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New York Post
Thursday, May 10, 2007
Last Update: 07:55 PM EDT
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Frequently Asked Questions
HOME DELIVERY
REAL ESTATE
NEWSLETTERS
MISCELLANEOUS
REGISTRATION

REGISTRATION

Q. Do I need to register with The New York Post Online Edition?
A. No. As of July 6th, registration for NYPOST.COM is not required.

Q. I'm already registered, what should I do with my username and password?
A. You don't have to do anything in order to continue enjoying the New York Post online. Registered users who remain signed in will be able to easily take advantage of opportunities to personalize their experience with the website in the near future. If you are a registered user, it is also easier and faster to enter contests and sweepstakes online as well as sign up for online services such as home delivery, real estate and daily newsletter alerts.

Q. Do any sections still require registration?
A. Yes. Some sections of the site, such as our real estate listings and the newsletter require for you to create an account, if you do not currently have one, with NYPOST.COM. However, pages offering products and services like home delivery of the Print Edition of the New York Post, will continue to be open to all readers.

Q. What if I have privacy concerns with entering certain information on the web site?
A. We respect your privacy. The New York Post will never use the information you submit to send you unsolicited email and will never share your personal information with third parties. To better understand how the New York Post uses the information you submit, please see our privacy policy.

Q. Why am I having trouble signing up for services?
A. If you're having difficulty signing up for services, please contact us with a detailed description of the problem you're having.

Q. I already have an account. How do I log in?
A. If you are a current member, you may click here to sign in using your e-mail address and password. In the future, you can very easily log in anywhere on our website. Simply click "Sign In" at the bottom of any page follow the instructions.

Q. How do I retrieve a forgotten password or username?
A. For forgotten passwords: Click here to see a reminder of for your password.

For forgotten usernames: Your username is your email address.

  • If you originally signed up using an email address that you no longer use, you can still login using that email address and the password you chose when you first created the account. When you have successfully logged in, click on "Change Your Email Address" and follow the instructions on the screen. This will allow you to access your existing account with your new email address. In the future, you can very easily have your password e-mailed to you. Just click "Sign In" at the bottom of any screen and follow the instructions.
  • If you know you signed up before, but can't remember the email address you used, then simply try registering as a brand new user with the email address you want to use now.

Q. What should I do if I can't remember my password?
A. In order to protect your security, we no longer send passwords via e-mail. To receive a hint to your password (which will be displayed on the screen):

  1. Click "Sign In" at the bottom of any screen.
  2. Type your e-mail address into the empty box.
  3. If you still don't remember your password after receiving the hint or there is no hint associated with your password, then you'll have to generate a new one. You should see a box that says, "click here" to generate a new password.
  4. Click in that box, and you will receive an e-mail with further instructions on how to change your password.

Q. How do I sign up for services like NYPHome, Home Delivery of the Print Edition, or the Daily Newsletter?
A. It's easy! If you are a registered user, login and click on "Account Manager" in the navigation menu. Then select from a variety of services offered to you through the New York Post Online Edition. The Daily Newsletter is a great way to have the news of each day sent directly to your e-mail account. Newsletters are available for more than 20 topics.

Click here to sign up now or to manage an existing account.

Q. What are 'cookies' and why are they required?
A. A 'cookie' is a small piece of information that a site can store within your browser. The New York Post Online Edition uses a cookie to remember your information so you are not required to log in each time you return to the site.

Q. What if I have additional questions or comments?
A. For additional questions or comments, please contact Customer Care by clicking here.

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HOME DELIVERY

Q. How can I subscribe to home delivery?
A. You can subscribe to home delivery of the New York Post by visiting http://www.nypost.com/homedelivery or by calling toll-free 1-800-552-7678.

Q. How do I change my home delivery order information?
A. Please contact our circulation department at 1-800-552-7678 (toll free) and provide them with the phone number you used to sign up for home delivery. Please indicate if you placed your order online when you call.

Q. How can I suspend home delivery while on vacation?
A. To do so, please call 1-800-552-7678 (toll free) and provide the operator with your telephone number. Please indicate if you signed up online for home delivery of the New York Post.

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REAL ESTATE

Q. Why can't I find the properties that I saved?
A. The New York Real Estate market changes rapidly, and the New York Post does not keep properties in its database that are no longer on the market. As a result, if you save properties that later are removed from our database (due to the fact that they've gone off the market), then these properties are automatically deleted from your profile.

Q. How can I get more information on a property?
A. Please email or call the associated broker. If you're looking for a property you don't see here, we might run your request as a House Hunt Challenge. Please send a query to realestate.letters@nypost.com

Q. How can I schedule an appointment to see a property?
A.

  1. To schedule an appointment with a broker, you can usually click on "Contact This Broker" either in the search results grid or on the page dedicated exclusively to this property.
  2. On the grid, this link is located just beneath the brokerage's logo. On the individual page, the link is located on the right-hand side of the page, also under the brokerage's logo.
  3. In the event that there is no email address or broker associated with a property, make a note of the property ID (located in the first column of the search results grid) and contact the brokerage directly with your query.

Q. I'm having trouble with the search functions. What do I do?
A. Please use the Technical Issue form under the "Contact Us" link (at the bottom of any screen) to send us an e-mail, and describe a couple examples of the search criteria you are using so that we can attempt to reproduce the problem you are experiencing.

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NEWSLETTERS

Q. How do I change my e-mail address?

  1. Go to the account manager
  2. Login with your current email address and password
  3. 2. On the "Manage Your Account" page click on "Update Your Email Address."
  4. Enter your alternate email address, enter it again to confirm, and hit "Continue." Your e-mail address should now be changed.
Q. How do I change the newsletter format to html or to text?
A. You can make this change in the account manager.
  1. Log in with your username (e-mail address) and password
  2. Click on "Modify Account Information".
  3. Scroll down and select "html" or "text" and hit "Continue".
Q. How do I add or remove sections to my newsletter?
  1. Go to the account manager and log in with your username and password.
  2. To add or subtract sections, scroll down to the New York Post Email Subscriptions section, and click on "Modify New York Post Email Subscriptions."
Q. Can I sign up for a newsletter with a different e-mail address, while retaining my old subscription?
A. No. You can only sign up for the newsletter with the email address you used to register. If you would like to change the email address associated with your registration, please click here.

Q. How do I temporarily suspend my newsletter account?
A. We do not have a system in place that will allow us to suspend your account for a specified time. However, you can use the account manager to suspend your account indefinitely, and then return to the account manager when you would like to start receiving the newsletter again to "reactivate" your account. To do this:

  1. Go to the account manager and login with your username (email address) and password.
  2. When you arrive at the page containing your information, scroll down to the Account Options section and click on "Suspend or Reactivate Your Daily Newsletter". You'll be directed to a page asking you to confirm your desire to suspend the account.
  3. Click the box next to "I want to suspend my newsletter subscription," hit "Continue" and your account will be suspended.
  4. To reactivate, go through exactly the same process, choosing to "reactivate" instead.
Q. Why have I stopped receiving the newsletter?
A. Below are some of the most common reasons delivery of your newsletter stops:
  1. Your email service provider has a spam or virus filter in place that mistakenly identifies the NY Post newsletter as virus mail or as unwanted spam
  2. You have a filtering rule in place on your mail-checking software that is placing the New York Post daily newsletter automatically into your deleted items folder before you've read it
  3. You have mistakenly added newsletters@nypost.com to your "junk senders" list and now the newsletter is being automatically placed into your deleted items folder before you've read it.
  4. Your subscription may be deactivated. This can happen if you accidentally click on the unsubscribe button at the bottom of the newsletter you receive. It's easy to reactivate your subscription. Simply log on to the account manager with your email address and password. When you've logged in, scroll down and click on the link that reads: "Resubscribe to the Daily Newsletters." Confirm your choices, and you'll begin receiving the newsletter as of the following business day.
If the problem is #2 or #3, you can fix this on your own by altering your mail settings. If it's #1, then you'll have to contact your mail service provider for support.

Q. I just signed-up to receive the newsletter but I haven't gotten it yet. Why?
A. Most likely, you are not receiving a newsletter because you have not signed yourself up for any specific topics. You can add and subtract sections from your newsletter, change your email address, and/or sign up for a new newsletter under an additional address by visiting the account manager and logging in with your username and password.

Q. Why don't I receive the newsletter on weekends?
A. There are currently no plans to publish a weekend edition of the newsletter. If you think that a weekend edition of the New York Post's newsletter is a feature you'd like to have, please make this suggestion at: http://www.nypost.com/contact/technical.htm. This will ensure that your comment reaches the right parties.

Q. I suspect that the newsletter may have a virus attached to it. Is this possible?
A. The New York Post's daily newsletter does not contain a virus or any attachment when delivered from our servers. If you are having problems, it is likely that one of two things is happening:

  1. You are receiving a note from the virus checking software that you or your ISP has installed to scan your email for viruses. The notification says that the newsletter had a virus or some other type of objectionable content associated with it. If this is happening, contact your ISP and explain the problem to them. They can adjust your virus scanning software so that it does not incorrectly identify the newsletter as email containing a virus.
  2. You actually are receiving an email that contains a virus and looks like it is from the New York Post (i.e., the email says it is "from:newsletters@nypost.com"). If this is happening, please be assured that this message did not originate with us, or any of our partners. Many spammers and propagators of virus mail use a technique which allows them to insert an arbitrary email address in the "From:" field of an email, making it seem as though the message originated from someone other than the person who really sent it. To determine the true source of an unwanted message, ask your email client to display the complete headers of all email correspondence you receive. Although email headers can also be forged, they are frequently a better indication of the source of a message than its "From" field alone.
Q. I use WebTv and cannot view the newsletter in html format. How do I fix this?
A. You might want to consider changing the format of your newsletter to text. You can do this by going to the account manager and logging in with your username (email address) and password.

When you are logged in, you'll see a screen containing some of your personal information. Scroll down, and you should see a link called "Change Your Newsletter Format". By clicking on this link, you will be taken to a menu where you may choose to receive the text version of the newsletter.

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MISCELLANEOUS

Q. How do I register for one of the New York Post Online services?
A. You can currently register for a number of specific services on our site. Below is a list of the services for which you can register:

  • To register to use enhanced features of NYPHome, our online real-estate listings service, go here.
  • To register for home delivery of the New York Post print edition, go here.
  • To purchase an electronic version of the newsprint New York Post, click here.
Once you have registered for any of the first three services, you will be able to manage your account on NYPOST.com by clicking "Sign In" at the bottom of any page.

Q. How do I print an article online?

  1. When you're reading the article, look at the right side of the article (if there is a photo, look below the photo. If there is no photo, look at the top right corner). You'll see Print.
  2. Click on that and it will take you to a print friendly version.
  3. Then, click on "File" on your tool bar. Select "Print."
Q. Why do I always get the message "session expired" when I attempt to log in?
A. Your browser must be configured to enable "cookies," which allow websites to remember information you type into forms and to keep track of your logged-in status as you navigate. If your browser is set to disallow cookies, or is configured with security/privacy settings much higher than the default settings, the Login system will not function for you and you will receive an error message.

FOR AOL USERS:
Please contact AOL to learn how to alter your security and privacy settings so that you may allow cookies from nypost.com.

FOR INTERNET EXPLORER USERS:
In IE 6.0, please select the Tools menu and then Internet Options. In the window that opens, click the Privacy tab. At the bottom of the Privacy window, click the "Edit" button. A window will then appear showing you which, if any, sites you have allowed or blocked. If a site is blocked, you may right click on it and choose Allow.

Even if nypost.com is not present in the list, it is still advisable to type it into the "Address of Web site" box and click Allow.

FOR FIREFOX USERS:
In Firefox version 1.0.6, you click on Tools, Options and then Privacy. In the Privacy window there is a heading called Cookies with either a plus or minus next to it. If you click so there is a minus sign, you will see a yellow box surrounding Cookies, in which you will be told what cookies are and how to change your settings.

To determine if NYPOST.COM's cookies are allowed by your browser, you must click the Exceptions button. A window will then appear showing you which, if any, sites you have allowed or blocked. Even if nypost.com is not present in the list, it is still advisable to type it in and click Allow. Q. My browser is stuck on an old homepage. How do I fix this?
A. Sometimes pages get "stuck" in your browser on a certain date.

First, try click the refresh icon in your brower's menu bar. If that does not work, please close and reopen the browser. Finally, if that also fails, please read below:

If you are using Internet Explorer:

  1. You can fix this by going to Tools/Internet Options
  2. Click on the "Clear History" button.
  3. Try refreshing the home page at NYPOST.com. You should see the latest content.
If you are using Firefox:
  1. Go to Tools/Options.
  2. Click on the Category "Privacy" and then on the category "History."
  3. In the right hand panel is a button that says "Clear." Click it and then click "OK".
If you are using Netscape 6:
  1. Go to Edit/Preferences.
  2. Click on the Category "Navigator" and then on the category "History."
  3. In the right hand panel is a button that says "Clear History." Click it and refresh.
Q. Where can I find old New York Post articles?
  1. You can find all articles published online during the last 30 days by going to http://www.nypost.com and clicking on "Last 30 Days" in the MORE menu in the navigational bar. (We feature the last 9 days of content, but the past 30 days are also available.)
  2. When you reach the "Last 30 Days" page, click on the cover or text link that corresponds to the day you want to view, and you will see the website in its entirety for that day.
  3. If the article you are looking for appeared more than 30 days ago, you can search the archives by choosing "Archives" from the MORE menu.
Q. Where can I get technical support for the New York Post archives?
A. Please visit http://pqasb.pqarchiver.com/nypost/customer_service.html with technical support questions regarding our archives. From there, you can view past purchases, request refunds, and report technical difficulties with the site.

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TECHNICAL PROBLEMS

To report a TECHNICAL PROBLEM ONLY, please fill out the form below, otherwise click here to send comments.

Your questions may be answered between the hours of 9 a.m. - 5 p.m. EST, Monday through Friday.

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