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Common Questions
Q: How do I check the status of my order or return?

Q: How do I check the status of my payment?

Q: How do I check the order, return or payment status of my international order?

Q: Which companies are affiliated with Collectibles Today?


Q: How do I check the status of my order or return?

A: You can check the status of your order or return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from Collectibles Today or any of our affiliated companies. Just click on the Order/Payment Status link from the navigation bar at the top of every page, or simply click here.

Your order and return status online summary will reflect only those orders which have shipped or been returned within the last 30 days, or orders in which the shipment or return is pending. Orders and returns received within the past 24 hours may not yet be available online. Orders and returns sent in the mail could take from 3 to 6 business days for transit and processing before they appear online. Sorry, online order and return status is available for U.S. orders only.

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Q: How do I check the status of my payment?

A: You can check the status of your payment online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from Collectibles Today or any of our affiliated companies. Just click on the Order/Payment Status link from the navigation bar at the top of every page, or simply click here.

Payments received within the past 24 hours may not yet be available online. Only payments made within the last 30 days are shown. Payments sent in the mail could take from 3 to 6 business days for transit and processing before they appear online. Payment information is provided for check and money orders only, not credit card payments. Sorry, online payment status is available for U.S. orders only.

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Q: How do I check the order, return or payment status of orders delivered outside the US?

A: We're sorry, but online status for orders, returns or payments is not available on orders delivered to Canada. For all other orders delivered outside the US, please refer to our International Information page for global ordering alternatives.

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Q: Which companies are affiliated with Collectibles Today?

A: Collectibles Today is the online retailer of The Bradford Group of companies. Together they are the leading international provider of fine collectibles. These companies include:

  • Ardleigh Elliot collectible music boxes
  • The Ashton-Drake Galleries collectible dolls
  • Bradford Authenticated sports collectibles and die casts
  • Bradford Editions collectible ornaments
  • Bradford Exchange collector plates and collectibles
  • Hamilton Collection die casts and figurines
  • Hawthorne Village collectible cottages, trains and more
  • Van Hygan & Smythe collectible accessories
  • Hamilton Authenticated die casts
  • Studio Hummel™ Berta Hummel® collectibles
  • Norman Rockwell Galleries
You can check online at Collectibles Today for the status of your order, payment or return of any item purchased from a brochure, ad or catalog from any of these distinguished companies. We are pleased to offer you this complimentary service 24 hours a day, 7 days a week!

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