Skip to main contentAccess keys helpA-Z index

watch listen BBC Sport BBC Sport
UK version International version About the versions|Low graphics|Help
RELATED BBC SITES
Last Updated: Friday, 9 November 2007, 13:35 GMT
BBC Sport Help/FAQs
If you have a problem or complaint about BBC Sport, please read these Frequently Asked Questions.

If your question is not answered here, you can email us. But we get hundreds of e-mails every day, so we can only answer those queries which are not already answered here, and we cannot guarantee a personal response.

However, if you wish to make a formal complaint, please do not use this page but instead go to www.bbc.co.uk/complaints.

GENERAL COVERAGE

How do I find out what sport you are covering?
There are quite a few ways.

This page gives details of TV (including red button and broadband) and radio coverage over the next seven days.

We also have a separate more detailed page where we list our forthcoming online/interactive schedule.

I have question about a specific sport.
Please check the specific BBC coverage pages for each sport. You can find them on that sport's index - eg bbc.co.uk/rugbyunion, and linked out of the right-hand side of all stories on that sport.

You can also sign up for our weekly newsletter in which we include all our listings.

The Livesportontv.com website is a good resource for finding sport on any channel, not just the BBC.

Other broadcasters outside the UK also show BBC programmes. Please contact them directly about their schedules.

If you are not sure of the exact date of an event - check our calendar which lists the main upcoming events.

Finally, there are the BBC's general listings pages.

Why aren't you covering such and such a sport/such and such world championships?
We only have limited resources and have to spread those resources across a great number of sports, including many minority sports which other commercial channels do not cover.

On the website, our 606 site means you can create your own reports - if you are passionate about your sport why not write your own article!

We also have a number of relationships with governing bodies to bring their headlines onto our site - for instance with Badminton England at bbc.co.uk/badminton.

Doesn't commercial sponsorship of the Sports Personality of the Year TV show breach BBC policy?
BBC policy allows the sponsorship of events - so, for instance, the BBC's Proms In The Park is currently sponsored by National Savings; and by securing sponsorship for Sports Personality Of The Year we are able to increase the ambition of the event at no extra cost to the licence-payer.

Last year the Unsung Hero Award was sponsored by Tesco's, but in that case and this year with Robinsons we should be clear that the sponsors have no editorial influence over the programme and any credits are done strictly within the BBC's guidelines.

WEBSITE/DIGITAL TEXT QUESTIONS

The live text scores are not being updated. Is there any reason for this?
All our text commentaries and scorecard pages are generated automatically using a data feed from an external company. We do follow up any delays and rectify any problems if there are any as soon as we become aware of them.

Can I use your content on my own site?
I am afraid not, because the BBC owns the copyright. Click on the copyright symbol at the bottom of every page for an explanation of our rights policy.

However, you can take a feed of our headlines onto your site via our RSS service, providing you credit us.

Could I use a picture from your website?
Unfortunately we are unable to grant permission for you to use a photo, because we are supplied by an agency called

You can find the photo you want from their website.

How do I find an older story?
We have archived everything we have published since the website launched in 2000.

Why don't local sports results appear on digitext?
Unfortunately digitext has a limited number of pages so we have to take strict editorial decisions about what to put on them. So although local sports results appear on Ceefax, they do not have a home on digitext.

WEBSITE AUDIO & VIDEO

What's the best way of hearing audio and viewing video?
Download RealPlayer version 9 or above from RealNetworks or Microsoft Windows Media Player version 9 or above to get multimedia capability.

Why do you only stream at 256kbs and not a higher quality?
We're sorry if you don't feel the picture quality of our streams and on-demand video is high quality enough. We have to take several things into consideration and we stream at 256kbs as this is the optimum quality we are able to offer to the maximum number of people. The higher the quality, the fewer the people who would be able to access the video.

For more info on how to use audio and video go to our troubleshooting pages.

If you have a more general query about broadband, please go to. www.bbc.co.uk/feedback/broadband_faq.shtml

Why can't I access sports streams on the website when abroad?
Worldwide internet rights to sporting events are almost never available. Sports rights are sold country-by-country, and if the BBC streamed live action globally then it would be a direct competitor for the company who'd bought the internet rights in other countries.

Very occasionally - we are able to secure global rights; but that will be the exception rather than the rule.

We also have to prioritise in favour of UK licence-payers. Unfortunately it is not possible to serve only British people abroad, as the BBC would have to pay a fortune to secure rights for mass populations in each individual territory - you cannot justify that to UK-based licence payers.

Please check our sport-by-sport coverage pages to find out what events we have the rights to broadcast on our TV & radio pages.

Why isn't Match Of The Day or Football Focus available on demand on the website?
You can watch Match of the Day and Football Focus live on the website, but unfortunately we do not have the rights to show football highlights on the web or the red button outside of those programmes.

If you have further questions about football coverage check our Match of the Day FAQs.

What is the BBC Sport Player?
The BBC Sport Player is where you can watch and listen to our best video and audio, along with links to further related and recommended content.

Can I download your Sport Academy videos for use in my school/project?
Unfortunately our Sport Academy videos are only available in streaming format on the web, and we are not able to make them available for download or sale.

However, we are looking into the possibility of making them downloadable in the future. Some of them are already available to watch on your mobile if you sign up to our WAP service.

OTHER TECHNICAL QUESTIONS

Which browser should I be using to get the most from your site?
The website is optimised for versions 4 and above of Netscape and Internet Explorer. If your browser cannot display tables or Java, then we would advise you to use the Low Graphics version.

How do I know if I am viewing the most up-to-date material on your site?/Sometimes I get an old page when I visit your website.
Click the refresh or reload button on your browser every time you visit. Try hitting F5 on your keyboard or clearing your internet cache if old pages appear.

I am trying to watch one of your animations in Flash but the screen is blank?
It may be that you do not have the Flash player installed. Please check our Flash help pages

I've signed up to your newsletter but I am not receiving e-mails. Please check our e-mail news help pages

I am visually-impared - how can I make your site easier to use?
The BBC works hard to make sure that its websites are as accessible as possible.

MOBILE

Can I get BBC Sport on my mobile?
The BBC Sport website is available on mobile phones, palmtop computers and other wireless handheld devices.

TV

How does the voting work for Sports Personality of the Year?
The shortlist of 10 contenders for the 2007 BBC Sports Personality of the Year will be announced on the One Show on BBC One from 1900 GMT on Friday 30 November.

It will be drawn up having canvassed the nominations of sporting pundits from more than 40 magazines and newspapers, plus a special panel of 12 experts.

We appreciate your interest and hope you cast your vote by phone for one of the 10 contenders on the night of the show - Sunday 9 December, BBC One, 1900-2100 GMT.

See our Sports Personality countdown on the editors' blog for more details.

Further information on the show can be obtained from the BBC Sport website.

How can I find out the name of a song I've heard on BBC Sport?
See our music details page for updated answers to your music queries.

Where can I download the Match of the Day theme tune?
Unfortunately the BBC does not actually own the rights to the MOTD theme tune and therefore for copyright reasons we are unable to put it on the web.

Why isn't Match Of The Day or Football Focus available on demand on the website or the red button?
Unfortunately, we do not have the rights to show football highlights on the web. And we only have rights to transmit in specific slots ie. on Saturday evening, early Sunday morning for the repeat and MOTD2 on Sunday evening.

If you have further questions about football coverage check our Match of the Day FAQs.

Or the entries on our sport editors blog.

Why don't you advertise which interactive channel you will be showing a sport?

Unfortunately we are prevented from publicising which streams of 301 and 302 we are broadcasting our outputs for two reasons. Firstly, because the streams are not officially considered 'channels'. They are interactive video streams that are used to deliver interactive and enhanced content in line with the schedule.

Secondly, because of the complexities of delivering interactive services across all genres and the desire to achieve optimum efficiency from the streams, the scheduling of content can be quite unpredictable and change at short notice. They are not managed in the same way as a channel.

How do I contact the Question of Sport team?
Send your questions to:

A Question of Sport
BBC Television
New Broadcasting House
Oxford Road
Manchester
M60 1SJ

Or contact the show via this page

Can you send me a copy of a programme?
Unfortunately we are unable to make copies for viewers who were in the crowd, in shot, or for viewers who simply missed the programme.

We can only make copies where you made a significant contribution, such as mascots leading out teams. If that's the case then please contact the BBC's Contributor Access service:
email: contributor.access@bbc.co.uk
telephone: 0870 333 8998

How do I get in touch with an individual in BBC Sport?
We cannot provide contact information for celebrities or members of production teams. We do pass on messages, but we cannot guarantee a response.

How do I get Gary Lineker's autograph?
If you want a signed photograph of any BBC Sport presenter or pundit, please send a self-addressed envelope to:
BBC Sport: autograph request
Room 5070 (football unit)
Television Centre
Wood Lane
London
W12 7RJ

Can you answer questions about other programmes?
Unfortunately we cannot answer questions and answers about other programmes. Please contact the programmes directly.

RADIO

Will Challenge Lawro be returning for the 2007/08 season?

We won't be able to have our Challenge Lawro competition this season, because, as you'll be aware, the BBC has suspended all competitions in light of some editorial mistakes made. However, it doesn't stop Lawro running through the weekend's fixtures every week on Friday afternoons at 1715.

I heard a programme on BBC radio - can I hear it again?
Many of our programmes are available on our "listen again" service via our raio player. Please check the individual station's listings via the BBC Radio homepage.

If you have a question about Radio Five Live please go to their website.

JOBS/BBC INFO

How do I get a job in BBC Sport?
When opportunities within Sport do arise they are advertised on our Jobs website You can also view page 696 of Ceefax, Monday's Guardian and specialist journals.

The ads themselves will give you a good idea of the kind of skills, qualifications and experience required and how to apply. It is worth keeping a regular eye on the website as this has up-to-date details of vacancies, training schemes and all other relevant information.

BBC Sport is able to offer a broad range of short, unpaid work experience placements. This gives you an opportunity to find out more about the variety of jobs within the department, talk to professionals, and explore where your own future might lie.

You must be over 18.

Details of what placements are available and how to apply can be found at bbc.co.uk/workexperience

I am working on a project and would like some information from the BBC.
Have a look at bbc.co.uk/pressoffice.

There are also the general BBC information pages at bbc.co.uk/info.

The BBC's editorial guidelines are published here.

What information does the BBC have about me?
Please read the BBC's privacy and cookies policy at bbc.co.uk/privacy.


I have a query which isn't covered here.
Please contact us through our feedback page. But we can only answer queries not already answered on all these pages.


SEE ALSO
Help: News Sources
19 Mar 03 |  Sport Homepage
Help: Copyright Notice
23 Feb 05 |  Sport Homepage


BBC PRODUCTS AND SERVICES
Daily and weekly e-mails | Mobiles | Desktop Tools | News Feeds | Interactive Television | Downloads
Sport Homepage | Football | Cricket | Rugby Union | Rugby League | Tennis | Golf | Motorsport | Boxing | Athletics | Snooker | Horse Racing | Cycling | Disability sport | Olympics 2012 | Sport Relief | Other sport...

Help | Privacy & Cookies Policy | News sources | About the BBC | Contact us | Advertise with us