Tealeaf provides online businesses of all sizes with unprecedented visibility into their customers' online experiences by capturing each customer’s every click, every transaction, every time. This visibility provides insights that explain why customers ultimately succeed or fail in their transactions. The Tealeaf Customer Experience Management Zone explains how you can increase conversion rates or online product adoption by identifying and eliminating errors and any other obstacles that cause customers to abandon.
Discover Customer Experience Management
Tealeaf Delivers Customer Experience Management - Two Minute Overview
Data points about customers cannot replace the qualitative layer of analysis - what did the customer actually see and do, and why? In this two-minute overview, you'll learn how Tealeaf delivers insights that explain why your customers succeed or fail in their transactions.
Watch 2 Minute Video Presentation
View Tealeaf Products in Action
Tealeaf CX Product Tour: Visibility, Insight and Answers
This Tealeaf demo explains how Tealeaf CX solutions capture every customer, every interaction, every time, transforming the way businesses are able to observe customer experience. With Tealeaf CX solutions, you can see your online customers, and understand why your customers succeed or fail in their transactions.
Explore Tealeaf's Product Demo
Customer Experience Management Guide
The Five Essentials of Customer Experience Management
Online businesses are unique in that you cannot see or interact with your customers individually. This creates serious challenges for your Ebusiness. How can you keep the customers you work so hard to attract? Download this guide from Tealeaf and get practical advice on improvements you can make today.
Read 5 Essentials of Customer Experience Management
Webcast
From Customer Service to Conversion: Leveraging Online Customer Experience for E-business Success
Tealeaf and Airlines Reporting Corporation (ARC) present a 35 minute webcast where you will learn how to establish a competency in online customer experience management to deliver a continuous feedback loop between e-business delivery teams, customers, and customer service organizations to increase website conversion.
Art.com Case Study
Art.com turned to Tealeaf for an online customer experience management solution that would provide them all the KPI reporting metrics of a web analytics product, and afford the ability to drill-down into the qualitative details of real customer sessions on their sites. Now, instead of hypothesizing about why negative trends on the sites are occurring, Art.com can leverage Tealeaf's unique replay ability - a page-by-page, browser-level recording of the actual customer experience - to quickly diagnosis and fix the problems causing failed customer experiences. With Tealeaf in place, Art.com is continually finding areas of their sites to tweak and improve with astounding business benefits.
Esurance Customer Case Study
By providing real-time visibility into what customers are doing and seeing online, Tealeaf ensures Esurance can deliver a simple, fast, and seamless insurance buying experience to grow online revenues while reducing support costs.
Priceline.com Customer Case Study
Providing a virtual marketplace for buyers to "name their own price," priceline.com executes tens of thousands of customer transactions each day. With revenue tied so closely to web application integrity, priceline.com can't afford a single glitch. Download this case study to see how priceline.com turned to Tealeaf for help.
Levenger Customer Case Study
As a leading online retailer, Levenger is open twenty-four hours a day, every day of the year. It is therefore critical that the company has a firm handle on what the customer is experiencing during any given buying or browsing session.