ur Billing department provides assistance with account and billing issues you may have with your World of Warcraft account.
Our phone-support opening hours are:
10:30 am to 08:00 pm (Paris time), on Monday and Tuesday.
11:30 am to 08:00 pm (Paris time), on Wednesday.
10:30 am to 08:00 pm (Paris time), on Thursday.
10:30 am to 07:00 pm (Paris time), on Friday.
Phone support is provided in English, French, Spanish, and German. As we have many nationalities in Blizzard Europe, we may be able to answer your queries in other languages but this service cannot be guaranteed. You can also contact our Customer Support Team through our Webform or use our FAQ section.
The Billing department cannot help with technical problems, account suspensions or in-game issues. For technical problems you should contact our Technical department. If your account has been suspended or banned you should contact our Account Administration department. In-game problems are handled by our Game Masters who can be reached by submitting a ticket in-game.