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Reliance: Enforcing Application-Based SLAs via Policies

Achieving a true "lights out" data center requires an infrastructure that dynamically and immediately adjusts to the demands of the applications it serves. At the heart of this environment are a set of business goals or service level agreements (SLAs) that define how the data center resources must adjust to changing application demand. Reliance provides the ability to enforce these business goals or SLAs via event gathering, policy evaluation, and provisioning capabilities.

Why Reliance?

Reliance provides a robust set of event collection and transformation capabilities that are evaluated by a policy engine. Policy evaluation determines whether any provisioning actions are required and initiates those activities. Reliance works with common virtualization technologies (e.g., VMware, Opsware) and United Devices' leading grid technology and provides support for both WebLogic- and Apache-based applications.

What Reliance Can Do Why This is Better How Our Clients Benefit
SLA Enforcement
Define rules and execute actions that allow IT organizations to comply with business goals or application-based SLAs.
Automating SLA enforcement removes manual steps from the provisioning process and creates a more flexible, dynamic set of compute resources that can support any application. Companies gain greater application performance with lower total costs of ownership and greater flexibility to react to a changing business environment.
Event Management
Gather data representing a wide range of information such as transaction response times, completed work, and network traffic, and transform it into events for policy evaluation.
Events are the inputs for policy evaluation and come from any number of quarters as many elements in an infrastructure can affect application processing. SLA enforcement only works if it has the right data to make decisions on whether the IT infrastructure needs to change. Without events, IT managers are manually initiating actions, which reduces the effectiveness of the overall solution.
Automated Provisioning
When policy evaluation results in an action, that action or automated provisioning coordinates one or many systems to bring the IT infrastructure back into compliance.
Evaluating events in the context of policies falls short in overall solution value unless automated provisioning is also available. Automated provisioning removes bottlenecks from manual provisioning steps, frees IT personal to work on higher priority projects, and allows for full data center automation.
Value-Added Integration
Integrates into and coordinates the most common virtualization technologies found in data centers including those from VMware, Opsware, Sun, and many more.
Instead of displacing or overlapping with existing virtualization technologies, Reliance automates the remaining manual steps related to these technologies and facilitates simple integration through an SOA-based architecture. Companies gain better return on their investment for existing virtualization technologies and fulfill the promise of end-to-end automation of IT infrastructure provisioning.
Create and maintain events, policies, and actions for the virtualized IT environment.
As the number of applications and virtualized resources grow, the number of events, policies, and actions can grow accordingly. Having a way to maintain these is critical for a low overhead solution. IT Managers spend as little time as possible maintaining Reliance and more time on higher priority projects; TCO is kept low; and Reliance is able to scale across innumerable applications and resources.
Users can report on historical data via standard reports or create their own via a report designer.
Data and analytics drives better event collection, improved policies, and more targeted actions as well as provides an audit trail of system changes. Robust analytics drive higher efficiency, greater automation, and lower TCO. It also provides IT managers with data on SLA performance, which SLA contracts many times require.

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"Virtualization without good management is more dangerous than not using virtualization in the first place. Automation is the critical next step to help organizations stop 'virtualization sprawl', which is not much better than server sprawl."

"A flexible and scalable grid architecture that supports all of the heterogeneity and complexity inherent in legacy infrastructures was an absolute requirement."
British Telecom

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