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Feature Updates

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Introducing Veteran Rewards

In conjunction with the release of Issue #8: To Protect and Serve, NCsoft and Cryptic Studios will launch the official City of Heroes Veteran Rewards program. This program rewards our fans for their time spent supporting and playing City of Heroes and City of Villains.

For every three full months with an active account*, players will unlock valuable in-game items and bonuses that will come in the form of costumes, powers, badges, and more! The program will be applied retroactively by game account and rewards will be applicable to all characters on each respective account.

Rewards have been determined for the first three years of play and will continue to expand indefinitely. For details of the the rewards themselves, see our new Veteran Rewards page. Here's a glimpse of some of the things you can look forward to...



You can download the movie here - and you can get a look at wings in action from the same place.

Veteran Rewards Program FAQ

What do I have to do in order to receive my rewards?
If you have an active account*, you don’t need to do anything except log into the game. After each three-month milestone, the rewards will be added to your account(s).

What is the specific start date of the Veteran Rewards program?
It will begin with the launch of Issue #8: To Protect and Serve. We are projecting Autumn of this year, 2006. The rewards are retroactive for the number of months accrued with an active account*.

Where can I find out how many months I have played with an active account*?
Visit the PlayNC Account Management page at http://eu.plaync.com/ and sign in using your PlayNC Master Account username and password. (If you don’t remember them, visit our Knowledge Base for assistance.) Veteran Reward Time can be viewed by clicking the ACCOUNT DETAILS button listed for the game account you wish to view it for.

imageCan you explain how this program is retroactive?
If, at the launch of Issue #8, you have had your account with City of Heroes/City of Villains for the past 10 months, you will have 10 months of Veteran Reward time already on your account. You will immediately receive the 3-, 6-, and 9-month rewards on your characters when you log them in. If you had let your account lapse for 2 months during this time (i.e. you didn’t pay to keep it active), then you would only have 8 months of Veteran Reward time and would get the 3- and 6-month rewards.

City of Heroes launched in Europe on 4 February of 2005. If you have been with us since the beginning, and have never let your account lapse, you will have 19 months of Veteran Reward time as of today, 20 September 2006.*

My account is no longer active. Can I still receive my rewards?
Yes. All you need to do is reactivate your account via credit card or game time card and the appropriate level of awards will appear for your characters. Just log in and they will be waiting for you. Remember, however, that the time that your account was not active does not count towards your rewards.

If I paid for some of my months using game time cards, will that still count towards my rewards?
Absolutely! Players will be rewarded for their number of months with an active account, whether they were paid for via credit card or game time card.

Can I pay for a certain number of months into the future in order to receive my rewards now?
No. The rewards are for the number of months with an active paying account and this only applies to time spent, not future time.

I have had an active account from the launch of City of Heroes in Europe. Will I be rewarded for all 19 plus months?
Yes, of course! Rewards have already been determined for the first three years. We will continue to add them so there will always be new rewards waiting for our most loyal players.

I participated in the City of Heroes and City of Villains Betas. Do those count towards my rewards?
No. Remember, the rewards are for the number of months with an active account (see definition below).

imageI play both City of Heroes and City of Villains? Do I get double the number of Veteran Reward months?
No. As someone who plays both, you only pay a single subscription fee, and rewards will be awarded as such.

Does the free month that was included with my game purchase count towards my reward time?
Yes.

I have multiple accounts, some newer than others. Will my rewards for my oldest account apply to my other accounts as well?
No. Rewards are specific to each account.

If I transferred from the North American servers to the European servers, does my time on the previous servers count towards Veteran Rewards?
UPDATED: This functionality is currently being tested on the Training Room. If all goes well, previous US time will be counted for US to EU transfers at the launch of the Veteran Rewards program.

*Active account time includes 1. the free month of game time included with the game, 2. free trial time, and 3. payments by credit card or game time card. Payments by credit card or game time card only include the paid time already incurred, not future time.