Score indicates quality of access to care, member satisfaction, and delivery of preventive services and treatment. Here is how this plan performed in these four major categories, from 1 box (lowest) to 5 boxes (highest):
Access to care
Overall member satisfaction
Prevention
Treatment
Performance in each category sums up ratings in various measures. Key examples are shown below. Ratings are expressed as 1 to 5 boxes or as percentages. Percentages indicate the share of members who gave the plan high marks in consumer surveys or, if in italics, the proportion of appropriate members who received the service. The average for all plans is shown for comparison.
Access to care
Getting Care
Getting needed care(average = 80.2%)
76.5%
Getting care quickly(average = 79.7%)
78.6%
Children and adolescents
Overall member satisfaction
Satisfaction with plan physicians
High rating of personal doctor or nurse(average = 77.2%)
70.3%
High rating of health care received(average = 78.0%)
