Frequently Asked Questions:
Why is my site showing OLD NEWS? or NO NEWS???
When is your site updated?
Do you post all of the content from the print edition?
When are the classified ads updated?
How do I place a classified ad?
How do I make a correction to my classified ad?
How do I subscribe to the print edition?
I didn't get my paper -- who do I call?
How do I search for a past story?
How do I find a story published before April 1, 2001?
How do I find an obituary?
How do I place an obituary?
How do I place a wedding, engagement or anniversary announcement?
How do I purchase back issues of the print edition?
Where do I send comments about my home delivery?
How do I submit an event to your clipboard or datebook listings?
Q: Why is your site showing OLD NEWS or NO NEWS?
A: TheTimes-Tribune.com is updated every single day. If you are seeing an older version of our site, please click on the
reload/refresh button on your browser. (Also pressing and holding the CTRL key while clicking on the refresh button)
If that doesn't work, you may need to adjust your internet settings by deleting your temporary internet files, clearing your computer's cache or clearing your history. Also, if you
subscribe to America Online, your web browser might not show some parts of our site. The best solution is to download the latest version of AOL's software by going to keyword: upgrade.
The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and
upgrades in AOL's software.
Also note: AOL caches (or copies) pages to save bandwidth. AOL caches or stores web pages on their own servers to speed up internet access for their millions of customers. But when you,
the AOL user, click on a web page, you are unaware that you are actually seeing a stored page on the AOL server and not a "live" web page. If this happens, use the Microsoft
Internet Explorer browser instead of the AOL browser. Doing so would allow you to surf our website independent of the AOL cache.
If you still are having problems, email us.
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Q: When is your site updated?
A: The day's news is posted after 4 a.m. and is updated throughout the day. If you don't see today's edition, please click on the reload/refresh button on your browser.
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Q: Do you post all of the content from the print edition online?
A: About 80 percent of the print edition is posted online. Most local news stories
are automatically posted to our website, but syndicated columnists, national news
stories and graphics that appeared in print usually do not make it into the online edition. National news on our site is fed from
different online news feeds not used for our print edition. If you are looking for something national that was in print, try our reference department at 1-800-228-4637 ext 9140.
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Q: When are the classified ads updated?
A: Our classified ad database is updated daily by 10 a.m. Eastern time.
Ads placed through The Times-Tribune and The Sunday Times, print classifieds department will remain on the site for seven days from the first day they run in print.
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Q: How do I place a classified ad online?
A: When you place your ad with the print classifieds, your ad will be posted online at no additional cost. You may place a classified ad by phoning (570) 348-9157 or email classified@timeshamrock.com.
You may also Click here to place an online ad.
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Q: How do I make a correction to my classified ad?
A: Corrections to classified ads can be made by calling our classified advertising department at 570-348-9157
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Q: How do I subscribe to the print edition?
A: To subscribe to the print edition, please call our circulation department at (570) 348-9190, or email Delivery@TimesShamrock.com.
You can also fill out our online
form.
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Q: I didn't get my paper -- who do I call?
A: If you did not receive your paper, please call our circulation department at (570) 348-9190, or email Delivery@TimesShamrock.com.
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Q: How do I search for a past story?
A: Our online archives have stories from April 2001. You can search by date or keyword by using our online Archives.
At this time, about 80 percent of the print edition is posted online. If you don't find the story you are looking for, it may not have been posted online. Try searching your public
library's periodical archive.
To learn how to search, click here.
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Q: How do I find a story that is not online or was published before April, 2001?
A: If you are seeking a a story from the past year, you can obtain it in person at our Customer Service Desk on the first floor of The Times Building, Penn Avenue and Spruce
Street, Scranton, Pa. You can also order mail delivery of back issues from the past year through our Circulation Department at (570) 348-9190.
If you are looking for back issues older than a year, most of our newspapers dating back to just before the turn of the century are available on microfilm at the Scranton Public
Library, North Washington Avenue and Vine Street, Scranton, Pa., or call (570) 348-3008.
If you are uncertain of the date of the article you are seeking, the staff of The Times-Tribune Reference Department will attempt to look it up for you. Your requests need to be as
specific as possible. You can reach us by e-mail at library@timesshamrock.com, or call (570) 348-9140 Mondays, Tuesdays and Wednesdays
between 2 and 4 p.m.
Back to 1992, most of our back issues are archived electronically for the use of the Times-Tribune Newsroom staff. Prior to 1992, our archives are contained in clip files. Obituaries
prior to 1992 are NOT archived in our clip files unless the deceased person was a prominent figure. If you have a date of death, they are easily accessed on microfilm.
The Times-Tribune Reference Department DOES NOT perform research projects or genealogical research for the general public. If you need us to do your research, we need a formal
request in writing and a $25 deposit to start. After that, we charge $25 an hour for labor and 50 cents a page for photocopies. You will need to contact us first in person or by phone
to make arrangements.
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Q: How do I find an obituary?
A: Start at our Obituaries page to locate obituaries on individuals during the
current day. From our Archives page, you can search our archives back to April 1, 2001.
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If you are uncertain of the date of the article you are seeking, the staff of The Times-Tribune Reference Department will attempt to look it up for you. Your
requests need to be as specific as possible. You can reach us by e-mail at library@timesshamrock.com, or call (570) 348-9140 Mondays,
Tuesdays and Wednesdays between 2 and 4 p.m.
For obituaries published prior to 1992, please visit your public library's periodical archive. Obituaries prior to 1992 are NOT archived in our clip files unless the deceased person
was a prominent figure. If you have a date of death, they are easily accessed on microfilm.
Back to 1992, most of our back issues are archived electronically for the use of the Times-Tribune Newsroom staff. Prior to 1992, our archives are contained in clip files. Obituaries
prior to 1992 are NOT archived in our clip files unless the deceased person was a prominent figure. If you have a date of death, they are easily accessed on microfilm.
The Times-Tribune Reference Department DOES NOT perform research projects or genealogical research for the general public. If you need us to do your research, we need a formal
request in writing and a $25 deposit to start. After that, we charge $25 an hour for labor and 50 cents a page for photocopies. You will need to contact us first in person or by phone
to make arrangements.
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Q: How do I place an obituary?
A: Local obituaries are submitted by local funeral directors. To send in an obituary of a former resident of the area, you can mail it to 149 Penn Ave., Scranton, PA 18503 or
email obits@timesshamrock.com. It will be forwarded to the obituary reporter. If you have questions, please call 570-348-9130. If the
funeral is out of town, you must provide the funeral home name.
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Q: How do I place a wedding, engagement or anniversary announcement?
A: To submit an announcement, please call 570-348-9100 to have the forms mailed to you. You can also click here
for online announcement forms. The online forms must be printed out and mailed or hand-delivered to the Scranton Times. E-Mailed forms will not be accepted.
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Q: How do I purchase a back issue of the print edition?
A: You can purchase a back issue by calling 1-800-22TIMES. Issues are available 1 year back from the current date.
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Q: Where do I send comments about my home delivery? How do I subscribe to/cancel the print edition?
A: Please send all comments and requests regarding home delivery to delivery@timesshamrock.com or call (570) 348-9190.
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Q: How do I submit a clipboard or datebook item?
A: To submit a clipboard item, which appears in the regional section of the paper, fax your press release to our regional editor at (570) 348-9135 or e-mail it to newsroom@timesshamrock.com.
To submit a Datebook or What's Happening item, which appear in the lifestyles sections of the paper, fax your press release to the Lifestyles department at (570) 348-9135. Be sure to
include the location of the event, price, times, a contact number available to the public. |
