BBC iPlayer help
Frequently asked questions
- What subtitle options are available and how do I turn them on?
- Why do I need to use Internet Explorer or Firefox for the Download Manager?
- How do I delete my Parental Guidance cookies?
- What is peer-to-peer?
- What is BBC iPlayer Reporting Participation?
- What are the terms and conditions for BBC iPlayer?
- Why isn’t the Click to Play (streaming) version available?
- How do I manage peer-to-peer file sharing options?
- I'm in the United Kingdom but told that I'm not. Why?
- How do I enable JavaScript?
- What is a download?
- Can I use BBC iPlayer outside the UK?
Further help and FAQs are available either by entering a search or clicking on the links.
Each answer has a link to contact our help team if you require further assistance, or you can go to the messageboard to discuss BBC iPlayer.
Help topics
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About BBC iPlayer
With BBC iPlayer you can catch up with the programmes from the past seven days you've missed or want to watch again free of charge by playing them direct or downloading them to your computer.
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Getting started
Find out more on installing the Download Manager, using Click to Play (streaming), and other basics of BBC iPlayer.
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Finding programmes
There are several ways you can find BBC iPlayer programmes, and you can also find out about the type of programmes we offer.
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Downloading programmes
Information on downloading programmes with the BBC iPlayer Download Manager, including how to install it and guides for any difficulties you may encounter.
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Streaming programmes
Streaming is the way you can simply click to play and watch a programme as soon as it is available on the BBC iPlayer website.
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Playing programmes
There are several ways you can view BBC iPlayer programmes, find out more on the ways to do so and what advice there is for any difficulties.
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Accessibility
The BBC is committed to making its broadcast and online services as accessible as possible and this includes people with visual, hearing, cognitive or motor impairments, find out more this here.