One Stop Shop plan leads to support staff position losses
Issue date: 10/30/06 Section: News
According to an official university press release on October 20, "Technology enhancements including integration of department databases, an increase in services made available directly to students online and plans to cross-train employees have resulted in the creation of 20 new full-time positions and the elimination of 27 current positions, at a net loss of seven full-time positions available within the university."
Scott Byers, vice president for finance and support operations, said, "A staff with a wide range of knowledge in student functions can better serve the needs of students as they make their way through the University. Students and parents expect efficient services that are both time and cost effective. The status quo is no longer possible if Wilkes is to thrive and provide a higher level of service to our students."
On October 23, university officials held an open question and answer forum for faculty, staff and students about the One Stop Shop and personnel changes. The meeting was attended by about 60 people.
Byers opened the forum. "It's a difficult and exciting time as to how we move forward," he said. "Difficult because we are affecting people, but exciting because we are working for the students."
Mike Frantz, vice president for enrollment and marketing, discussed the affected positions and noted they would include "mostly financial aid, registrar, student accounts, and enrollment processing. [There will be] a reorganization between all of those areas."
"The primary reason [for the One Stop Shop] is to provide efficient and effective service to the students," said Byers.