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ITIL Best Practices Zone

ROI Analysis Tools


Service Desk Express ROI calculator

Service Desk Express ROI calculator

Reduce costs by automating support processes. Our Service Desk ROI Calculator can estimate the potential cost savings when implementing a knowledgebase, self-service and automated help desk ticket submission process.

Estimate potential cost savings


The Total Economic Impactâ„¢ Of BMC Software Change And Configuration Management Solutions

The Total Economic Impact™ Of BMC Software Change And Configuration Management Solutions

Forrester Research reviewed the potential return on investment by examining costs, benefits, and risks that a retail customer experienced when it implemented BMC Software Change and Configuration Management solutions.

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White Papers


Can You Really Get ITIL Out of the Box?

Can You Really Get ITIL Out of the Box?

Are you ready to take on an ITIL® implementation, but still skeptical of its promise?  You don't have to be.  This paper from BMC® Software examines the methods and technology issues associated with getting ITIL up and running in your organization.

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Strategies to Maximize IT Business Value Automate and Optimize ITIL Processes

Strategies to Maximize IT Business Value Automate and Optimize ITIL Processes

To maximize the value of IT, you must optimize the IT processes based on a business-aware process. Business Service Management (BSM) is the most effective approach. Learn how organizations that have begun BSM implementations are reaping the benefits.

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ITIL and CMDB Synergy: Enhance Service Management

ITIL and CMDB Synergy: Enhance Service Management

Discover how a CMDB can help you manage your infrastructure more effectively. The combined power of a CMDB and ITIL® can help your organization achieve effective, consistent management across all IT services.

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