Telvista began operations in 1997 as a division of CompUSA, delivering technical support to retail customers and helpdesk solutions to corporate clients. In May of 1998, CompUSA made an investment in facilities, technology and expertise that resulted in new business from its vendor community – Original Equipment Manufacturers (OEMs) and software publishers.
The service organization quickly broadened its client-base to include telecommunications companies and Internet service providers. It also began to support client-based customer service and sales initiatives. Professional services and contact application solutions capabilities evolved out of the contact center operations team and were soon added to Telvista’s service offering to create a comprehensive customer care solutions value proposition.
In July 2001 CompUSA Contact Center Services became The Telvista Company (now Telvista, Inc.), owned by Technology & Internet Holding Co., jointly owned by Grupo Carso, Telmex and America Movil. In July 2002 Grupo Tecnico de Servicios (GTS), an experienced international outsourcer in Mexico and also an affiliate company of the Grupo Carso conglomerate, joined forces with and adopted the name Telvista.
The alliance gave U.S. companies the opportunity to take advantage of a near-shore alternative with strong bilingual capabilities and a deep understanding of both U.S. and Hispanic cultures. Simultaneously, Latin American companies were given access to broader contact center consulting and application solutions development capabilities.