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 Service of Cebu Pacific
 

Folks, I just had to extract this from the AC Board because it is a test in patience that, for sure, I would have failed!  Thank you "Roadslut" for a true reality that has to be shared with everyone who might be thinking of traveling with Cebu Pacific!

Just last week I had to fly to Hong Kong on business so with Philippine airlines full on that day and Cathay Pacific having 1 flight full and another cancelled (don't know why) I reluctantly chose Cebu Pacific..here is how the story goes...
 
I'm booked on the 4.40pm flight Manila to Hong Kong.. ok no problems so far.. I arrive at Manila airport Sunday April 29 at 2pm to check in only to be told..."sir we are sorry but our flight is 50% over booked and we are going to have to divert the remaining passengers through Cebu to Hong Kong.. 

 

ah..ok not too bad I guess..extra 2 hours flying..i can live with that..so at our own cost..(Cebu Pacific refused) we all made our way over to the domestic terminal to board our rebooked flight to Cebu at 5.40 pm which is due to arrive in Cebu at 6.50 pm and the flight to Hong Kong departs Cebu at 9.15 pm...plenty of time in a normal country with a normal airline.  Well I'm checked in at the domestic terminal awaiting to board at 5pm when it reaches 5.40pm and still no announcement to board..its now 6pm and still not boarding and no announcement so I wandered over to the control room where they make announcements and asked "what's happening with the Cebu flight?"...I get this reply from the girl ""my god I forgot to announce the delay...Im in trouble now..i will do it now sir..sorry for that".  (ugh..she FORGOT!)  The announcement is now being heard -
"We regret to inform u that the 5.40 pm flight to Cebu will be delayed and boarding will commence at 6.20pm" ..ok so now our arrival in Cebu is 7.30pm..
 
Still no problems..plenty of time to make the connection..tick tick tick...well u guessed it 6.20pm passes and NOTHING WALA..over to the girl at the control room again and this time she is crying..I ask her about the further delay with the Cebu flight and she starts whimpering...I'm too shy to announce a further delay sir..Im sorry."  Between tears and sobbing I was able to get the information from her..the scheduled 5.40 pm flight to Cebu will now depart a 7.40pm.  ummm ..that only leaves 25 mins to transfer and connect to the Hong Kong flight..not enough time..so I go in search of a supervisor...

Now if any of u guys have ever attempted to locate a airline supervisor in the Philippines when there are flight delays u will know its virtually impossible as they go underground or if they are actually a supervisor, they will not admit it, thats exactly what was happening here..bingo..I find one..Mr JUHN AGRILLO..airline ramp controller for Cebu pacific in manila...I tell him my dilemma that I need to connect with the Hong Kong flight from Cebu following the overbooking of the manila - Hong Kong flight at the directions of Cebu pacific and after he views my new ticket issued over at the international terminal he swings into action...well at least I thought he did..he was on his two way radio and then frantically on his cell phone for about 20 minutes then he reaches for his ball pen and makes some notes on my ticket..he stated to me that there will be no problem with the connection as the aircraft being used for the Manila-Cebu flight is the same aircraft to be used for the Cebu- Hong Kong flight and with that he made arrangements for my 2 bags to be re-tagged to go direct transfer to Hong Kong and gave me the luggage tags..in addition he said a airline representative will meet 17 passengers in Cebu and escort them through immigration and back onto the flight in Cebu..

Well I'm impressed and very professionally done, so I thought.. I WAS SO VERY WRONG!  One thing I forget to remember was where I was..The PHILIPPINES where telling lies are a past time...u will understand what I mean soon.

Ok, we are now boarding the flight and arrive at Cebu at 8.45 pm and was told the Hong Kong flight was to be delayed until 9.30 pm as its required, for safety purposes that a 45 minute turn around for a aircraft is required by aviation law..ah..ok 45 minutes should still not be a problem as the international terminal in Cebu is right next door to the domestic with only a glass door separating them..ok out of the aircraft and u guessed it - nothing ..no one to meet us and no one knew anything about 17 passengers connecting to Hong Kong and being diverted by the airline itself due to the overbooking of the manila - Hong Kong flight...no one contacted anyone..it seems our little supervisor in Manila was talking to himself on his cell phone when he was supposedly arranging the connecting passengers to be escorted to the Hong Kong flight out of Cebu and nothing had been arranged and no one contacted in Cebu about this.  Frantically, we had Cebu Pacific staff running in all directions until finally at 9.15 all 17 passengers had been issued boarding passes and all luggage (as I said before) was in transit transferring direct to Hong Kong so there would be no delays to all of us as we would be whisked away to immigration..RIGHT?  WRONG!  Remember that glass door I mentioned that separates domestic from international?  Well its only allowed to be used by airline staff so we had to be escorted out of domestic, walk up the ramp and in through to the International terminal..

We reach the front door to the International terminal to find no one at the xray screening...seems they went to eat..so, more time was wasted until an x-ray guy was finally located..asleep, in the room beside the x-ray machine..ok we are all through the x-ray and up to immigration..everybody is relieved a little..but wait...whats this...Immigration is closed as it being the last international flight out all the immigration staff had gone home..
well now its total chaos with all Cebu Pacific staff including the head supervisor yelling and screaming at everyone until finally an immigration officer appeared from a room dressed in street clothes...luckily for us he was getting changed and ready to go home...ok, we are very quickly through immigration when all of a sudden some dick head filipino passenger yells out.."Hey we haven't paid our Filipino travel tax and there is no one at the counter" ..all stop .. now this is the Philippines...right?  We all know that money is paramount here so it was decided that the head supervisor would collect the 1620p from the Filipino passengers and pay it tomorrow..now this should not have affected the 4 foreign passengers as we are not required to pay that tax and when I mentioned this to the supervisor so he could allow us to go straight to the plane..he abruptly said "NO..everybody stays until the money is paid!"..
Ok its 9.35 pm..5 mins past departure time and we are finally being escorted to the air bridge where the plane SHOULD BE only to find the air bridge operater and a official of Cebu Pacific walking towards us with a surprised look on their faces.. yes guys... u guessed it...the plane had already left and was taxiing out onto the runway... a heated argument started between the 2 head airline staff to a point of almost a fight... meanwhile there are 17 passengers all standing here watching the greatest debacle of this century unfold..apparently the head supervisor who was with us through the entire check in and Immigration process FORGOT (there is that magic filipino word again) to inform the air bridge controller and the other head supervisor of the connecting 17 passengers so he cleared the plane to leave..

Can u believe this so far..im sitting here pissing myself laughing about all this now but wait...its not finished yet,,the saga continues..
 
After everything calmed down I asked the supervisor who cleared the plane for departure...."did u not notice 17 passenger names on the flight manifest were not on board when u had the captain and the head flight attendant sign off on the passenger manifest...of coarse....just a blank stare and no comment.  I further asked..."are u aware that there is unaccompanied luggage on board that aircraft?"  Now his eyes light up and he immediately contacted the control tower and the tower contacted the captain who at this point was still waiting to take off when all of a sudden the two way radio lights up and the guy in the control tower relays the captains response..this is unbelievable.. the captains response was.."thats bad luck for them passengers...this flight is already delayed and I'm not coming back to the terminal as I want to be on time for the return flight from Hong Kong..I will notify ground staff at Hong Kong and have the luggage held there.."  now the captains name was obtained by me for follow up legal matters along with a detailed complaint to the airline..the captains name is:
 
 CAPT. VINCENTE.G.CASIBANG II
 A320 CAPTAIN
 CEBU PACIFIC AIR
 
Ok -  plane gone...nothing could be done and we have two supervisors tearing each other apart..what a nightmare..ok it continues..so now its calmed down a little but many problems still exist.  Walking back towards Immigration I realize that we all have already been stamped out of the country and as I was right that the Immigration officer had left already..so the cell phones of both supervisors go into overtime trying to find out what to do about all this...and while we were waiting for a Immigration answer the funniest thing I have seen for a long time was 13 Filipinos trying to get their 1620p travel tax back from one of the supervisors...no Filipino wants to part with money already in his pocket and I was certain that money was never destined for the travel tax department...eventually he gave in and handed back all the money when along comes a well dressed Filipino in a suit and takes the two supervisors aside for a little heart to heart chat...yeah right..the supervisors, under the instruction from this guy, left and were not seen again that night..
 
ok this guy seems to be from the top of the Cebu Pacific food chain and starts apologizing and says we have all been re booked on tomorrow nights flight and told us to all go and come back tomorrow night...  so ok ....I ask who will pay for our accommodation tonight as all of us had flown from manila on request from cebu pacific,, his answer was no surprise – "that's your problem sir..we are not responsible...now everyone must leave the terminal or security will be called"... ok fine with me I say but...now you are instructing people to enter the Philippines illegally as we have not been processed by immigration to re enter the Philippines….his answer...again.. "not our responsibility sir...now will u all please leave and come back tomorrow night" .... with that he left.  Now picture this.. 17 passengers inside a international terminal with no sign of any staff anywhere... I just had to laugh as I left the terminal and headed for a bar to get drunk... what everyone else did... I DONT KNOW..
 
Anyhow, to finish off....yes I got to Hong Kong the next night but wait...where is my luggage?.. hehe...u guessed it…. they sent it back to Cebu on that same return flight...and yes it was there when I returned... Now I ask u - could anyone dream up such a story?..
 
My complaint was issued to the management of Cebu Pacific yesterday morning and the return email response I got was just as I expected….. It was a copy of the terms of carriage of the airline..

 "FLY CEBU PACIFIC AT YOUR OWN RISK" – (Holy horseshit, how the heck did Roadslut have so much patience and then be able to laugh about it later?  I won't say I will never fly Cebu Pacific but for sure, only if I really have to and then I will never forget this story). 

 Source: HarryTheHorse Newsletter June 2007

Category Philippinnes and Miscellaneous  Added On Sat Jun 02nd,2007
Rating (31)
 
 Article Of The Day
 Stinger
 Just back from a three week stay in AC. Second day in AC my buddy and I are on our way to dinner at Swiss Chalet. Passing by Stinger's, we decide to check out the line up. We walk in, take a look at the line up and are not all that impressed. We decide to head on over to eat dinner at Swiss, and leave Stinger's for another time to stop in. I don't know if it was the manager or owner of Stinger's, but as we made our way to the exit, a guy with an Aussie accent (obviously employed by Stinger's) said the following to us, "Yeah, you guys can go around the corner to were the little boys are." I just responded with, "I'm sure we will see you around the corner first."
I'm sure everyone has walked in and out of a bar before, not really seeing a reason to stay at that time. This is not to say that you don't return another time and do sit down for a drink. Am I right or wrong? Anyway, I reason that this asswipe of a manager had reach his frustration limit with potential customers walking in and out. We happen to be the recipient of his frustration.
Now, is Stinger's business so damn good that management can afford to insult potential new customers? Perhaps so. All I can say is Stinger's lost two customers for good. My buddy and I both spend around two or three months a year in AC, but will never set foot back in this bar. What with another 30 bars in the area, Stinger's will not be a loss.
Category Nightlife / Bars  Added On Thu Nov 30th,2006
Rating (4)
 
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 Latest Articles
 Service of Cebu Pacific
 

Folks, I just had to extract this from the AC Board because it is a test in patience that, for sure, I would have failed!  Thank you "Roadslut" for a true reality that has to be shared with everyone who might be thinking of traveling with Cebu Pacific!

Just last week I had to fly to Hong Kong on business so with Philippine airlines full on that day and Cathay Pacific having 1 flight full and another cancelled (don't know why) I reluctantly chose Cebu Pacific..here is how the story goes...
 
I'm booked on the 4.40pm flight Manila to Hong Kong.. ok no problems so far.. I arrive at Manila airport Sunday April 29 at 2pm to check in only to be told..."sir we are sorry but our flight is 50% over booked and we are going to have to divert the remaining passengers through Cebu to Hong Kong.. 

 

ah..ok not too bad I guess..extra 2 hours flying..i can live with that..so at our own cost..(Cebu Pacific refused) we all made our way over to the domestic terminal to board our rebooked flight to Cebu at 5.40 pm which is due to arrive in Cebu at 6.50 pm and the flight to Hong Kong departs Cebu at 9.15 pm...plenty of time in a normal country with a normal airline.  Well I'm checked in at the domestic terminal awaiting to board at 5pm when it reaches 5.40pm and still no announcement to board..its now 6pm and still not boarding and no announcement so I wandered over to the control room where they make announcements and asked "what's happening with the Cebu flight?"...I get this reply from the girl ""my god I forgot to announce the delay...Im in trouble now..i will do it now sir..sorry for that".  (ugh..she FORGOT!)  The announcement is now being heard -
"We regret to inform u that the 5.40 pm flight to Cebu will be delayed and boarding will commence at 6.20pm" ..ok so now our arrival in Cebu is 7.30pm..
 
Still no problems..plenty of time to make the connection..tick tick tick...well u guessed it 6.20pm passes and NOTHING WALA..over to the girl at the control room again and this time she is crying..I ask her about the further delay with the Cebu flight and she starts whimpering...I'm too shy to announce a further delay sir..Im sorry."  Between tears and sobbing I was able to get the information from her..the scheduled 5.40 pm flight to Cebu will now depart a 7.40pm.  ummm ..that only leaves 25 mins to transfer and connect to the Hong Kong flight..not enough time..so I go in search of a supervisor...

Now if any of u guys have ever attempted to locate a airline supervisor in the Philippines when there are flight delays u will know its virtually impossible as they go underground or if they are actually a supervisor, they will not admit it, thats exactly what was happening here..bingo..I find one..Mr JUHN AGRILLO..airline ramp controller for Cebu pacific in manila...I tell him my dilemma that I need to connect with the Hong Kong flight from Cebu following the overbooking of the manila - Hong Kong flight at the directions of Cebu pacific and after he views my new ticket issued over at the international terminal he swings into action...well at least I thought he did..he was on his two way radio and then frantically on his cell phone for about 20 minutes then he reaches for his ball pen and makes some notes on my ticket..he stated to me that there will be no problem with the connection as the aircraft being used for the Manila-Cebu flight is the same aircraft to be used for the Cebu- Hong Kong flight and with that he made arrangements for my 2 bags to be re-tagged to go direct transfer to Hong Kong and gave me the luggage tags..in addition he said a airline representative will meet 17 passengers in Cebu and escort them through immigration and back onto the flight in Cebu..

Well I'm impressed and very professionally done, so I thought.. I WAS SO VERY WRONG!  One thing I forget to remember was where I was..The PHILIPPINES where telling lies are a past time...u will understand what I mean soon.

Ok, we are now boarding the flight and arrive at Cebu at 8.45 pm and was told the Hong Kong flight was to be delayed until 9.30 pm as its required, for safety purposes that a 45 minute turn around for a aircraft is required by aviation law..ah..ok 45 minutes should still not be a problem as the international terminal in Cebu is right next door to the domestic with only a glass door separating them..ok out of the aircraft and u guessed it - nothing ..no one to meet us and no one knew anything about 17 passengers connecting to Hong Kong and being diverted by the airline itself due to the overbooking of the manila - Hong Kong flight...no one contacted anyone..it seems our little supervisor in Manila was talking to himself on his cell phone when he was supposedly arranging the connecting passengers to be escorted to the Hong Kong flight out of Cebu and nothing had been arranged and no one contacted in Cebu about this.  Frantically, we had Cebu Pacific staff running in all directions until finally at 9.15 all 17 passengers had been issued boarding passes and all luggage (as I said before) was in transit transferring direct to Hong Kong so there would be no delays to all of us as we would be whisked away to immigration..RIGHT?  WRONG!  Remember that glass door I mentioned that separates domestic from international?  Well its only allowed to be used by airline staff so we had to be escorted out of domestic, walk up the ramp and in through to the International terminal..

We reach the front door to the International terminal to find no one at the xray screening...seems they went to eat..so, more time was wasted until an x-ray guy was finally located..asleep, in the room beside the x-ray machine..ok we are all through the x-ray and up to immigration..everybody is relieved a little..but wait...whats this...Immigration is closed as it being the last international flight out all the immigration staff had gone home..
well now its total chaos with all Cebu Pacific staff including the head supervisor yelling and screaming at everyone until finally an immigration officer appeared from a room dressed in street clothes...luckily for us he was getting changed and ready to go home...ok, we are very quickly through immigration when all of a sudden some dick head filipino passenger yells out.."Hey we haven't paid our Filipino travel tax and there is no one at the counter" ..all stop .. now this is the Philippines...right?  We all know that money is paramount here so it was decided that the head supervisor would collect the 1620p from the Filipino passengers and pay it tomorrow..now this should not have affected the 4 foreign passengers as we are not required to pay that tax and when I mentioned this to the supervisor so he could allow us to go straight to the plane..he abruptly said "NO..everybody stays until the money is paid!"..
Ok its 9.35 pm..5 mins past departure time and we are finally being escorted to the air bridge where the plane SHOULD BE only to find the air bridge operater and a official of Cebu Pacific walking towards us with a surprised look on their faces.. yes guys... u guessed it...the plane had already left and was taxiing out onto the runway... a heated argument started between the 2 head airline staff to a point of almost a fight... meanwhile there are 17 passengers all standing here watching the greatest debacle of this century unfold..apparently the head supervisor who was with us through the entire check in and Immigration process FORGOT (there is that magic filipino word again) to inform the air bridge controller and the other head supervisor of the connecting 17 passengers so he cleared the plane to leave..

Can u believe this so far..im sitting here pissing myself laughing about all this now but wait...its not finished yet,,the saga continues..
 
After everything calmed down I asked the supervisor who cleared the plane for departure...."did u not notice 17 passenger names on the flight manifest were not on board when u had the captain and the head flight attendant sign off on the passenger manifest...of coarse....just a blank stare and no comment.  I further asked..."are u aware that there is unaccompanied luggage on board that aircraft?"  Now his eyes light up and he immediately contacted the control tower and the tower contacted the captain who at this point was still waiting to take off when all of a sudden the two way radio lights up and the guy in the control tower relays the captains response..this is unbelievable.. the captains response was.."thats bad luck for them passengers...this flight is already delayed and I'm not coming back to the terminal as I want to be on time for the return flight from Hong Kong..I will notify ground staff at Hong Kong and have the luggage held there.."  now the captains name was obtained by me for follow up legal matters along with a detailed complaint to the airline..the captains name is:
 
 CAPT. VINCENTE.G.CASIBANG II
 A320 CAPTAIN
 CEBU PACIFIC AIR
 
Ok -  plane gone...nothing could be done and we have two supervisors tearing each other apart..what a nightmare..ok it continues..so now its calmed down a little but many problems still exist.  Walking back towards Immigration I realize that we all have already been stamped out of the country and as I was right that the Immigration officer had left already..so the cell phones of both supervisors go into overtime trying to find out what to do about all this...and while we were waiting for a Immigration answer the funniest thing I have seen for a long time was 13 Filipinos trying to get their 1620p travel tax back from one of the supervisors...no Filipino wants to part with money already in his pocket and I was certain that money was never destined for the travel tax department...eventually he gave in and handed back all the money when along comes a well dressed Filipino in a suit and takes the two supervisors aside for a little heart to heart chat...yeah right..the supervisors, under the instruction from this guy, left and were not seen again that night..
 
ok this guy seems to be from the top of the Cebu Pacific food chain and starts apologizing and says we have all been re booked on tomorrow nights flight and told us to all go and come back tomorrow night...  so ok ....I ask who will pay for our accommodation tonight as all of us had flown from manila on request from cebu pacific,, his answer was no surprise – "that's your problem sir..we are not responsible...now everyone must leave the terminal or security will be called"... ok fine with me I say but...now you are instructing people to enter the Philippines illegally as we have not been processed by immigration to re enter the Philippines….his answer...again.. "not our responsibility sir...now will u all please leave and come back tomorrow night" .... with that he left.  Now picture this.. 17 passengers inside a international terminal with no sign of any staff anywhere... I just had to laugh as I left the terminal and headed for a bar to get drunk... what everyone else did... I DONT KNOW..
 
Anyhow, to finish off....yes I got to Hong Kong the next night but wait...where is my luggage?.. hehe...u guessed it…. they sent it back to Cebu on that same return flight...and yes it was there when I returned... Now I ask u - could anyone dream up such a story?..
 
My complaint was issued to the management of Cebu Pacific yesterday morning and the return email response I got was just as I expected….. It was a copy of the terms of carriage of the airline..

 "FLY CEBU PACIFIC AT YOUR OWN RISK" – (Holy horseshit, how the heck did Roadslut have so much patience and then be able to laugh about it later?  I won't say I will never fly Cebu Pacific but for sure, only if I really have to and then I will never forget this story). 

 Source: HarryTheHorse Newsletter June 2007

Category Philippinnes and Miscellaneous  Added On Sat Jun 02nd,2007
Rating (31)
 Stinger
 Just back from a three week stay in AC. Second day in AC my buddy and I are on our way to dinner at Swiss Chalet. Passing by Stinger's, we decide to check out the line up. We walk in, take a look at the line up and are not all that impressed. We decide to head on over to eat dinner at Swiss, and leave Stinger's for another time to stop in. I don't know if it was the manager or owner of Stinger's, but as we made our way to the exit, a guy with an Aussie accent (obviously employed by Stinger's) said the following to us, "Yeah, you guys can go around the corner to were the little boys are." I just responded with, "I'm sure we will see you around the corner first."
I'm sure everyone has walked in and out of a bar before, not really seeing a reason to stay at that time. This is not to say that you don't return another time and do sit down for a drink. Am I right or wrong? Anyway, I reason that this asswipe of a manager had reach his frustration limit with potential customers walking in and out. We happen to be the recipient of his frustration.
Now, is Stinger's business so damn good that management can afford to insult potential new customers? Perhaps so. All I can say is Stinger's lost two customers for good. My buddy and I both spend around two or three months a year in AC, but will never set foot back in this bar. What with another 30 bars in the area, Stinger's will not be a loss.
Category Nightlife / Bars  Added On Thu Nov 30th,2006
Rating (4)
 German wanted in home country arrested in RP
 

A GERMAN wanted in his homeland for allegedly swindling hundreds of investors was arrested in the Philippines, where he has been hiding for nearly 10 years, an immigration official said Wednesday. Andreas Mueler, 40, was arrested Tuesday in a village outside Rizal town in Palawan province, where he operated a small karaoke bar, said immigration intelligence chief Faizal Hussin. Mueler and several others are facing charges in a court in Frankfurt of conspiracy to defraud more than 1,800 people of more than €22 million (US$29 million) in an investment scam promising large earnings. If convicted, he could face 10 years in prison, Hussin said. "Instead of delivering on their promise, the suspects disappeared and absconded with their victims' money," Hussin said. Interpol Germany and the German Embassy in Manila had requested the help of Philippine authorities in looking for Mueler, he said. He said immigration agents were able to trace Mueler's whereabouts after learning that he fled Germany with his Filipino girlfriend. Immigration records showed that Mueler last arrived in the Philippines on December 18, 1996. Immigration chief Alipio Fernandez said Mueler is considered an overstaying alien and will be deported to Germany.

Category Angeles News  Added On Thu Nov 30th,2006
Rating (1)
All Articles 
 
 Best Articles
 Service of Cebu Pacific
 

Folks, I just had to extract this from the AC Board because it is a test in patience that, for sure, I would have failed!  Thank you "Roadslut" for a true reality that has to be shared with everyone who might be thinking of traveling with Cebu Pacific!

Just last week I had to fly to Hong Kong on business so with Philippine airlines full on that day and Cathay Pacific having 1 flight full and another cancelled (don't know why) I reluctantly chose Cebu Pacific..here is how the story goes...
 
I'm booked on the 4.40pm flight Manila to Hong Kong.. ok no problems so far.. I arrive at Manila airport Sunday April 29 at 2pm to check in only to be told..."sir we are sorry but our flight is 50% over booked and we are going to have to divert the remaining passengers through Cebu to Hong Kong.. 

 

ah..ok not too bad I guess..extra 2 hours flying..i can live with that..so at our own cost..(Cebu Pacific refused) we all made our way over to the domestic terminal to board our rebooked flight to Cebu at 5.40 pm which is due to arrive in Cebu at 6.50 pm and the flight to Hong Kong departs Cebu at 9.15 pm...plenty of time in a normal country with a normal airline.  Well I'm checked in at the domestic terminal awaiting to board at 5pm when it reaches 5.40pm and still no announcement to board..its now 6pm and still not boarding and no announcement so I wandered over to the control room where they make announcements and asked "what's happening with the Cebu flight?"...I get this reply from the girl ""my god I forgot to announce the delay...Im in trouble now..i will do it now sir..sorry for that".  (ugh..she FORGOT!)  The announcement is now being heard -
"We regret to inform u that the 5.40 pm flight to Cebu will be delayed and boarding will commence at 6.20pm" ..ok so now our arrival in Cebu is 7.30pm..
 
Still no problems..plenty of time to make the connection..tick tick tick...well u guessed it 6.20pm passes and NOTHING WALA..over to the girl at the control room again and this time she is crying..I ask her about the further delay with the Cebu flight and she starts whimpering...I'm too shy to announce a further delay sir..Im sorry."  Between tears and sobbing I was able to get the information from her..the scheduled 5.40 pm flight to Cebu will now depart a 7.40pm.  ummm ..that only leaves 25 mins to transfer and connect to the Hong Kong flight..not enough time..so I go in search of a supervisor...

Now if any of u guys have ever attempted to locate a airline supervisor in the Philippines when there are flight delays u will know its virtually impossible as they go underground or if they are actually a supervisor, they will not admit it, thats exactly what was happening here..bingo..I find one..Mr JUHN AGRILLO..airline ramp controller for Cebu pacific in manila...I tell him my dilemma that I need to connect with the Hong Kong flight from Cebu following the overbooking of the manila - Hong Kong flight at the directions of Cebu pacific and after he views my new ticket issued over at the international terminal he swings into action...well at least I thought he did..he was on his two way radio and then frantically on his cell phone for about 20 minutes then he reaches for his ball pen and makes some notes on my ticket..he stated to me that there will be no problem with the connection as the aircraft being used for the Manila-Cebu flight is the same aircraft to be used for the Cebu- Hong Kong flight and with that he made arrangements for my 2 bags to be re-tagged to go direct transfer to Hong Kong and gave me the luggage tags..in addition he said a airline representative will meet 17 passengers in Cebu and escort them through immigration and back onto the flight in Cebu..

Well I'm impressed and very professionally done, so I thought.. I WAS SO VERY WRONG!  One thing I forget to remember was where I was..The PHILIPPINES where telling lies are a past time...u will understand what I mean soon.

Ok, we are now boarding the flight and arrive at Cebu at 8.45 pm and was told the Hong Kong flight was to be delayed until 9.30 pm as its required, for safety purposes that a 45 minute turn around for a aircraft is required by aviation law..ah..ok 45 minutes should still not be a problem as the international terminal in Cebu is right next door to the domestic with only a glass door separating them..ok out of the aircraft and u guessed it - nothing ..no one to meet us and no one knew anything about 17 passengers connecting to Hong Kong and being diverted by the airline itself due to the overbooking of the manila - Hong Kong flight...no one contacted anyone..it seems our little supervisor in Manila was talking to himself on his cell phone when he was supposedly arranging the connecting passengers to be escorted to the Hong Kong flight out of Cebu and nothing had been arranged and no one contacted in Cebu about this.  Frantically, we had Cebu Pacific staff running in all directions until finally at 9.15 all 17 passengers had been issued boarding passes and all luggage (as I said before) was in transit transferring direct to Hong Kong so there would be no delays to all of us as we would be whisked away to immigration..RIGHT?  WRONG!  Remember that glass door I mentioned that separates domestic from international?  Well its only allowed to be used by airline staff so we had to be escorted out of domestic, walk up the ramp and in through to the International terminal..

We reach the front door to the International terminal to find no one at the xray screening...seems they went to eat..so, more time was wasted until an x-ray guy was finally located..asleep, in the room beside the x-ray machine..ok we are all through the x-ray and up to immigration..everybody is relieved a little..but wait...whats this...Immigration is closed as it being the last international flight out all the immigration staff had gone home..
well now its total chaos with all Cebu Pacific staff including the head supervisor yelling and screaming at everyone until finally an immigration officer appeared from a room dressed in street clothes...luckily for us he was getting changed and ready to go home...ok, we are very quickly through immigration when all of a sudden some dick head filipino passenger yells out.."Hey we haven't paid our Filipino travel tax and there is no one at the counter" ..all stop .. now this is the Philippines...right?  We all know that money is paramount here so it was decided that the head supervisor would collect the 1620p from the Filipino passengers and pay it tomorrow..now this should not have affected the 4 foreign passengers as we are not required to pay that tax and when I mentioned this to the supervisor so he could allow us to go straight to the plane..he abruptly said "NO..everybody stays until the money is paid!"..
Ok its 9.35 pm..5 mins past departure time and we are finally being escorted to the air bridge where the plane SHOULD BE only to find the air bridge operater and a official of Cebu Pacific walking towards us with a surprised look on their faces.. yes guys... u guessed it...the plane had already left and was taxiing out onto the runway... a heated argument started between the 2 head airline staff to a point of almost a fight... meanwhile there are 17 passengers all standing here watching the greatest debacle of this century unfold..apparently the head supervisor who was with us through the entire check in and Immigration process FORGOT (there is that magic filipino word again) to inform the air bridge controller and the other head supervisor of the connecting 17 passengers so he cleared the plane to leave..

Can u believe this so far..im sitting here pissing myself laughing about all this now but wait...its not finished yet,,the saga continues..
 
After everything calmed down I asked the supervisor who cleared the plane for departure...."did u not notice 17 passenger names on the flight manifest were not on board when u had the captain and the head flight attendant sign off on the passenger manifest...of coarse....just a blank stare and no comment.  I further asked..."are u aware that there is unaccompanied luggage on board that aircraft?"  Now his eyes light up and he immediately contacted the control tower and the tower contacted the captain who at this point was still waiting to take off when all of a sudden the two way radio lights up and the guy in the control tower relays the captains response..this is unbelievable.. the captains response was.."thats bad luck for them passengers...this flight is already delayed and I'm not coming back to the terminal as I want to be on time for the return flight from Hong Kong..I will notify ground staff at Hong Kong and have the luggage held there.."  now the captains name was obtained by me for follow up legal matters along with a detailed complaint to the airline..the captains name is:
 
 CAPT. VINCENTE.G.CASIBANG II
 A320 CAPTAIN
 CEBU PACIFIC AIR
 
Ok -  plane gone...nothing could be done and we have two supervisors tearing each other apart..what a nightmare..ok it continues..so now its calmed down a little but many problems still exist.  Walking back towards Immigration I realize that we all have already been stamped out of the country and as I was right that the Immigration officer had left already..so the cell phones of both supervisors go into overtime trying to find out what to do about all this...and while we were waiting for a Immigration answer the funniest thing I have seen for a long time was 13 Filipinos trying to get their 1620p travel tax back from one of the supervisors...no Filipino wants to part with money already in his pocket and I was certain that money was never destined for the travel tax department...eventually he gave in and handed back all the money when along comes a well dressed Filipino in a suit and takes the two supervisors aside for a little heart to heart chat...yeah right..the supervisors, under the instruction from this guy, left and were not seen again that night..
 
ok this guy seems to be from the top of the Cebu Pacific food chain and starts apologizing and says we have all been re booked on tomorrow nights flight and told us to all go and come back tomorrow night...  so ok ....I ask who will pay for our accommodation tonight as all of us had flown from manila on request from cebu pacific,, his answer was no surprise – "that's your problem sir..we are not responsible...now everyone must leave the terminal or security will be called"... ok fine with me I say but...now you are instructing people to enter the Philippines illegally as we have not been processed by immigration to re enter the Philippines….his answer...again.. "not our responsibility sir...now will u all please leave and come back tomorrow night" .... with that he left.  Now picture this.. 17 passengers inside a international terminal with no sign of any staff anywhere... I just had to laugh as I left the terminal and headed for a bar to get drunk... what everyone else did... I DONT KNOW..
 
Anyhow, to finish off....yes I got to Hong Kong the next night but wait...where is my luggage?.. hehe...u guessed it…. they sent it back to Cebu on that same return flight...and yes it was there when I returned... Now I ask u - could anyone dream up such a story?..
 
My complaint was issued to the management of Cebu Pacific yesterday morning and the return email response I got was just as I expected….. It was a copy of the terms of carriage of the airline..

 "FLY CEBU PACIFIC AT YOUR OWN RISK" – (Holy horseshit, how the heck did Roadslut have so much patience and then be able to laugh about it later?  I won't say I will never fly Cebu Pacific but for sure, only if I really have to and then I will never forget this story). 

 Source: HarryTheHorse Newsletter June 2007

Category Philippinnes and Miscellaneous  Added On Sat Jun 02nd,2007
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