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RETURN PRACTICE
We will accept your return or exchange of unworn, unwashed merchandise by mail. Unwashed, unworn merchandise can also be returned or exchanged at any Ann Taylor location with the exception of select merchandise explicitly noted at AnnTaylor.com/returns.*

We will credit you for returns accompanied by an original receipt made within 90 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

Returns accompanied by an original receipt made more than 90 days after the purchase will be credited for the price paid either in the form of a merchandise credit** or as a merchandise exchange.

Purchases of reduced price merchandise that have the words 'Final Sale' in the description, and/or a .44 or .88 price ending, are deemed Final Sale and may not be returned or exchanged.

We will credit you for returns without an original receipt in the form of a merchandise credit for the item's current selling price on the date of the return. Merchandise without an original receipt with a selling price on the date of the return that is deemed Final Sale may not be returned or exchanged.

*Does not include Ann Taylor LOFT or Ann Taylor Factory Stores.

**A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
Celebrations Returns
We are happy to offer complimentary returns by mail for all items from the Celebrations collection. Please note, Ann Taylor Bridal Gowns, flower girl dress, flower girl sashes and men's accessories are not returnable to stores. They are only returnable via mail.

A return label is enclosed with all Celebrations orders. Simply place the label on your package and call DHL at 1-800-247-2676 or visit www.dhl.com to a pick up, at no additional charge to you

Celebrations dresses - and all Ann Taylor dresses - are delivered with an attached Occasion Dress tag. Please do not remove this tag until you are completely satisfied with your purchase. Once the tag has been removed, the garment is no longer returnable.

Our Ann Taylor LOFT or Ann Taylor Factory store locations cannot accept returns of Ann Taylor Celebrations purchases.

Ann Taylor Collection Returns
We are happy to offer complimentary returns by mail for all items from our exclusive Ann Taylor Collection. Please note, due to the special nature of these products, they are not returnable to stores. They are only returnable via mail.

A return label is enclosed with all Ann Taylor Collection orders. Simply place the label on your package and call DHL at 1-800-247-2676 or visit www.dhl.com www.dhl.com to a pick up, at no additional charge to you.

Our Ann Taylor LOFT or Ann Taylor Factory store locations cannot accept returns of Ann Taylor Collection purchases.

Uneven exchanges
If the total value of your exchange is less than the total value of returned items, you'll receive the difference in the form of a gift certificate. Please be sure to specify the type of gift certificate you prefer on your receipt.Click here for more details on Ann Taylor Gift Certificates. If the total value of your exchange is greater than the total value of returned items, please indicate the credit card to be charged for the difference. Returning or Exchanging a Gift
If you have received a gift from the Ann Taylor Online store that you would like to return or exchange, please include or bring along the receipt so that you can be credited the proper amount. You will receive either an In-Store Paper Gift Certificate or an Online E-Gift Certificate for the amount paid by the sender - the choice is yours. If you choose to receive your credit in the form of an E-Gift Certificate, please be sure to enter your e-mail address on the returned receipt. Ann Taylor Quick Exchange Service
To save you time, we have our Ann Taylor Quick Exchange Service. If you find that an item you ordered isn't just quite right and need a replacement as soon as possible, all you need to do is call us at 1 800 DIAL ANN. We'll quickly place an exchange order, charging your preferred credit card. In addition, we'll help you make your return to our Online Store or to an Ann Taylor Store nearest you. Price Adjustments
One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 14 days from the original date of purchase. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Please note, our stores are not able to process price adjustments for online orders. To request a one-time price adjustment, please e-mail us at clientservices@anntaylor.com within the 14-day window. Should you be eligible for a price adjustment, we will gladly credit your original form of payment within 1 week of receipt of your email and send you an email reply confirmation. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear. Should you not be eligible for a price adjustment, we will reply with an email, as well. Returning or Exchanging by Mail
To expedite your return process and ensure the accuracy of any credit, please:

  • Fill out the "MERCHANDISE TO RETURN" section on your original receipt. Please help us improve our service by providing the main reason for return using the codes listed on your receipt.
  • Then fill out the "PLEASE SEND ME" section, specifying if you would like an exchange, a gift certificate, or a refund.
  • In the original box, carefully pack your item(s), including the tags, in the original condition, and include your completed receipt with the item(s). Be sure to keep a duplicate copy of this receipt for your records.
  • Place the shipping label on the outside of your box and mail it back to the address on the label.
  • Return via insured carrier for tracking purposes. We are sorry, but we cannot accept C.O.D packages.

If you do not have a return label, please return your items to:

ANN TAYLOR Online Store
605 W. Crossroads Parkway
Bolingbrook, IL 60440

If you have misplaced your receipt, please dial 1 800 DIAL ANN, and an Ann Taylor Client Associate will be happy to help you.
Need Assistance? 1 800 DIAL ANN
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