Do I have to pay to use this website? Back to Top
This is a FREE service. The only time that payment is required will be when a confirmed booking is made.
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Can you tailor-make a trip for me? Back to Top
By selecting Plan My Trip you are able to help us help you plan your trip. This is a FREE service supplied to you by our travel experts.
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How does your Low Price Guarantee work? Back to Top
As we are committed to offering you the lowest price so too are we committed to offering you the best service. To find out more click on low price guarantee.
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Can I create a quote without committing myself? Back to Top
The site allows you to build your own itinerary and create a quote/s and store them FREE of charge. Enhancements to the site are continuously being upgraded to streamline your tour building process should you get stuck simply click Plan My Trip and we will assit you in planning your trip.
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How do I create a quote? Back to Top
You can create an instant quote by adding products to your itinerary. In order to save your quote you would have to fill out a simple registration form to register. Quotes are really useful and help you plan your trip to Africa more efficiently.
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Where would I find my quotes that I created? Back to Top
By clicking on Your Itineraries located on the tab at the top of your page you will be able to access your quotes and bookings. A USERNAME & PASSWORD is required before accessing or creating quotes and bookings.
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At what stage do I commit myself to a booking and payment and how do I know if I made a booking? Back to Top
Once you select book it from the price table on the service or product you are booking you then have four stages left.
Last four stages before committing to a real-time booking are as follows:
Stage 1. Select requirements - You would select your date of travel.
Stage 2. Verify Your Itinerary - Will allow you to save your Itinerary as a quote or proceed to step 3.
Stage 3. Your Details - Personal details will be asked for.
Stage 4. Done! - You will receive notice to say that your booking has been received and is being processed.
We will at all times keep you well informed as to the status of your booking and payment.
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Do you arrange flights as well? Back to Top
When planning your trip ensure that your flight, which you can book with your local travel agent or Internet flight agent, corresponds with your departure dates. Should you wish to travel on one of our scheduled tours, it is important to again make sure that your flight dates corresponds with your departure dates.
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Will I have Internet Access in Africa? Back to Top
Namibia and South Africa are the only two countries in Southern and east Africa that have full Internet access. Botswana and Tanzania will have full Internet access shortly. However Internet café ‘s are rare and can be found in some major shopping centers.
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Is there cellphone coverage in Africa? Back to Top
Cell phone coverage in Southern Africa is of a very high standard. Phones can be rented for a nominal fee at any of the major airports.
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Can I feed the wild animals? Back to Top
Contact with all wild animals is strictly prohibited. Tourists should not attempt to have there photo taken with any wild animal and should remain in there vehicles at all times when travelling through wild life parks and reserves. Designated areas are available like picnic spots and camps, which enable tourists to walk around freely.
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Who are the Big 5? Back to Top
The big 5 are the Lion, Leopard, Rhino, Elephant and Buffalo.
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Do I need vaccinations to visit any Southern Africa and East Africa countries? Back to Top
It is strongly advised that if you are entering a Malaria area that you consult with your doctor for the correct Malaria medication. Most Wild life parks and reserves are designated Malaria areas. However there are also Non-Malaria areas that do host the big five and offer just as rewarding game experiences. To find out more about non-malaria game parks, contact one of our travel experts.
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Will I have access to medical facilities? Back to Top
Generally the Major towns and Cities do have adequate medical facilities. It is strongly advised that travel insurance is taken to cover yourself in the light of any unfortunate eventuality.
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Where do I find country information? Back to Top
Country information can be found under the tab at the top of this web site called destinations.
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What about my safety? Isn't Africa an unsafe destination? Back to Top
Crime is a problem in all major Cities across the world, which need not impact on the enjoyment of your holiday. When making a booking, one of our travel experts will assist you with all safety aspects.
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What are my visa requirements? Back to Top
Visa information can be found under destination information by clicking on the country that you wish to visit.
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What about Travel Insurance? Back to Top
It is advisable to take out travel insurance particularly when entering remote areas. This type of insurance should be accessible from your country of origin however should you require assistance with travel insurance please email insurance@africanrainbow.com.
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We want to do a self-drive. What are the conditions of the roads? Back to Top
The road infrastructure in most East and Southern Africa countries in and around major cities is of good quality. South Africa in particular is well geared to handle self drive trips with an excellent road network infrastructure, which allows for access to all major tourist areas. Vehicles hired are of a very high standard and good quality using world-renowned brand names.
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Will we encounter wild life like lions on the roads? Back to Top
Most wild life in almost all the East and Southern Africa countries are found only in the designated wild life reserves and sanctuaries. You would find lion and big game on the roads in these areas. You are not however bound to encounter any of the big five in any urban or rural area that is not a designated wild life reserve or park.
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How do I make a reservation? Back to Top
Booking a trip consists of three steps:
- Select requirements (Date of travel, number of people etc.)
- Verify you itinerary (You can add more services here)
- Book it or Ask our travel consultants to review it before booking it
When you book this trip your travel consultant will contact you to confirm your details and arrangements. If some of the services are “available on request”, we will confirm availability with the service providers, finalise your booking and contact you to discuss a suitable payment method.
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When do I pay? Back to Top
You only pay once your arrangements have been finalised prior to your departure date.
The price reflected on your booking is at the current rate of exchange. To secure the booking, full payment must be made. If a deposit is paid then the balance of payment will be at the exchange rate at that time.
Your travel consultant will contact you to discuss all the details.
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How do I pay? Back to Top
We accept MasterCard, Visa and electronic transfers.
Your travel consultant will discuss a suitable payment method with you once your reservation has been confirmed.
You save money by making only one payment instead of several payments for every hotel, tour or car hire option. You always pay the same or less as when booking direct and you don't pay extra for our services.
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What about cancellations? Back to Top
Should you cancel a reservation, you will forfeit, or if payment has yet to be made, will be responsible for payment of:
- Cancellation more than 31 days prior to the Commencement Date – Deposit.
- Cancellation more than 22 days but less than 31 days prior to the Commencement Date – 25% of total cost.
- Cancellation more than 15 days but less than 21 days prior to the Commencement Date – 50% of total cost.
- Cancellation more than 8 days but less than 15 days prior to the Commencement Date – 75% of total cost.
- Cancellation less than 7 days prior to the Commencement Date –100% of total cost.
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