Comments and queries about online video and audio

We're always happy to hear from you and help with any problems.

The BBC receives a huge amount of correspondence every day, so to try and improve efficiency we have Frequently Asked Questions (FAQ).

Please check the links below as one of them could solve your problem more quickly. We will not reply to any questions that are answered in the Frequently Asked Questions (FAQ).

• What do I do if I can't get the audio or video news items working?
• Comments and queries about news audio and video.
• What do I do if I can't get the sport audio or video items working?
• Comments and queries about sport audio and video.
• What do I do if I can't get my video podcast to work?
• Comments and queries about video podcasts.
• What do I do if I can't get my radio podcast to work?
• Comments and queries about audio podcasts.
• What do I do if I can't get online radio working?
• Comments and queries about online radio.
• What do I do if I can't get mobile video working?
• Comments and queries about mobile video.
• What do I do if the video link in my RSS feed does not work?
• Why can't I access the Broadband site any more?
• I'm in the UK but you're telling me I'm not.
• Why is content available to UK residents only?
• I'm a UK licence fee payer currently overseas, how do I access BBC video and audio content?
• Why is some content only available in Real format? I want to use Windows Media Player, Quick Time or something else.
• Why can't I see/hear video and audio files on the BBC service?
• If you don't think these are applicable, please contact us using this form.