Memory Stick Duo™
Troubleshooting a Memory Stick Duo™
If the Memory Stick Duo™ cannot be inserted: Back to top
- Make sure you are inserting the Memory Stick Duo™
properly, in the direction of the arrow, with the writing facing away from
you. Try removing it and reinserting.
- Visually check to make sure the Memory Stick Duo™
is not damaged.
If the PSP® system does not recognize the Memory Stick Duo™: Back to top
- Make sure you are using an officially licensed Memory Stick
Duo™. The quality of unlicensed memory sticks
cannot be guaranteed.
- If the Memory Stick Duo™ was formatted by a
computer, the PSP® might not recognize it. After copying important
data to your computer, reformat the Memory Stick Duo™
using a PSP®. For more information, see
Fomatting a Memory Stick Duo™.
- Make sure the Memory Stick Duo™ is properly
inserted, in the direction of the arrow, with the writing facing away
from you. Try removing it and reinserting.
- Make sure the Memory Stick Duo™ connector is
clean. If not, the data might not load properly. Wipe the connector
with a cotton swab.
- Make sure the Memory Stick Duo™ is compatible
with the PSP®.
If the PSP® can't save or load data to a Memory Stick Duo™: Back to top
- The Memory Stick Duo™ content might be
saved in the incorrect folder.
- All content must be saved to the folder specified for that
content. For example, music files must be saved to the MUSIC
folder and video files must be saved to the VIDEO folder.
- Files saved anywhere other than their specific folders are not
recognized or accessible on the PSP®. For more information,
see About Memory Stick
Duo™ Folder Structure.
- Make sure there is enough free space on the Memory Stick
Duo™ to save data. For more information, see
System Check.
- If possible, test the Memory Stick Duo™ on
another PSP®:
- If the Memory Stick Duo™ still does
not function properly, it might need to be replaced.
- If the Memory Stick Duo™ does
function properly, the PSP® might need repairs. See
How to
Obtain Service.
If you have trouble transferring music, photo, or video files to your PSP®: Back to top
You may need to format your Memory Stick Duo™. For
more information, see Formatting a Memory Stick
Duo™.
Note: For more information, visit Fun with the PSP.