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Frequently Asked QuestionsWhich distributions do you offer? I'm a Linux n00b, will I survive? Can I run an irc server on my Linode? Do I need a domain name for my Linode? Do you provide Console access? What if I go over my monthly network data transfer? How do I get my fair share of CPU? How many Linodes share a host? What can I do with multiple Linodes? What forms of payment do you accept? Can I purchase additional IPs? Do you sell Plesk or Cpanel licenses? Do you offer backups?No. Backups are your responsibility. You are protected against a hard drive failure on the host, as we utilize hardware RAID 1 mirroring across two drives. However, this is not a substitute for proper backups. If you have enough unallocated disk space on your account you can duplicate your disk images in the Linode Manager. It's also simple to clone images between multiple Linodes using the Linode Manager. Which distributions do you offer?
You can also roll your own distribution and upload it. What can I do with my Linode?It's probably easier to tell you what you can not do: Nothing illegal and nothing that interferes with other customers and services. Our Terms of Service document is located here: Terms of Service Can I upgrade my Linode?Yes. You can upgrade from one plan to another by submitting a support ticket. All your data, config profiles, and IP addresses move with you to the new server. Without upgrading plans, you can still add "Extras" to your Linode. Extras are added instantly (some require reboots). Removing resources pro-rates the balance of the month back to your account so you only pay for the time you've used them. for what you use. I'm a Linux n00b, will I survive?If you're looking to learn, there is no better environment. Experiment with the different Linux flavors, redeploy from scratch in a matter of minutes. Our community is a great place to get a helping hand. Also, the LPM makes it easy to deploy a fresh installation, so experimentation is encouraged. What is your SLA?We're not going to lie to you: server maintenance, upgrades, hardware and network issues, all effect a Linode in the same ways as any other provider. What we can boast about is our commitment to resolving these issues in the quickest fashion possible. Most customers will tell you the last time they rebooted was to take advantage of a plan upgrade. 99.9% or your lost time is refunded back to your account. Do you host DNS?Yes, the Linode DNS Manager is free for all members. You are more than welcome to run your own DNS servers or outsource this service to another provider. Can I run an irc server on my Linode?Yes. Our Atlanta facility does filter the common ports used by IRC, but you're free to use alternate ports. The other datacenters do not filter IRC. Do I need a domain name for my Linode?No, not at all. We have set up default DNS entries for all our IPs. Of course, you're able to point domains to your Linode's IP as well. Do you provide Console access?Yes - via LISH (the Linode Shell). Lish provides out of band access to your Linode and is especially helpful if you locked yourself out or botched network settings. What if I go over my monthly network data transfer?Bandwidth limits are soft caps. If you drastically exceed your limit, we'll open a support ticket to let you know. If you believe you will have overages consistantly, you can purchase additional bandwidth or upgrade to the next plan level. How do I get my fair share of CPU?We limit the number of Linodes placed on each host machine. We also only place one plan type on each host. In the worst case scenario, your splitting CPU time evenly with your fellow Linoders, but are still able to use the full potential of the host if others are idle. How many Linodes share a host?We group Linodes of the same plan together onto the hosts. A Linode 360 host has no more than 40 Linodes on it. A Linode 540 host has no more than 30. Linode 720 host: 20 Linodes; Linode 1080 host: 15; Linode 1440 host: 10. What can I do with multiple Linodes?Redundancy or load-balancing. distinct production and development environments. Linodes are almost always deployed on separate servers, if not we can migrate. What forms of payment do you accept?We accept Visa, Mastercard, and American Express. We have month-to-month and annual contracts available. Can I purchase additional IPs?Yes. All new accounts come with one IP and are permitted to add an additional IP via the Linode Manager. If you need more than two IPs, you can open a support ticket and provide proper justification (we abide by ARIN's regulations). Additional IPs are $1.00 per month. How do I close my account?You can cancel your account at any time by logging into the Member's area, and clicking on the "My Account" subtab. From there, there's a cancel account link. If canceling within the first seven days, be sure to ask for a credit on the cancellation form. How can I contact support?You can contact us at any time via our support ticket system. If we're not close by, we're paged and will address emergencies immediately. Who wrote the Linode Manager?The Linode Manager is custom software, written in house, and is not for sale (although others have tried to mimic it). Do you sell Plesk or CPanel licenses?No, but you can obtain and install control panels on your Linode. How am I billed?We currently offer monthly and annual billing cycles. If you are interested in pre-paying, open a support ticket and we can accommodate you. When you first sign up, your first invoice is pro-rated until the end of the month. After that, your subscription is automatically renewed on the first of each month (for annual accounts, on the anniversary of your first full month). |
