HELP
To find contact numbers and useful email addresses visit our Club Contact Directory or to find a specific item visit our site map.
How do I get a ticket to a match?
Join The Arsenal - our Official Membership scheme. Become a Red Level member of the Club and you will automatically go on the waiting list for the Silver Level (formerly Ticket Registration Scheme) where tickets are much more readily available. Should any match tickets remain after sales to our Silver Members, these will be offered to Red Members prior to a general sale. You will have access to an exciting new range of membership benefits, including a voucher book, the Membership Magazine, a monthly newsletter and exclusive competitions. Click here for full details.
How do I get to Arsenal?
For all information on travel to Arsenal please click here.
How do I book a stadium tour?
Emirates Stadium Tours are currently underway. There are two tour options: Standard Tours and Legends Tours. Click here for full details and to book.
Can I email the players/Manager?
Please email your message to info@arsenal.co.uk and they will forward it for you.
Will the club donate something to our charity?
Please send requests in writing to the Charity Department at info@arsenal.co.uk.
What are the opening hours of the Arsenal shops?
The Club has three shops.
1) The Armoury - The Club's flagship store located below the podium at the west side / Holloway Road side of Emirates Stadium
Monday to Friday 9.30am - 5.30pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday 10am - 4pm
The Armoury
Emirates Stadium
Hornsey Road
Tel: 0207 704 4120
2) 'All Arsenal' - This is a smaller shop and is situated at the base of the North Bridge building at the north east side of Emirates Stadium. This will open shortly and include a supporter services centre where stadium tours, membership and other Club services can be booked.
Monday - Saturday: 9am - 5pm
Sunday: 10am - 4pm
Bank Holiday 10am - 4pm
All Arsenal
Arsenal FC
Highbury House
75 Drayton Park
London N5 1BU
Tel: 0207 704 4128
3) The Arsenal World of Sport (next door to Finsbury Park station)
Monday-Saturday: 9am - 5pm
Unit 6/9
Station Place
Finsbury Park
N4 2DH
Tel: 020 7272 1000
How do I request an announcement for a forthcoming home game?
If you would like to place a message on the noticeboard in the programme, please email your message to noticeboard@arsenal.co.uk, at least three weeks in advance. If you would like to place a message on the perimeter board the minimum cost is £50 payable to Arsenal Charitable Trust, please give at least 2 week advance notice. You should contact bnicholas@arsenal.co.uk if you would like to place a message. If you would like a tannoy message read please email your message to info@arsenal.co.uk a few days before the game concerned. Your message will then be passed to the Tannoy Announcer.
Are there any job opportunities at Arsenal Football Club?
Please apply in writing together with CV to info@arsenal.co.uk.
Who do I contact for information required for a school/University project?
Request information via info@arsenal.co.uk.
How do I join an Arsenal Fan Club?
Visit the supporters club page and contact one of the affiliated clubs in your area. Or please email supportersclubs@arsenal.co.uk.
How can I get into the Academy/trials at Arsenal?
The Arsenal Academy only invites a player in for a trial once he has been recommended to us by one of our scouts. A scout will go and watch the best standard of football in his specified area and if he sees a player who he thinks is very talented he will recommend that player to us and we will invite him in for a trial.
I am having problems with my Arsenal.com login details
Please go back to the login page and press the lost password link. Enter your registered email address (i.e. the address you registered with) and answer a security question. Your login details will then be sent to you by email.
Back to top
I am having problems with my Arsenal TV Online login details
If you have forgotten your password or receive an 'Invalid Password' message, you can obtain a new password automatically. Go to the Arsenal TV Online Login page by clicking here . Select the 'Forgotten Password?' link. When prompted, enter your username for the service. Click the submit button. You will be returned to the Arsenal TV Online Login page. Your password reminder should appear in your inbox right away. If you don't see it within a few minutes, then please check whether your email may be rejecting our email as 'junk' or 'unsolicited' email, or may sort this email into a special folder you have set up. Please check for junk mail, or ask your email administrator for assistance.
I am having problems with my The Arsenal membership login details
Please click here and enter your 7 digit membership number. Your password will then be sent to you by email. If you sill have problems with membership login contact 0870 343 0870 or membership@arsenal.co.uk
I'm trying to register but I get the message 'E-mail address in use'
Please send your e-mail address you used when trying to register to website@arsenal.co.uk and we will investigate your problem.
Who do I contact if I have a query about my subscription?
Contact us on 08705 800 873 or via e-mail on arsenal@videoloungetv.com.
What is Arsenal TV Online?
Arsenal TV Online is a streaming-and-download video-and-audio on-demand service that shows highlights of all our Premiership games, PLUS exclusive audio and video news, interviews, match commentary and interactive features.
Why subscribe?
You will be able to enjoy a whole host of benefits if you subscribe to Arsenal TV Online, with access to exclusive premium content and inside information you won't find anywhere else.
How do I access Arsenal TV Online?
Arsenal TV Online can be accessed selecting the Arsenal TV Online links on the Arsenal.com homepage.
Is my Arsenal TV Online account valid on more than one computer?
Arsenal TV Online can be accessed from more than one PC, but from only one PC at a time. If users are sharing passwords, we reserve the right to cancel the subscription.
How do I subscribe to Arsenal TV Online?
You can subscribe by clicking on the Join Arsenal TV Online link on the Arsenal.com homepage. Or click here for more information about current Arsenal TV features and promotions. After that you will need to complete the registration process and pay for the service via credit card. All payments are secure.
Who will I be billed by?
Broadband Video Services - Credit Card payers only
Arsenal Broadband Limited - Direct Debit payers only
What do I do if I forget my username or password?
Your username is normally, but not always your e-mail address. If you have forgotten your password or receive an 'Invalid Password' message, you can obtain a new password automatically. Go to the Arsenal TV Online Login page by clicking here. Select the 'Forgotten Password?' link. When prompted, enter your username for the service. Click the submit button. You will be returned to the Arsenal TV Online Login page. Your password reminder should appear in your inbox right away. If you don't see it within a few minutes, then please check whether your email may be rejecting our email as 'junk' or 'unsolicited' email, or may sort this email into a special folder you have set up. Please check for junk mail, or ask your email administrator for assistance. Alternatively contact us on 08705 800 873 or via e-mail on arsenal@videoloungetv.com.
What card types do you accept?
We accept payment by Visa or MasterCard.
Can I pay other than by credit card?
You can also set up Direct Debit payments directly from your bank account - This applies to UK bank accounts only.
How can I unsubscribe from the service?
Contact our Customer Services team on 08705 800 873 or email arsenal@videoloungetv.com.
What currencies do you accept?
We accept all currencies, however payment is settled in GBP (pounds sterling). If you are purchasing from abroad, when you receive your statement the payment will have been converted from pounds into your local currency. Please note: Terms and conditions of some credit cards may prohibit purchase of products and services in some currencies. Please check with your card provider.
What is Repeat Billing?
Repeat billing means that we will automatically take the payment each period (monthly or annually) for the amount that you have elected to pay.
Is it safe and secure to use my credit card?
Yes. When you are ready to pay we transfer to a secure server and you will see a padlock appear.
How do I know payment has been made?
If your payment is successful you will receive confirmation on screen and via e-mail. Please keep your transaction code for any future reference.
When will I be able to view match video?
Premier League matches staged on Saturday, Sunday or Monday are embargoed until MONDAY morning (00:01 GMT). Midweek matches can be shown the following day. Champions League matches will also be available the day after the game. All other interviews, news and analysis etc will be available to subscribers upon publication within Arsenal TV Online.
Is the commentary Live?
Yes our commentary, and pictures from home matches, are broadcast live by our own commentators and camera folk. We are at all first team home and away matches capturing the action as it happens and all the post match player and manager's comments.
Why is the broadcast delayed?
This is not a tape delayed broadcast. The broadcast feed is live and encoded up to the web immediately for you to view. However delays can be incurred as the stream is delivered to you from our servers to your machine. All live broadcasts over the web are delayed by between 20-90 seconds for technical reasons that we (and other web broadcasters) have no real control over. The technology is improving all the time and we're sure that in the next 18 months we'll see the delay reduced, but until then this is the best service we can offer.
The length of the delay is entirely dependant on your local ISP and how they route the live stream from our servers to your machine. The delay is also added to by any local buffering (default 10 seconds) within your media player along with a host of other small delays en-route. All this is usually very helpful when downloading streams or files however for live feeds it does make the stream appear delayed. We can assure you that the broadcast is sent out live but, unlike tv, delays are incurred during the transmission.
I can only view clips in 'Full Screen' mode?
The problem you are experiencing relates to your video card driver requiring an update. Check for updates for the driver by accessing your Video Card manufacturers web site. To locate your Video Card information please use the following steps;
1. Select start
2. Then Settings
3. Then Control Panel
4. Select System
This will allow you to access the Video Card information from the Hardware Tab. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab. As a final possibility, please try turning off video rendering: In Windows Media Player, click Options on the Tools menu. On the Performance tab, click Advanced. Clear the Use video mixing renderer check boxes in the Video Acceleration and DVD Video sections. Click OK, and then click OK.
I have an Apple Mac, why can't I access?
As Microsoft Digital Rights Management (DRM) licence system is not fully supported on Mac OS, some limitations apply to MAC users, most specifically the ability to download clips is not available. This means that MAC users of this service should ensure they have sufficent bandwidth to stream the clips used.
Steps to get ATVO working in Safari on Apple Mac OS X:
1. Download and install Windows Media Components for Quicktime from: http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
2. Quit and re-launch Safari. This step is important - it won't work until you actually quit Safari, not just close the window.
3. Everything works apart from downloading clips (streaming works fine).
I am an AOL user, how do I access TV Online?
Your username will be the same as your screen name with .aol appended to it. If you have an issue with your password please click on the 'forgotten your password?' link on the Arsenal TV Online log-in page or contact us on 08705 800 873 or arsenal@videoloungetv.com.
I keep getting a blank pop-up when I select Arsenal TV Online or I see a blank or white screen only
Please ensure are using Internet Explorer and you have JavaScript enabled by following the steps below:
1. Click Start
2. Select Settings > Control Panel
3. Double click Internet Options
4. Click the 'Security' tab
5. Click 'Custom Level'
6. Under the 'scripting' heading ensure 'Active scripting' is set to 'enabled'
If this does not resolve the issue, please ensure you do not have a pop-up blocker or similar program installed as this will stop the Arsenal TV Online service from launching. You can either set the pop up to be 'allowed' by using 'hot keys' or disable the program completely. Some Internet Service Providers enable this technology automatically. Contact your Provider for further assistance.
What are the minimum system requirements?
Windows 98, Windows Media Player 6.4 or above,Internet Explorer 5.0 or above. For access to the radio services you will require Real One player.
'We are temporarily unable to create a licence for this content. Please try again later'?
In order to resolve the issue relating to the license expired message Close Internet Explorer. Delete all Temporary Internet Files and Cookies. Restart Internet Explorer and access the service. Select to play / stream the relevant clip. Please do not attempt to download the clip or access any previously downloaded footage first as this would cause the error to re-occur.
'You are now entering a secure area'?
This will only happen on the first time you subscribe and is connected with Digital Rights, we recommend that you leave and re-enter the site.
How do I view clips?
If you wish to view or download the clips from the free area then simply press either Play or Download. The average time to download a clip using a 56k modem is displayed in the Clip Info box and is based on the size of the clip. If you try to view content in one of the subscription channels you will need to become a Subscriber to the service first. Once subscribed, from a technical perspective, we recommend that to provide the best results you use the following applications: - Windows Media Player (versions 6.4 onwards).
If you do not have Windows Media Player, please download the latest version from www.microsoft.com. - Internet Explorer (5.0 onwards are recommended). If you do not have Internet Explorer, please download the latest version from www.microsoft.com. Once you have downloaded the Player and Browser, simply select Med or Hi to stream the clip direct to your PC. If you have already successfully watched a clip on site, you have the Windows Media Player installed on your machine.
I have a 56k modem - how should I access the clips?
It is essential that 56k users download their clips. To download footage, select a connection rate for your clip and then click on the download link.
How long will it take to download a clip?
Download times will vary according to the length of the clip. As a guide, please allow for at least the following time for one minute of actual footage: Video Quality Connection Med (100kbps) Hi (300kbps) ADSL / T1 / Broadband 30 seconds 90 seconds Dual ISDN 1 minute 3 minutes Single ISDN 2 minutes 6 minutes 56k Modem 3½ minutes 10 minutes 28k Modem 6 minutes 18 minutes.
Why can't I see the picture clearly?
If the video clip is buffering or stuttering you have either selected the wrong connection speed or there is congestion on the Internet. Check or "downgrade" these settings to a lower Viewing Options rate or choose a slower streaming speed (i.e. Medium) If you are accessing the video stream using a 56k modem you are strongly advised that in this case you download your clips.
Why can I only access clips from one PC?
Digital Rights Management software restricts subscriber access to a single PC to ensure that only legitimate subscribers can access the service. It is crucial that you register from the PC from which you would like to access the service on an ongoing basis. If you have recently changed PC's or upgraded your version of Windows Media Player you may need to contact the customer support team.
I get sound but no picture / I only get an image using Full Screen?
It is likely that the problem you are experiencing relates to your video card driver needing to be updated. Check for updates for the driver by accessing your Video Card manufacturers web site. To locate your Video Card information please use the following steps;
1. Select start
2. Then Settings
3. Then Control Panel
4. Select System
This will allow you to access the Video Card information from the Hardware Tab. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab. Alternatively, please try turning off video rendering: In Windows Media Player, click Options on the Tools menu. On the Performance tab, click Advanced. Clear the Use video mixing renderer check boxes in the Video Acceleration and DVD Video sections. Click OK, and then click OK.
What is Digital Rights Management?
Digital Rights Management is the system by which we comply with rights issues relevant to online distribution of Premier League footage.
News
What's in Store
Arsenal Mobile
-
Bid now for an Arsenal Opus
The lowest unique bid wins!
-
Official Text Alerts
Sent direct from the Club
-
New Wallpapers
Opus Polaroids
