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Analytical Hierarchy Process (AHP) – Getting Oriented

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  • Discussion Forum
    "...how to prioritize the customers.... For internal customers.... Generally you can get them to participate in an AHP exercise to help rank the requirements..."

    Contribute to this Discussion

    By David L. Hallowell

    For a tool that has such broad applicability, the analytical hierarchy process (AHP) is not as widely known as might be expected. AHP makes assessments, prioritization and selection among options more readily measurable. Thus it is a natural Six Sigma ally and a part of the toolkit for a growing number of practitioners. AHP, which grows out of work that was done in the field of operations research by mathematician Thomas Saaty, has evolved into a rich set of methods with assessment and prioritization at their core.

    The Challenge of Prioritization

    When asked to rank or rate a list of things according to some criterion, such as preference, value, risk or cost, one might be able to rank their order and even to assign some numbers to their relative positions on the list. However, two problems arise in that simple scenario:

    First, whatever measurement scale is chosen is just ordinal at best. A rating of 10 does not mean the preference, risk or whatever for an item is twice that of an item rated 5. (One might be tempted to treat the numbers as a ratio scale, but there really is no basis for it.)

    Second, when there are more than a few items on the assessment list, it gets hard to keep all the prioritization considerations in one's mind at the same time – making it hard to think about and to complete the task.

     Figure 1: Assessment Evaluation

    The AHP Answer

    AHP takes that simple-enough looking prioritization problem and makes it simpler and more meaningfully measurable. First, it reduces the list into pairwise comparisons and asks for a ratio assessment of each pair. Using a simple case to illustrate, to assess preference for three features, A, B and C, AHP would set up the three pairwise comparisons (AB, AC and BC).

    Making a relative assessment of the members of each pair is something most people find easy to do. Figure 1 traces the preference assessments for three simple requirements – File Type Conversion, Localizability and Compatibility with Legacy System.

    Evaluation (Figure 1) shows File Type Conversion is somewhat more important than Localizability, 4.0 transferred to the table below. Compatibility is much more important than Localizability, 9.0 transferred to table. Compatibility is just a little more important than File Type Conversion, 3.0 transferred to table. AHP captures each assessment, and then computes the ratio-scaled priorities and an "inconsistency ratio" of 0.01, as noted in Table 1.

    Table 1: Assessments Gathered in the AHP Matrix

    File Type Conversion

    Localizability

    Compatibility with Legacy System

    File Type Conversion

    4.0

    3.0

    Localizability

    9.0

    Compatibility with Legacy System

     

    Inconsistency Ratio 0.01        

    Assessing Inconsistency

    An interesting side effect of asking a person to make a series of pairwise ratio-based comparisons is the way that they "forget" prior assessments as they go. If their understanding of the system is coherent, the whole set of pairwise comparisons should stack up in a self-consistent way. In a preference assessment, if a person places A much greater than B, then A slightly greater than C and then B slightly greater than C, they have created a set of circumstances that do not make sense as a whole. They have revealed inconsistency in their thinking on the matter. That could show that a respondent was not paying attention or that they do not understand the dynamics of the assessment well enough to see things clearly.

     Figure 2: Graphical Display of AHP Assessments

    Inconsistency ratios (which involves some matrix math) of greater than about 0.1 are generally viewed as worthy of concern. Ratios smaller than 0.1 reflect a pretty coherent set of assessments. As a companion to AHP preference rankings, the inconsistency ratio provides useful guidance about how to interpret information coming back from an individual or a group.

    AHP for Groups

    AHP can be especially useful with groups. Each member's assessments can, of course, be evaluated for priorities and inconsistency, and then the group rollup (and group segments) can be synthesized and viewed the same way (note the second bar graph in Figure 2). This can be a powerful way to build consensus, as each constituent can see where they stand and compare it to the group as a whole. If the group has a high inconsistency ratio (more than 0.1, or so) segmenting might reveal where the differences in agreement are and why. That, too, can help lead to better understanding and consensus.

    About the Author: David L. Hallowell, a founding partner of Six Sigma Advantage, has more than 20 years experience as an engineer, manager and Master Black Belt. As Digital's representative to Motorola's Six Sigma Research Institute, he worked on the original courseware for Black Belts and the application of Six Sigma to software. He has supported Six Sigma deployments worldwide. With a special focus on Design for Six Sigma, he has led development teams in the concept development and design of a number of commercial products. Mr. Hallowell has patents and publications in the area of microelectronics packaging and high speed interconnect. He has authored courses in software DFSS, design of experiments, C++ and computational intelligence tools. He co-authored Six Sigma Advantage's Black Belt, Green Belt and foundation curriculum. Mr. Hallowell can be reached at dhallowell@6siga.com.

     
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