.
  2. Click Tools, click Internet Options, click Connections, and then click LAN Settings.
  3. Clear the Automatically detect settings and Use a proxy server for your LAN check boxes.

Maximum number of daily Microsoft Points spent

You may only spend up to 20,000 Microsoft Points in a day at Zune Marketplace. If you exceed this limit, you may receive a message stating, "An order can't contain more than 100 items. If you want to purchase more than 100 items, please place separate orders." If you encounter this message, try reducing the order to stay under the 20,000 daily point limit, or wait until the next day to complete the transaction.


Clearing the device cache requires re-association with the Zune device

If you clear the CD and device cache (in Zune software, on thePrivacy tab of the Options dialog box, click Clear Caches), you will remove all device associations you had previously established (for Zune devices not connected at the time the cache is cleared). Once a previously associated Zune device is re-connected, you will be asked if you want to establish a "guest" or an "automatic" sync relationship with the Zune library. Choosing to automatically sync with the library will cause all content on the device to be erased and require it to be resynced.

Zune software installation might not successfully complete due to computer being left in a restart required state from another software installation

If you install another software program or a system update on your computer but choose not to perform the required computer restart to finish the installation process before starting the Zune software installation, the Zune software installation might not be successfully completed. To resolve this issue, restart your computer and reinstall Zune software.

Browsing your video library across a home network on an Xbox 360 console for the first time is slow

Browsing your video content for the first time on an Xbox 360" console using the Zune software media sharing feature can be slow, and take a long time for the list of videos to appear. This is due to delays in the way the video thumbnails are generated. This initial collection delay only occurs the first time you browse the videos. To prevent this delay, use Zune software to scroll through your videos and allow it to create the thumbnails before browsing from the Xbox 360 console.

Inbox does not show items flagged when Zune software is not running

If you flag an item on your Zune device while the Zune software is not running, but the device is still connected to your computer, the inbox will not show the item as flagged until your Zune device is disconnected and reconnected.

Error with Zune Artist page

If you click the Go to Zune Artist page link and the content is not available in Zune Marketplace, Zune software will display an error message that states, "Error processing request." Microsoft will be addressing this issue as soon as possible.

Application error occurs in Dllhost.exe

You may see an application error in the Dllhost.exe file while using Zune software. This might be resolved by doing the following:

  1. Start Microsoft Internet Explorer.
  2. Click Tools, click Internet Options, click Connections, and then click LAN Settings.
  3. Clear the Use a proxy server for your LANcheck box.

Alternatively, you can also upgrade your Web browser to Microsoft Internet Explorer 7, available at the Internet Explorer Downloads Web page.

Technical Support Options

For information about technical support options, see Zune Support.

Legal Notice

Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted in examples herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

© 2006 Microsoft Corporation. All rights reserved.

Microsoft, Windows, DirectX, Xbox 360, Zune, and the Zune logo are trademarks of the Microsoft group of companies.

This product contains graphics filter software; this software is based in part on the work of the Independent JPEG Group.

GIF decompression code, copyright 1990, David Koblas. Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is" without express or implied warranty.

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©2007 Microsoft Corporation. All Rights Reserved