Terms And Conditions
Promotions And Offers
All generic promotions (promotions which include more than one title) clearly state how long the offer applies. This information can be found in the general information about the promotion on our news pages (see here)
Canongate Books Ltd reserves the right to amend or withdraw any promotion or offer at any time without prior notice. All promotions and offers are only available while stocks last.
Availability And Prices
We list availability information for books sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable and you will be refunded.
Dispatch Pledge
Canongate.net can send packages to just about any address in the world. Our postage rates are calculated according to the weight of the books you order, and not by the fixed rates that some other sites use (which can cost you more).
We send orders to UK destinations via First or Second Class Royal Mail, larger packages via Securicor, and international orders via either air or surface mail. You choose the postage rate at our online checkout.
Dispatch Information
We promise to process and ship all orders within 48 hours of receipt (so long as the books ordered are in print).
Approximate delivery times are as follows:
UK First class: 3-5 days
UK Second Class: 4-7 days
UK Securicor: 3-5 days
Western Europe Airmail: 7-12 days
Western Europe Surface Mail: 9-16 days
Rest of World Airmail: 9-16 days
Rest of World Surface Mail: 12 weeks
Who To Contact
To save time, all books are dispatched directly from our warehouse,
Littlehampton Book Services (LBS).
For the delivery status of your order please contact LBS on +44 (0)1903 828503 or send an email in reply to your order confirmation.
To contact Canongate Books' Edinburgh office call +44 (0)131 557 5111.
Glitches
If your order has not arrived within a week of the timescale outlined above, we want to know about it. Please send an email in reply to your order confirmation or contact Canongate Books on the phone number above. We will do everything we can to trace the books and force their swift arrival.
Customs Information
Any customs or import duties are levied once the package reaches your country. If levied, additional charges for customs clearance must be paid by you.
Customs policies vary widely from country to country and you may want to contact your local customs office for further information.
Returns Policy
We're confident that you will love the way our books look and read, and will do our best to make sure that what you ordered is exactly what you get.
If for some reason you receive a different book to the one you ordered, we're more than happy to offer you a full refund, or to change it for a book of the same online value.
The book must be in its original condition and returend within 7 days of receiving delivery.
To make a return, please package up the item carefully, giving the reason for the return, the order reference (which is on the email sent from the canongate.co.uk) and wrap the package securely.
Then simply send the package to:
Littlehampton Book Services,
Faraday Close,
Durrington,
Worthing,
West Sussex,
BN13 3RB
UK
Cancellation Rights
You have the right to cancel the contract for the online purchase of any goods within 7 days of delivery.
To cancel a contract, write to Littlehampton Book Services at the address above within seven days of receipt. Please quote the transaction number and date from the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us within 30 days. We recommend that you use a recorded delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless they were delivered to you in error or the goods are faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. Once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within 30 days.
This will not affect your statutory rights in any way.
Complaints
We promise to treat complaints in a fair, confidential, effective and speedy manner. We acknowledge all complaints within 5 working days and will keep you informed about of their progress. To help us provide a better service, please be as specific as possible about your complaint.
Click here or telephone +44 (0)131 557 5111.
Governing Laws
These conditions are governed by and construed in accordance with the laws of the UK. You agree, as we do, to submit to the non-exclusive jurisdiction of the UK courts
Contract
When you place an order to purchase a product from canongate.net, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents a confirmed contract with us.