Verizon Relay Services

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What is Relay

In July 1990, the Americans with Disabilities Act (the "ADA") was signed into law. The ADA provided that, within three years after July 26, 1990, each common carrier providing telephone voice transmission services shall provide Telecommunications Relay Service (TRS).

TRS is a service that connects people who use text telephones (TTYs) to people who use standard voice telephones. Users of text telephones include the Deaf, Hard-of-Hearing, and Late-Deafened individuals. In the years since the ADA was originally signed into law, additional communications have been developed to include such groups as Speech-Disabled and the Deaf-

Blind. In most cases, a specially trained Relay Operator (RO) or Communications Assistant (CA) bridges the gap between these two communication devices by voicing with the text telephone user types and typing what the voice user says.

Verizon began providing relay service in 1992 and since that time has worked to maintain the most technically advanced and innovative relay system available. In 1999 Verizon upgraded its TRS platform in order to offer more communications options to its users.