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News release

July 3, 2007

CRTC moves a step closer to establishing
 a National Do Not Call List

OTTAWA-GATINEAU — In a decision issued today, the Canadian Radio-television and Telecommunications Commission (CRTC) set out rules for the creation and operation of a National Do Not Call List (National DNCL) for Canadians who wish to avoid unsolicited calls. These rules will come into effect once an operator has been chosen and the list is fully operational.

The Commission also determined that it would seek out an independent operator for the list and issue a Request for Proposal (RFP) later this month to solicit bids from parties. The information made public today ensures that potential bidders on the RFP are fully informed. It also allows the public and the industry to familiarize themselves with the changes and to prepare for the implementation of the National DNCL.

Once an operator has been selected and has taken the necessary steps to put the list into operation, Canadians who prefer not to receive unsolicited calls will be able to add, at no charge, their numbers to the database. Telemarketers will be prohibited from calling consumers who are registered on the list. However, there are certain exemptions to the list, most of which are provided for in the Telecommunications Act. These include unsolicited calls made by or on behalf of:

  • registered charities;
  • political parties;
  • nomination contestants, leadership contestants or candidates of a political party;
  • opinion polling firms;
  • general-circulation newspapers;
  • organizations that have an existing business relationship with a consumer; and
  • organizations to business consumers.
  • The CRTC will be in a position to provide clearer timelines once the operator is selected.

    The CRTC

    The CRTC is an independent, public authority that regulates and supervises broadcasting and telecommunications in Canada.

    Reference documents: Telecom Decision CRTC 2007-48 [.htm] [.pdf]
    Telecom Public Notice CRTC 2006-4 [.htm] [.pdf]
    Fact Sheet - National Do Not Call List
    Fact Sheet - Information for telemarketers

    - 30 -

    Media Relations:
       MediaRelations, Tel: 819-997-9403, Fax: 819-997-4245

    General Inquiries:
       Tel: 819-997-0313, TDD: 819-994-0423, Fax: 819-994-0218
       Toll-free # 1-877-249-2782
       TDD - Toll-free # 1-877-909-2782
       On-line services

    Copies of today’s documents are available through our Internet site (http://www.crtc.gc.ca) or by contacting the documentation centre of any CRTC office. These documents are available in alternative format upon request.

    City

        Telephone

             TDD

             Fax

    Edmonton
    Dartmouth
    Montreal
    Ottawa-Gatineau
    Regina
    Toronto
    Vancouver
    Winnipeg

    780-495-3224
    902-426-7997
    514-283-6607
    819-997-2429
    306-780-3422
    416-952-9096
    604-666-2111
    204-983-6306

    819-994-0423
    819-994-0423
    819-994-0423
    819-994-0423
    819-994-0423
    819-994-0423
    604-666-0778
    204-983-8274

    819-994-0218
    902-426-2721
    819-994-0218
    819-994-0218
    819-994-0218
    819-994-0218
    604-666-8322
    204-983-6317

    Date Modified: 2007-07-03

       
     
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