Useful Phone Numbers
MTA Headquarters: 212-878-7000 |
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Travel Information Center (also for MTA Bus) Daily, 6 AM – 10 PM |
718-330-1234 |
Travel information for non-English-Speaking People (also for MTA Bus) Daily, 6 AM – 10 PM |
718-330-4847 |
Travel Information for People with Disabilities Daily, 6 AM – 10 PM |
718-596-8585 (TTY) 718-596-8273 |
Lost and Found M, T, F, 8 AM – 4:00 PM W, Th, 11 AM – 7:00 PM |
212-712-4500/4501 |
Main Offices | 718-330-3000 |
Customer Service, Map Requests M – F, 9 AM – 5 PM Map orders (25 or more copies) |
718-330-3322 (TTY) 718-596-8273 646-252-6862 (fax) 646-252-6857 |
Bus Customer Relations Center All times |
888-692-8287 (fax) 718-927-7498 |
Paratransit Services TTY Reservations Comments, Complaints TTY Comments, Complaints |
718-393-4257 718-330-3322 718-596-8273 |
ADA Compliance M – F, 9 AM – 5 PM |
646-252-3053 (TTY) 646-252-3050 |
Elevator/Escalator Hotline To report a non-working escalator or elevator |
800-734-6772 800-734-6772 |
Employee Safety Line | 718-858-7272 |
Employment Center | 347-643-8237 |
NYPD Transit Bureau All hours |
718-243-3441 |
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MetroCard Customer Service M – F, 7 AM – 11 PM Sa – Su, 9 AM – 5 PM |
212-638-7622 |
Reduced Fare MetroCard M – F, 9 AM – 5 PM |
718-243-4999 (TTY) 718-596-8273 |
EasyPay All times |
1-800-861-9614 |
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MTA Bus | 718-445-3100 |
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Travel information (24-hour fare and schedule information) |
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New York City |
718-217-LIRR (718-217-5477) |
Nassau County |
516-822-LIRR (516-822-5477) |
Suffolk County |
631-231-LIRR (631-231-5477) |
Travel Information for People with Impaired Hearing | 718-558-3022 |
Group Travel and Tours M – F, 8 AM – 4 PM |
718-558-7498 |
Hamptons Reserve Service |
718-558-8070 |
Main offices M – F, 9 AM – 5 PM |
718-558-7400 |
Public affairs M – F, 9 AM – 5 PM |
718-558-8228 |
Lost and found M – F, 7:20 AM – 7:20 PM |
212-643-5228 |
Mail&Ride |
800-649-NYNY (800-649-6969) |
Ticket Refunds Weekdays 8AM – 4PM |
718-558-3488 |
Ticket Vending Machine Assistance Weekdays, 7:30 AM – 3:30 PM |
877-LIRR-TSM (877-547-7876) |
MTA Police All times |
(Qns, Bkyn) 718-558-3300 (L.I.) 516-733-3900 |
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Travel Information M – F, 7 AM – 5 PM |
516-228-4000 (TTY) 516-228-4002 |
Main Offices M – F, 9 AM – 5 PM |
516-542-0100 |
Customer Service (concerns, comments) M – F, 7 AM – 5 PM |
516-228-4000 |
Lost and Found M – F, 7 AM – 5 PM |
516-228-4000 |
Reduced-Fare MetroCard M – F, 9 AM – 5 PM |
718-243-4999 (TTY) 718-596-8273 |
Employment All times |
888-363-8285 |
Able-Ride Reservations Daily, 8:30 AM–5:00PM |
516-228-4000 (TTY) 516-228-4002 |
Leisure/Senior Passes | 516-572-0348 |
Huntington-HART All times |
631-427-8287 |
Nassau County Police All times |
516-573-7000 |
Correspondence
Customer Services |
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Travel Information (24-hour fare and schedule information) | |
From New York City | 212-532-4900 |
From other areas |
800-METRO-INFO (800-638-7646) |
TTY information line | 800-724-3322 |
Main Offices M – F, 9 AM – 5 PM |
212-340-3000 |
Customer Service M – F, 8:30 AM – 5 PM |
212-672-1290 |
Mail&Ride M – F, 8:30 AM – 5 PM |
800-METRO-INFO (800-638-7646) (NYC) 212-532-4900 |
Group Sales M – F, 8:30 AM – 5 PM |
212-499-4398 |
Lost and Found M – F, 7 AM – 6 PM Sa, 9 AM – 5 PM |
212-340-2555 |
MTA Police All times |
212-878-1001 |
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Travel Information 24-hour fare and travel information) |
212-360-3000 |
E-ZPass Service Center All times |
800-333-TOLL (800-333-8655) |
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Staten Island Railway |
718-966-SIRT (718-966-7478) |
Travel Information 6 AM – 9 PM |
718-979-0600 718-330-1234 (TTY) 718-596-8273 |
Customers with Disabilities Daily, 6 AM – 11 PM |
718-596-8585 (TTY) 718-596-8273 |
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Other Transportation Services
Rail, Bus, and Airport Services
Airport Information |
800-AIR-RIDE
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AirTrain/JFK |
877-JFKAirTrain
(877-535-2478) |
AirTrain/Newark |
888-EWR-INFO
(888-397-4636) |
Amtrak |
800-USA-RAIL
(800-872-7245) |
George Washington Bridge Bus Terminal |
212-564-1114
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New Jersey Transit |
800-772-2222
(TTY) 800-772-2287 |
New York Airport Service |
718-875-8200
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New York Airport Services (JFK, LGA) |
718-706-9658
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Newark Airport Express |
877-863-9275
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Olympia Trails |
212-964-6233
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PATH (Port Authority Trans-Hudson) |
800-234-7284
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Port Authority Bus Information |
212-564-8484
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Shoreline East |
203-777-RIDE |
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Suburban Bus Services
New York State | |
Bee Line Bus – Westchester |
914-813-7777
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HART – Huntington Township Rapid Transit |
631-HART-BUS
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(631-427-8287)
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LOOP Bus – Dutchess County |
914-485-4690
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Long Beach Buses |
516-431-4445
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PART – Putnam Area Rapid Tranist |
914-878-RIDE
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914-878-7433
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Pougkeepsie Transit System |
845-451-4118
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Transport of Rockland |
845-364-3333
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Connecticut | |
CT Transit |
860-522-8101
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GBTA Bus – Bridgeport |
203-333-3031
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Housatonic Area Regional Transit – Danbury |
203-748-2034
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Valley Transit District – Derby/Ansonia/Seymour |
203-735-6824
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Ferries
Staten Island Ferry |
(NYC) 311
(Outside NYC) 718-815-2628 |
NY Waterway Ferry Service Service between Manhattan and New Jersey, between Haverstraw and Ossining; and between Manhattan and Shea Stadium and Yankee Stadium. |
800-53-FERRY
(800-533-3779) |
New York Water Taxi Service along the East River and between Manhattan and Brooklyn, Queens, or Jersey City |
212-742-1969
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Seastreak Service between Manhattan and New Jersey and between New Jersey and Shea Stadium and Yankee Stadium |
800-BOAT RIDE
(800-262-8743) |
Bridgeport-Port Jefferson Ferry |
631-473-0286
203-335-2040 |
Cross Sound Ferry Service between Orient Point and New London |
631-323-2525
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Fire Island Ferries Patchogue Sayville Bay Shore |
631-589-0810
631-665-3600 |
Liberty Water Taxi Service between Manhattan and Liberty State Park and Jersey City |
201-985-8000
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Circle Line Service between Manhattan and the Statue of Liberty and Ellis Island; sightseeing trips around Manhattan |
(Sightseeing) 212-563-3200
(Statue of Liberty) 212-269-5755 |
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Other numbers
NYC Commuter Link | 718-886-1343 |
Long Island Car Pool/Shared Ride |
877-4-COMMUTE 877-426-6883 |
Pre-Tax Transit Benefit Programs | 202-393-3497 |
Westchester County SMART COMMUTE Program | 914-995-4444 |
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