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VA Southwest Health Care Network

Carl T. Hayden VA Medical Center - Press Kit - Our History, Leadership and Values

Photo of Carl T. HaydenThe Carl T. Hayden Veterans Affairs Medical Center (CTHVAMC) has cared for America’s veterans in Phoenix for more than half a century. It’s an honor we extend to our veterans, that would never have been possible without the help of former United States Senator Carl Trumbull Hayden.


In 1947, Senator Carl T. Hayden arranged a meeting between President Harry Truman and a delegation of 27 Maricopa County residents. The delegation brought with them a petition signed by 100,000 voters requesting to build a VA hospital in Phoenix, Arizona. The delegation was very persuasive and on May 21, 1947, President Truman authorized the transfer of 27 acres of the Indian School reservation at Seventh Street and Indian School Road to VA as a site for a new hospital.  

The hospital first opened its doors in 1951 and served 1,000 outpatients per month.

In order to recognize Carl Hayden's assistance in this endeavor, and to honor his legislative and military service to Arizona, the medical center was renamed the Carl T. Hayden Veterans Affairs Medical Center (CTHVAMC) on Veterans Day, November 11, 1987.

Since that time, the veteran population has continued to expand and so have the services of the CTHVAMC. We treat more than 60,000 patients to comprehensive health care benefits, using a managed care model of health care delivery.   

Image of Ambulatory Care Entrance The Carl T. Hayden VAMC is currently under the leadership of Medical Center Director Donald F. Moore, R.Ph., MBA. He became the director of the CTHVAMC in 2006.

We have received several national and local awards for our service in the Phoenix community, our culturally diverse work force, our healthcare services, our quality of care, and for our public affairs programs. We constantly receive high marks from the Joint Com mission of Accreditation of Healthcare Organizations.

The CTHVAMC is also part of a network of seven health care facilities we call the VA Southwest Healthcare Network, Veterans Integrated Service Network (VISN) 18. This network consists of facilities in Albuquerque, New Mexico; Amarillo, Texas; Big Spring and El Paso, Texas; Prescott and Tucson, Arizona.  

VA embraces five "Core Values" for all of our employees. We need values in place as the "backbone" for our medical center. These five core values are:

• Respect
• Excellence
• Commitment
• Compassion

Trust means having a high degree of confidence in the honesty, integrity, reliability and sincere good intent of those with whom we work with.

Respect means honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers and the system of which we are a part.

Excellence means being exceptionally good and of the highest quality.   It means being the most competent and the finest in everything we do. It also means continually improving what we do.

Commitment means dedication, and a prom ise to work hard to do all that we can do to provide service to our co-workers and our patients that is in accordance with the highest principles and ethics governing the conduct of the healthcare professions and public service.

Compassion means demonstrating empathy and caring in all that we say and do. It means sharing in the emo tions and feelings of our co-workers, our patients, and their families and all others with whom we are involved.


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