Customer Care

To check on an order, please log in to the Phantom Store

Save $30.00 (USD) On First Arrivals Of The Phantom® Lapboard. You can save $30 by ordering a Phantom Lapboard before shipping begins this November. Use coupon code GOPHANTOM at checkout!

Credit card payments will not be charged until the Phantom Lapboard ships to you. This offer will end on or before September 30, 2006. You will be given an opportunity to enter coupon codes in the checkout process.

Note: UPS GROUND EXCLUDES APO/FPO Addresses, PUERTO RICO, ALASKA or HAWAII. UPS does not ship to P.O. Boxes. Orders will be CANCELED if appropriate shipping is not entered.

All funds are in US dollars.

PLEASE CHECK & VERIFY YOUR ORDER CAREFULLY BEFORE YOU CLICK the 'CHECKOUT' button. Changes and cancellations may occur up until the point your order is processed for shipping. Unfortunately, once your order ships, changes or cancellations CAN NOT be. Your order will be shipped and billed exactly as seen.

This Service is provided to individuals who are at least 18 years old or minors who have parental permission to open and maintain an account. BY CLICKING THE "CHECKOUT" BUTTON AND COMPLETING THE ORDER PROCESS, YOU ARE STATING THAT YOU ARE ELIGIBLE FOR AN ACCOUNT AND THAT YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS. The Service is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.

Orders placed at store.phantom.com ship within USA ONLY.

TERMS & CONDITIONS
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The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order reserves the right to make changes to this site and these terms and conditions at any time.

COPYRIGHT AND TRADEMARK NOTICE
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This site is owned and operated by Phantom Entertainment, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Phantom Entertainment, Inc., Copyright © 2006, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Phantom Entertainment, Inc. or their respective content providers. All software used on the site is the sole property of Phantom Entertainment, Inc. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Phantom Entertainment’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PRODUCT RETURN POLICY
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A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) must be obtained from Phantom Entertainment’s Customer Care Team Member and is required for ALL returns.

Upon receiving a request, a Customer Care Team Member will issue an RMA# and return instructions. Merchandise MUST be returned within seven (7) business days of the issuance of the RMA#. RMA’s will expire on the 16th business day after issuance and are non-renewable. An RMA will only be issued once per product.

All RMA’s received after the expiry date are void and non-renewable. A tracking number will be requested as proof that product was shipped prior to expiry date of the RMA. Product Refunds and Replacements will NOT be granted if shipped after the Expiry Date.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. FAILURE TO FOLLOW PHANTOM ENTERTAINMENT’S RETURNS POLICY MAY RESULT IN DELAYS IN PROCESSING YOUR REFUND OR REPLACEMENT.

Return for Refund

A request for an RMA# for a RETURN FOR REFUND MUST be submitted online at http://www.phantom.net/content/contactUs. Please fill out the web form with all of the required information stated below. Please indicate "RMA REQUEST" in the department selection. RMA#’s can not be issued via telephone.

1) Web Order Number(s)

2) Specify ALL product(s) to be Returned for Refund

3) Reason for requesting a Return for Refund

Return shipping charges are the sole responsibility of the customer.

You may return items purchased through Phantom Entertainment’s Webstore, within thirty (30) days of shipment, for a full refund excluding shipping and handling costs.

Phantom Entertainment is responsible for return shipping costs only if the return is a result of a shipping error.

We cannot accept returns of items such as:

• Any items that are returned more than 30 days after delivery

• Any items that are not in their original condition with all warranties, user guides, CDs, terms and conditions, keyset overlays (if applicable)

• Any items that are damaged

• Any items that are missing parts


Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale. Every effort will be made to process your claim quickly. Please allow 14 – 21 business days from the date of return for the credit to appear on your statement.

Return for Product Replacement

To request a RETURN FOR PRODUCT REPLACEMENT a support request MUST be received and evaluated by a Customer Care Team Member to determine if the product is defective. If Phantom Entertainment’s Customer Care Team Member identifies product as defective they will issue an RMA#. Once the defective product has been received by Phantom Entertainment a replacement item/s will be shipped. RMA#’s can not be issued via telephone.

Phantom Entertainment is responsible for return shipping charges for all defective products.

We cannot replace items that have exceeded the Phantom Entertainment’s product warranty period.