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Frequently Asked Questions (FAQ)

Why is JSOnline.com asking me to provide this information?

We ask you to provide this information (age, gender, street address, ZIP code, country and E-mail address) to help us better understand our users and their online interests. It's fast and free. The sign-up process allows us to provide better content and services, as well as bring aggregate information to our advertisers and deliver ads focused on demographics.

I have previously provided this information to you. How do I log in again?

As long as cookies are enabled on your browser, you won't have to enter information twice from the same computer. For access on another computer, a current member need only enter the previously-submitted E-mail address and then click "Go." For example, if you visit JSOnline.com at work and then want to access from home, you need only fill in your E-mail address the second time. However, if you offer a different E-mail address at each location, you'll need to fill out the questions twice, once on each computer. This is necessary because the cookie we serve after the questions are answered only identifies your computer the next time you visit the site (not you personally).

How do I retrieve a forgotten password or member name?

Member Names and Passwords are not required to sign up for basic access to JSOnline.com content. (No need to remember another password!)

How do I sign up for services such as E-Mail Newsletters or Packer Insider?

Packer Insider is the leading Packer site on the Web, providing exclusive insight and analysis. You can sign up for premium access for Packer Insider here. OnWisconsin.com E-Mail Newsletters are a great way to stay in touch with news, sports, business, entertainment and other informative coverage from our sites. You can sign up for the free newsletters here.

Do you collect information from children younger than 13?

In general, we do not knowingly collect personally identifiable information from children under 13. Children under 13 should NOT submit any information about themselves, including information such as name, address or E-mail address. If, in limited circumstances, we do knowingly collect personally identifiable information from a child under the age of 13, we will do so only with verified parental consent prior to collection. In the event that we learn that we have collected any personal information from a child under the age of 13 without verification of parental consent, we will delete that information from our database as quickly as possible.

By signing up, will I receive unwanted E-mail?

Our first priority is to respect your privacy. To protect our users and their choices, you will not receive E-mail from JSOnline.com or any of its advertisers unless you specifically ask us to include you in those promotions. If you opt out, you will not receive E-mail using information collected from our sites. We do not identify you by name. Only aggregate data about our users is supplied to outside companies unless we first receive specific permission from members. All of our user protections are spelled out in our Privacy Policy.

What if I have additional questions or comments?

If you have comments about our site, please E-Mail Jason Erdahl, Journal Interactive Operations Manager. If you have technical questions, please contact Technical Support.

How can I update personal information I've provided?

To update any personal information you've provided (such as E-mail or street address), access our Information Update form. After you submit your changes, you will receive an authentication E-mail and will be required to authorize the changes.

What are "cookies" and why are they required?

JSOnline.com depends on special files called "cookies" so that our servers can provide appropriate access to our content. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer. If you have disabled cookies on your browser, you'll need to enable them in order to take advantage of JSOnline.com features. You may opt-out of accepting cookies by changing the setting on your browser. Please be aware, however, that this will disable all cookies delivered to your browser, not just those delivered by OnWisconsin.com and JSOnline.com - and if you do so, you will not be able to access most of the features on our sites.

How do I activate cookies?

Here are easy steps to follow to enable cookies in many popular Web browsers.

Internet Explorer 4.x for PC

  1. Go to the Tools menu at the top of your browser window.
  2. Click Internet Options.
  3. Within the Internet Options window, click on the Security tab.
  4. Within the Security Settings window, click the Custom Level checkbox at the bottom of the window, followed by the Settings button to the right.
  5. Scroll down the list until you find Cookies.
  6. Click Enable from Allow cookies that are stored on your computer.
  7. Click Enable from Allow per-session cookies (not stored).
  8. Click Enable for all options.
  9. To close the Security Settings window, click OK.
  10. To close the Internet Options window, click OK.

Internet Explorer 5.x for PC

  1. Go to the Tools menu at the top of your browser window.
  2. Click Internet Options.
  3. A dialog box will appear. Click on the Security tab.
  4. Click on the Internet icon. (If you are on a local area network, you must also repeat this procedure with the Local internet icon selected.)
  5. Click Custom Level.
  6. A Security Settings dialog box will appear.
  7. From the Settings list, scroll down to Cookies.
  8. Click on the Enable radio button on Allow cookes that are stored on your computer.
  9. Click on the Enable radio button on Allow per-session cookies (not stored).
  10. Click OK to close the Internet Options dialog box.
  11. At this point, you may receive a warning from Internet Explorer that you are about to make changes to your security settings. Click Yes.
  12. You are now returned to the Internet Options panel. Click Apply (if not grayed out) and then OK on the bottom of the panel.

Internet Explorer 6.0 for PC

  1. Go to the Tools menu at the top of your browser window.
  2. Click Internet Options.
  3. A dialog box will appear. Click on the Privacy tab.
  4. Use the slider on the left side of the dialog box to choose Accept All Cookies.
  5. Click OK.

Internet Explorer 5.1 for Macintosh

  1. Go to the Edit menu at the top of your browser window.
  2. Click Preferences.
  3. A dialog box will appear. Click Receiving Files on the left side to drop down additional opptions.
  4. Choose Cookies.
  5. Use the drop down menu under the heading "When receiving cookies" to choose Never ask.
  6. Click OK.

Netscape for PC (v. 4.79 and up) and Macintosh (v. 4.75 and up)

  1. Go to the Edit menu at the top of your browser window.
  2. Click Preferences.
  3. A dialog box will appear. Click Advanced on the left side.
  4. Under the Cookies heading, click Accept all cookies.
  5. Click OK.

AOL 7.0 for PC

  1. Click the Settings icon at the top of your browser window.
  2. A dialog box will appear. Click Internet Properties (WWW).
  3. Another dialog box will appear. Click on the Privacy tab.
  4. Use the slider on the left side of the dialog box to choose Accept All Cookies.
  5. Click OK.

AOL 5.0 for Macintosh

  1. Click the MY AOL icon at the top of your browser window.
  2. Click Preferences.
  3. A dialog box will appear. Click WWW on the left side.
  4. Choose Advanced Settings.
  5. Use the drop down menu under the heading "When receiving cookies" to choose Never ask.
  6. Click OK.

Safari for Macintosh OS X

  1. Go to the Safari menu at the top of your browser window.
  2. Click Preferences.
  3. A dialog box will appear. Click Security on the right side.
  4. Next to Accept Cookies, select either "Always" or "Only from sites you navigate to."
  5. Close the window.

Camino for Macintosh OS X

  1. Go to the Camino menu at the top of your browser window.
  2. Click Preferences.
  3. A dialog box will appear. Click Privacy.
  4. Check Accept Cookies.s
  5. Close the window.

How do I clear the cache?

Internet Explorer:

  1. A. Click the 'Tools' menu at the top of your browser, and select 'Internet Options.'
  2. B. Click the 'General' tab at the top of the dialogue box.
  3. C. Click 'Delete Files' under 'Temporary Internet files.'
  4. D. Select 'Delete all offline content' by checking the box.
  5. E. Click 'OK.'

Mozilla Firefox:

  1. A. Click the 'Tools' menu at the top of your browser, and select 'Options.'
  2. B. Click 'Privacy.'
  3. C. Click 'Clear' next to 'Cache.'
  4. D. Click 'OK.'

Mozilla and Netscape:

  1. A. Click the 'Edit' menu at the top of your browser, and select 'Preferences.'
  2. B. Click the '+' next to 'Advanced.'
  3. C. Select 'Cache' under 'Advanced.'
  4. D. Click 'Clear Cache.'
  5. E. Click 'OK.'

Safari:

  1. A. Open the 'Safari' menu on your browser's toolbar.
  2. B. Select 'Empty Cache.'
  3. C. Click 'Empty' in the dialogue box.


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