Service & Warranty
- What is Cadillac's 100,000-Mile/5-year Powertrain Warranty?
- How is my bumper to bumper warranty affected by this 100,000 mile/5 year warranty?
- Do I have to go to my selling Cadillac dealer to have warranty work performed on my vehicle?
- Can I take my Cadillac vehicle to any GM dealership for warranty repairs?
- How do I obtain an owners manual?
- How do I know if my vehicle has been included in a recall campaign?
- What is the Cadillac Owner Center at Mygmlink.com?
- Who do I contact if I have a concern with my vehicle?
- Why are Goodwrench®-trained technicians so important?
Product Questions
- What is E85 Ethanol?
- Where can I find information about Air Bags/Supplemental Inflatable Restraints on Cadillac vehicles?
- What is Electronic Stability Control (i.e. StabiliTrak) and how does it work?
- What is the difference between all-wheel drive and 4-wheel drive?
- What does StabiliTrak® do?
- What is OnStar® ?
- What is OnStar® Vehicle Diagnostics?
Purchase & Financing
- Is Cadillac offering any rebates or incentives?
- What types of Vehicle Financing are available through GMAC?
- Where can I purchase officially licensed Cadillac merchandise?
Roadside Assistance
What is Cadillac's 100,000-Mile/5-year Powertrain Warranty?
The coverage has been extended on all 2007 and newer passenger cars and light-duty trucks. The Powertrain Limited Warranty is 100,000 miles or five years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are extended to 100,000 miles or five years (whichever comes first). For more details, please visit your Cadillac dealer or click on http://www.gm.com/explore/quality/
How is my bumper to bumper warranty affected by this new 100,000 mile/ 5 year warranty?
The bumper to bumper New Vehicle Limited Warranty on new Cadillac cars and light-duty trucks remains in effect for four years or 50,000 miles (whichever comes first). See dealer for details.
Do I have to go to the Cadillac dealer where I purchased it to have warranty work performed?
No, your Cadillac can be serviced at any Cadillac dealer.
Can I take my Cadillac vehicle to any GM dealership for warranty repairs?
Repairs are covered under warranty ONLY when performed by an authorized Cadillac dealer. You should take your vehicle to a Cadillac dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.
How do I obtain an owners manual?
There are 2 ways to obtain a copy. You can register your vehicle by visiting https://www.mygmlink.com/main/US/en/cadillac/home?cmp=cadillachp to obtain a complimentary electronic copy (for most vehicles from 1995 to present). To receive a paper copy you may contact Helm, Inc and for a fee, they will send you one. Manuals are available from the late 1960's or early 1970's for most GM vehicles. You can reach Helm Publications at 1-800-551-4123
How do I know if my vehicle has been included in a recall campaign?
Should a recall on your vehicle ever occur, Cadillac will notify you by mail. You can also contact any Cadillac Dealer or visit https://www.mygmlink.com/main/US/en/cadillac/home?cmp=cadillachp
What is the Cadillac Owner Center at MyGMlink?
It is a complimentary service offered to Cadillac customers where they can access and receive:
For more details, please see https://www.mygmlink.com/main/US/en/cadillac/home?cmp=cadillachp
Who do I contact if I have a concern with my vehicle?
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Cadillac dealer please visit: http://www.cadillac.com/locatedealer/cadillac/dealersearch.jsp?navSection=dl
Why are Goodwrench®-trained technicians so important?
From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your GM vehicle. They're also tested for performance and reliability. So no matter what kind of GM vehicle you own, trust it to the Goodwrench-trained technicians at your GM dealer/retailer. You'll spend less time in the shop and more time on the road.
What is E85 Ethanol?
E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S. grown corn. E85 Ethanol flexible fuel vehicles are designed to run on E85, gasoline, or any blend of the two. For more details, including vehicles with E85 option and locating E85 fuel stations, please visit www.livegreengoyellow.com
Where can I find information about Air Bags/Supplemental Inflatable Restraints on Cadillac vehicles?
To learn about the specific items on your vehicle, please refer to Section 1 "Seats and Restraint Systems" in your Cadillac owners manual. For a more in-depth overview on air bag systems on General Motors vehicles including operation, usage, history and crash test information, please visit the safety section on GM's website at http://www.gm.com/explore/safety/during.jsp
What is Electronic Stability Control (i.e. StabiliTrak) and how does it work?
Stability control systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces; as well as in emergency lane changes or avoidance maneuvers. For more details as well as how the system works, please visit http://www.gm.com/explore/safety/before.jsp
What is the difference between all-wheel drive and 4-wheel drive?
A vehicle equipped with All-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with 4-wheel drive can transfer power from 2 wheels to all 4 wheels upon driver demand, usually by pushing a button or turning a switch. This type is also known as a 4x4.
What does StabiliTrak® do?
StabiliTrak is an electronic stability control system that's designed to help aid vehicle stability, particularly on slick surfaces or during emergency maneuvers. When this system senses that the vehicle is not responding to steering input from the driver, the system adjusts engine torque and/or brake pressure to the individual wheels, which helps the driver get the vehicle back on its intended track.
What is OnStar®?
As part of the best coverage in America, by the end of 2007, GM will offer OnStar on nearly every GM vehicle sold in the US and Canada. OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar's innovative three-button system offers:
Call 888-4-ONSTAR (888-466-7827), visit onstar.com for system limitations and details.
What is OnStar® Vehicle Diagnostics?
OnStar Vehicle Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar and GM - just one more way OnStar gives you peace of mind on the road. www.onstar.com
Is Cadillac offering any rebates or incentives?
Rebate and incentive offers vary throughout the year. Please contact your local dealer or click here for the most recent offers http://www.cadillac.com/cadillacjsp/localoffers/
What types of Vehicle Financing are available through GMAC?
Whether you want to lease or buy, your Cadillac dealership and GMAC have some smart ways to fit a Cadillac vehicle into your life and your budget. To take a look at the range of GMAC financing choices your Cadillac dealership offers to qualified customers go to http://www.gmacfs.com/us/en/personal/automotive/index.html
Where can I purchase officially licensed Cadillac merchandise?
To order a catalog or merchandise, please visit http://www.cadillaccollection.com/ or call 1-800-200-7197.
What is Roadside Assistance?
Cadillac has a Roadside Assistance program to aid owners with emergency and other services *. It is a complimentary service that comes with each new Cadillac vehicle. Services provided include: 24 hour, 7 day/week toll free 800 phone assistance
How do I contact Roadside Assistance?
If your vehicle is equipped with an active OnStar subscription, you can simply press the blue button for roadside service. If it is not equipped, please call 1-800-224-1400 to initiate Cadillac roadside assistance for your vehicle.
How long is my vehicle covered by Roadside Assistance?
Roadside Assistance coverage follows the GM 5 year/100,000 mile (whichever comes first) powertrain warranty on 2007 model year vehicles. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the owner's manual for the specific warranty on your vehicle.
Are there any costs to me for using Roadside Assistance?
There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closet Cadillac dealer; for non-warranty parts and labor; or for lost key replacement. For details and additional information, please refer to Section 7 of your owner's manual.
The coverage has been extended on all 2007 and newer passenger cars and light-duty trucks. The Powertrain Limited Warranty is 100,000 miles or five years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are extended to 100,000 miles or five years (whichever comes first). For more details, please visit your Cadillac dealer or click on http://www.gm.com/explore/quality/
How is my bumper to bumper warranty affected by this new 100,000 mile/ 5 year warranty?
The bumper to bumper New Vehicle Limited Warranty on new Cadillac cars and light-duty trucks remains in effect for four years or 50,000 miles (whichever comes first). See dealer for details.
Do I have to go to the Cadillac dealer where I purchased it to have warranty work performed?
No, your Cadillac can be serviced at any Cadillac dealer.
Can I take my Cadillac vehicle to any GM dealership for warranty repairs?
Repairs are covered under warranty ONLY when performed by an authorized Cadillac dealer. You should take your vehicle to a Cadillac dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.
How do I obtain an owners manual?
There are 2 ways to obtain a copy. You can register your vehicle by visiting https://www.mygmlink.com/main/US/en/cadillac/home?cmp=cadillachp to obtain a complimentary electronic copy (for most vehicles from 1995 to present). To receive a paper copy you may contact Helm, Inc and for a fee, they will send you one. Manuals are available from the late 1960's or early 1970's for most GM vehicles. You can reach Helm Publications at 1-800-551-4123
How do I know if my vehicle has been included in a recall campaign?
Should a recall on your vehicle ever occur, Cadillac will notify you by mail. You can also contact any Cadillac Dealer or visit https://www.mygmlink.com/main/US/en/cadillac/home?cmp=cadillachp
What is the Cadillac Owner Center at MyGMlink?
It is a complimentary service offered to Cadillac customers where they can access and receive:
- Digital owner's manual, warranty manual, & more
- Recall notices for their specific vehicle
- E-mail service reminders
- Online service & maintenance records as entered by the customer
- Exclusive privileges & offers
- Handheld companion (PDA) application
- OnStar & GM Card Earnings summaries
For more details, please see https://www.mygmlink.com/main/US/en/cadillac/home?cmp=cadillachp
Who do I contact if I have a concern with my vehicle?
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Cadillac dealer please visit: http://www.cadillac.com/locatedealer/cadillac/dealersearch.jsp?navSection=dl
Why are Goodwrench®-trained technicians so important?
From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your GM vehicle. They're also tested for performance and reliability. So no matter what kind of GM vehicle you own, trust it to the Goodwrench-trained technicians at your GM dealer/retailer. You'll spend less time in the shop and more time on the road.
What is E85 Ethanol?
E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S. grown corn. E85 Ethanol flexible fuel vehicles are designed to run on E85, gasoline, or any blend of the two. For more details, including vehicles with E85 option and locating E85 fuel stations, please visit www.livegreengoyellow.com
Where can I find information about Air Bags/Supplemental Inflatable Restraints on Cadillac vehicles?
To learn about the specific items on your vehicle, please refer to Section 1 "Seats and Restraint Systems" in your Cadillac owners manual. For a more in-depth overview on air bag systems on General Motors vehicles including operation, usage, history and crash test information, please visit the safety section on GM's website at http://www.gm.com/explore/safety/during.jsp
What is Electronic Stability Control (i.e. StabiliTrak) and how does it work?
Stability control systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces; as well as in emergency lane changes or avoidance maneuvers. For more details as well as how the system works, please visit http://www.gm.com/explore/safety/before.jsp
What is the difference between all-wheel drive and 4-wheel drive?
A vehicle equipped with All-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with 4-wheel drive can transfer power from 2 wheels to all 4 wheels upon driver demand, usually by pushing a button or turning a switch. This type is also known as a 4x4.
What does StabiliTrak® do?
StabiliTrak is an electronic stability control system that's designed to help aid vehicle stability, particularly on slick surfaces or during emergency maneuvers. When this system senses that the vehicle is not responding to steering input from the driver, the system adjusts engine torque and/or brake pressure to the individual wheels, which helps the driver get the vehicle back on its intended track.
What is OnStar®?
As part of the best coverage in America, by the end of 2007, GM will offer OnStar on nearly every GM vehicle sold in the US and Canada. OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar's innovative three-button system offers:
- 24-hour access to expertly trained, caring advisors
- A connection to emergency assistance
- Access to OnStar Hands-Free Calling in covered areas (prepaid calling charges apply)
Call 888-4-ONSTAR (888-466-7827), visit onstar.com for system limitations and details.
What is OnStar® Vehicle Diagnostics?
OnStar Vehicle Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar and GM - just one more way OnStar gives you peace of mind on the road. www.onstar.com
Is Cadillac offering any rebates or incentives?
Rebate and incentive offers vary throughout the year. Please contact your local dealer or click here for the most recent offers http://www.cadillac.com/cadillacjsp/localoffers/
What types of Vehicle Financing are available through GMAC?
Whether you want to lease or buy, your Cadillac dealership and GMAC have some smart ways to fit a Cadillac vehicle into your life and your budget. To take a look at the range of GMAC financing choices your Cadillac dealership offers to qualified customers go to http://www.gmacfs.com/us/en/personal/automotive/index.html
Where can I purchase officially licensed Cadillac merchandise?
To order a catalog or merchandise, please visit http://www.cadillaccollection.com/ or call 1-800-200-7197.
What is Roadside Assistance?
Cadillac has a Roadside Assistance program to aid owners with emergency and other services *. It is a complimentary service that comes with each new Cadillac vehicle. Services provided include: 24 hour, 7 day/week toll free 800 phone assistance
- Towing to the closest Cadillac dealer (from a legal roadway)
- Flat tire change (using vehicle's spare)
- Battery Jump start
- Vehicle unlock service (costs for a new key and the labor to create not covered)
- Trip interruption assistance
- Trip routing
- Emergency fuel delivery (up to $5 worth)
How do I contact Roadside Assistance?
If your vehicle is equipped with an active OnStar subscription, you can simply press the blue button for roadside service. If it is not equipped, please call 1-800-224-1400 to initiate Cadillac roadside assistance for your vehicle.
How long is my vehicle covered by Roadside Assistance?
Roadside Assistance coverage follows the GM 5 year/100,000 mile (whichever comes first) powertrain warranty on 2007 model year vehicles. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the owner's manual for the specific warranty on your vehicle.
Are there any costs to me for using Roadside Assistance?
There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closet Cadillac dealer; for non-warranty parts and labor; or for lost key replacement. For details and additional information, please refer to Section 7 of your owner's manual.
