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One Stop Shop plan leads to support staff position losses

Alison Woody

Issue date: 10/30/06 Section: News
Vice presidents Mike Frantz (left) and Scott Byers (right) field questions at last week's Q & A meeting regarding layoffs and changes associated with the implementation of the One Stop Shop.
Media Credit: Nick Zmijewski
Vice presidents Mike Frantz (left) and Scott Byers (right) field questions at last week's Q & A meeting regarding layoffs and changes associated with the implementation of the One Stop Shop.

In conjunction with the university's move to consolidate services with the One Stop Shop service center in December and steps toward the Vision 2010 goals, university officials acknowledged last week that several support service personnel positions will be eliminated.

According to an official university press release on October 20, "Technology enhancements including integration of department databases, an increase in services made available directly to students online and plans to cross-train employees have resulted in the creation of 20 new full-time positions and the elimination of 27 current positions, at a net loss of seven full-time positions available within the university."

Scott Byers, vice president for finance and support operations, said, "A staff with a wide range of knowledge in student functions can better serve the needs of students as they make their way through the University. Students and parents expect efficient services that are both time and cost effective. The status quo is no longer possible if Wilkes is to thrive and provide a higher level of service to our students."

On October 23, university officials held an open question and answer forum for faculty, staff and students about the One Stop Shop and personnel changes. The meeting was attended by about 60 people.

Byers opened the forum. "It's a difficult and exciting time as to how we move forward," he said. "Difficult because we are affecting people, but exciting because we are working for the students."

Mike Frantz, vice president for enrollment and marketing, discussed the affected positions and noted they would include "mostly financial aid, registrar, student accounts, and enrollment processing. [There will be] a reorganization between all of those areas."

"The primary reason [for the One Stop Shop] is to provide efficient and effective service to the students," said Byers.
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Joe Shurmaitis

Joe Shurmaitis

posted 11/04/06 @ 10:11 PM EST

So what your saying is that Wilkes found a way to cut 7 salaries out of their payroll. Of course they are going to do it and yet they will probably still have an excuse to raise tuition again next year. (Continued…)

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