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Before contacting us, please check the list to see if we've already answered your questions.
General Questions
- How do I contact the ABC Television Network?
- How do I contact my local ABC Affiliate station?
- How do I obtain tickets to a taping of an ABC show?
- Who should I contact with questions regarding ABC News and ABC Sports programming?
- Who do I contact regarding employment opportunities at ABC?
- Does ABC have internships for college students?
- Where do I send fan letters to my favorite ABC stars?
- Can I get autographed photos of ABC stars?
- Where can I buy ABC merchandise?
- How can I get information about auditions and casting for ABC soaps?
- How can I get a tape of current ABC TV Network comedy, soap opera, reality and drama programming?
- How does ABC determine which commercials to air?
- Where can I find information on the ratings system for ABC programming?
- Where can I find information on the V-Chip?
- Why was my ABC programming preempted and when will it re-air?
- Where can I find information on where my favorite program/episode will be reshown?
- Why was my favorite ABC show cancelled?
- Why did ABC change the time/day that my favorite program airs?
- Where can I find out what ABC shows are available in High Definition Television?
- Which ABC shows are closed captioned?
- What ABC programming is available in Spanish?
- What measures does ABC take regarding violence on television?
- What are ABC's guidelines for unsolicited submissions of story ideas or concepts?
- Where can I find information about ABC's public service efforts?
ABC Message Boards
- What are ABC's Message Board Rules and Guidelines?
- Why do the boards look different?
- Where are my old posts?
- How long will my old posts be available?
- I can't view the boards/post new messages/login to my account.
- There's a feature I'd love the new boards to provide.
Technical Questions
- Which browsers does ABC.com support?
- What are the minimum system (hardware/software) requirements for using ABC.com?
- What can I do to increase the speed with which I access your site?
- What is "cache" memory?
- Why do I sometimes get outdated information?
- How do I clear the cache on my browser?
- Is there anything I can't access using WebTV?
- What is "Java"?
- How do I bookmark my favorite pages?
- I bookmarked to a page within your service and now it does not work. Why?
- How do I make ABC.com my start up page?
- I am interested in making an online transaction on your site. How do I know if the site is secure or insecure?
- I am having problems connecting to one of your pages. When I do, my system locks up. What's going on?
- How can I change my screen resolution?
- How do I enable JavaScript?
Full Episode Viewing
For questions concerning the ABC.com Full Episode Player please consult the Full Episode FAQ.
How do I contact the ABC Television Network?
We encourage you to check our Questions & Answers section on ABC.com regarding an inquiry you may have about ABC's Primetime and Daytime shows, as well as our Movies and Specials. For specific inquiries not answered on the website, feel free to contact our Audience Relations department.
Questions can also be submitted via regular mail or by phone to:
ABC, Inc.
500 S. Buena Vista Street
Burbank, CA 91521-4551
(818) 460-7477*
Due to the volume of correspondence we receive regarding ABC programming, we are unable to individually respond to every audience inquiry. We do, however, value your comments and suggestions.
*Standard connection fees apply.
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How do I contact my local ABC Affiliate station?
Please utilize ABC's nationwide affiliate map to contact your local station.
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How do I obtain tickets to a taping of an ABC show?
"Audiences Unlimited" and Paramount Studios Guest Relations handle audience bookings for most ABC Primetime sitcoms. If you're interested in becoming a member of the studio audience, please consult our guest tickets site to contact the appropriate ticket agency listed for each show. All tickets are free of charge.
Unfortunately, tapings of ABC Soap Operas and ABC Primetime dramas are not open to the public.
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Who should I contact with questions regarding ABC News and ABC Sports programming?
For questions about ABC News content, please use the links on the abcnews.com website to properly direct your questions.
Questions regarding ABC Sports may be directed to their website.
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Who do I contact regarding employment opportunities at ABC?
For general employment inquiries, please write to our East and West Coast Human Resources departments.
ABC, Inc.
Human Resources Department
77 West 66th St., 13th Floor
New York, NY 10023
ABC, Inc.
Human Resources Department
500 Buena Vista St.
Burbank, CA 91521-4391
Due to the volume of resumes, ABC, Inc. recruitment staff will only contact you if interested in interviewing you for a specific position. We will retain your resume in our applicant database for future consideration.
You can also look online at www.disneycareers.com and apply according to the posting.
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Does ABC have internships for college students?
If you would like to apply for an internship with ABC, please contact our East and West Coast Campus Recruitment departments at:
ABC, Inc.
Internship Program
77 West 66th St., 13th Floor
New York, NY 10023
ABC, Inc.
Internship Program
500 S. Buena Vista Street
Burbank, CA 91521-4391
For resume submissions or questions please email us at: Disney-ABC.Media.Interns@abc.com.
Please note that internships are offered year-round and open only to students enrolled in an accredited College or University. We offer both paid and unpaid internships. Paid internships salaries range from $8.00-$12.00 per hour, depending upon the position. Unpaid interns must be eligible to earn academic credit in the form of units and must have proof before the start date of the internship.
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Where do I send fan letters to my favorite ABC stars?
To send a letter by mail, consult the list of shows and mail your letters directly to the production company.
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Can I get autographed photos of ABC stars?
Please send all requests for photographs and signatures directly to the production company. Consult the list of shows for the addresses.
Please note that autographs and autographed photos are handled by the respective talent, and as such ABC cannot guarantee the rate or time of individual response.
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Complete list of ABC production companies:
According to Jim
CBS Studio Center
4024 Radford Avenue
Studio City, CA 91604
America's Funniest Home Videos
P.O. Box 4333
Hollywood, CA 90078
The Bachelor
14622 Ventura Blvd. #1019
Sherman Oaks, CA 91403
Big Shots
Warner Brothers
4000 Warner Blvd.
Burbank, CA 91522
Boston Legal
David E. Kelley Productions
1600 Rosecrans Avenue
Manhattan Beach, CA 90266
Brothers and Sisters
500 S. Buena Vista St.
Stage 6
Burbank, CA 91521-2915
Carpoolers
Universal Studios
100 Universal City Plaza
Bldg. 5225
Universal City, CA 91608
Cashmere Mafia
Silver Cup Studios East
Canterbury Productions, Inc.
34-02 Starr Ave, 2nd floor
Long Island City, NY 11101
Cavemen
Sony Studios
10202 W. Washington Blvd.
Myrna Loy Building
Culver City, CA 90232
Dancing With the Stars
c/o CBS Television City
7800 Beverly Blvd.
Bungalow #1
L.A., CA 90036
Desperate Housewives
Touchstone Television
100 Universal City Plaza
Bldg. 2128, Suite G
Universal City, CA 91608
Dirty Sexy Money
5555 Melrose Ave
Cooper Bldg. Suite 205
Hollywood, CA 90038
Eli Stone
500 South Buena Vista Street
Bldg 22
Burbank CA 91521
Extreme Makeover: Home Edition
Lock and Key Productions
1149 South Gower Street, Suite 10
Los Angeles, CA 90038
Grey's Anatomy
Production Office
4151 Prospect Ave.
Los Angeles, CA 90027
Jimmy Kimmel Live
6834 Hollywood Blvd.
Hollywood, CA 90028
Lost
Touchstone Television
500 South Buena Vista
Production Building
#343
Burbank, CA 91521
Men in Trees
Raleigh Studios
650 N. Bronson Avenue
Clune Building, 3rd Floor
Los Angeles, CA 90004
National Bingo Night
3800 Barham Blvd., Suite 403
Los Angeles, CA 90046
October Road
Sunset Gower Studios
1438 N. Gower Street
Bldg. 48
Hollywood, CA 90028
Private Practice
Raleigh Studios
5300 Melrose Avenue
East Office Building, 4th Fl.
Hollywood, CA 90038
Pushing Daisies
Warner Bros. TV
300 Television Plaza
Burbank, CA 91505
Samantha Who?
CBS Studio Center
4024 Radford Avenue
Bungalow 15
Studio City, CA 91604
Supernanny USA, Inc.
5757 Wilshire Blvd.
LA, CA 90036
Ugly Betty
5300 Melrose Ave.
Hollywood, CA 90038
Wife Swap
P. O. Box 1879
New York, NY 10116
Women's Murder Club
500 S. Buena Vista St.
Burbank, CA 91521-4551
The Wonderful World Of Disney
500 S. Buena Vista St.
Burbank, CA 91521
All My Children
320 West 66th St.
New York, NY 10023
General Hospital
4151 Prospect Ave.
TV Center
Los Angeles, CA 90027
One Life To Live
56 West 66th St.
New York, NY 10023
The View
320 West 66th St.
New York, NY 10023
Good Morning America/20/20/Primetime
147 Columbus Ave.
New York, NY 10023
Nightline/This Week
1717 DeSales St. NW
Washington, DC 20036
World News with Charles Gibson
47 West 66th St.
New York, NY 10023
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Where can I buy ABC merchandise?
ABC Merchandise is available at the ABC Online Store: http://abctvstore.shopthescene.com
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How can I get information about auditions and casting for ABC soaps?
Please send your head shots and resume to:
All My Children
Attention: Judy Wilson
320 West 66th St.
New York, NY 10023
One Life To Live
Attention: Julie Madison
157 Columbus Ave.
New York, NY 10023
General Hospital
Attention: Mark Teschner
4151 Prospect Ave.
Stage 4, 5th Floor
Los Angeles, CA 90027
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How can I get a tape of current ABC TV Network comedy, soap opera, reality and drama programming?
Sorry, we are unable to provide copies of the current ABC TV Network comedy, soap opera, reality and drama programming.
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How does ABC determine which commercials to air?
All commercials and promotional announcements for ABC's programming are reviewed by our Department of Broadcast Standards and Practices to ensure compliance with company guidelines. We also impose scheduling restrictions on some commercials to make certain that they air only within programs appropriate to their target audience.
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Where can I find information on the ratings system for ABC programming?
The TV ratings system, also known the TV Parental Guidelines, was established by the National Association of Broadcasters, the National Cable Television Association and the Motion Picture Association of America to give parents more information about the content and age-appropriateness of TV shows. These ratings are displayed on the television screen for the first 15 seconds of rated programming and, in conjunction with the V-Chip, permit parents to block programming with a certain rating from coming into their home.
Additional information about the TV ratings system is available at ABC's V-Chip website.
Where can I find information on the V-Chip?
Information pertaining to V-Chip technology is available at ABC's V-Chip website.
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Why was my ABC programming preempted and when will it re-air?
As a national television network, ABC tries to provide a range of regularly scheduled news, sports and entertainment programs to the public. Specials, as well as breaking local and national news event coverage enable us to broaden our scope and lead to the preempting of regularly scheduled programs.
While we make an earnest attempt to avoid preempting programming too often and make every effort to reschedule each program that is preempted, our full programming schedule prevents us from guaranteeing if/when a program is re-aired. We encourage you to check your local listings and ABC.com regarding schedules.
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Where can I find information on where my favorite program/episode will be reshown?
Many shows are repeated during the course of our television season. For specific programs and episodes, we suggest checking your local television listings for the exact date and time when particular episodes will be shown again or go to the schedule on www.abc.com.
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Why was my favorite ABC show cancelled?
The challenge of network television is to keep pace with constantly changing tastes of the viewing public. It is unfortunate for everyone when a favorite show is cancelled, and we hate to disappointment our viewers. It is our sincere hope that other programs on ABC's schedule compensate with many hours of viewing pleasure.
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Why did ABC change the time/day that my favorite program airs?
Scheduling decisions are made after careful thought and much analysis. Our goal is to match the right program with the most receptive audience. Although we realize that not every decision will please everyone, we welcome comments from viewers because they further help us understand how our programs are being received.
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Where can I find out what ABC shows are available in High Definition Television?
ABC is one of the broadcast leaders in HDTV. This year ABC continues to program all of its primetime comedies, dramas and movies in HDTV, as well as Monday Night Football and a number of specials and sporting events. Programs displaying the 'ABC HD' symbol are available in this HDTV format.
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Which ABC shows are closed captioned?
All ABC Television Network programming is closed captioned, with the exception of regional sports programming and the overnight news, World News Now.
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What ABC programming is available in Spanish?
ABC's regular Primetime Entertainment line-up is available in Spanish through Closed-Captioned subtitles or a Spanish audio track via the Secondary Audio Programming (SAP) system.
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What measures does ABC take regarding violence on television?
ABC takes its role as a national broadcaster very seriously and are equally concerned about the effect television has on our viewers.
ABC's goal is to provide a balanced schedule of programming which is suitable for families in early prime-time hours and more adult-oriented programming later in the evening. On the occasions when some of the program content may not be suitable for all of our viewers, we utilize advisories to alert our audience and allow them to make an informed and personal choice.
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What are ABC's guidelines for unsolicited submissions of story ideas or concepts?
Unfortunately, ABC and The Walt Disney Company's long-established policy does not allow the network to accept for review or consideration any ideas, suggestions, or creative materials not solicited by us or our subsidiaries. Our intention is to avoid misunderstandings when projects are created internally which might be similar to submissions made to us from outside the company.
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Where can I find information about ABC's public service efforts?
Through A Better Community, ABC's public service initiative, the network seeks to give its viewers the tools they need to make a difference and help build a better community. A Better Community brings viewers pro-social public service programs and messages focused on topics important to them, by combining the reach of the ABC Television Network and the power of ABC personalities. You can find out more about these initiatives on the website www.abettercommunity.com.
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What are ABC's Message Board Rules and Guidelines?
Whether this is your first time online or you're a seasoned online user, we've spelled out our house rules for you here. Generally speaking, these rules simply require respect and good manners. Use common sense and you'll feel right at home.
OUR SPECIFIC HOUSE RULES ARE:
- We live by words online,
so we don't allow obscene, racist or sexually explicit language. We also reserve the right to remove postings that defame or insult anyone, and notes that are abusive or hateful. Any harassing notes or postings that might be construed as stalking will be deleted and made available to the proper law enforcement officials. We also reserve the right to remove notes that are off the subject or not in English.
No solicitations or advertisements are allowed. This includes advertisements for your business or latest get-rich-quick scheme. Such notes add clutter and devalue conversation.
You may not suggest or encourage illegal activity. ABC.com will assist law enforcement officials.
You must have copyright ownership of all material that you post on our bulletin boards and in our chats. No articles, recipes, song lyrics, art or graphics may be posted without the express written consent of the copyright holder.
You must respect the privacy of individuals. This means no posting of phone numbers, addresses, social security numbers or any other private information.
Good manners online means that you don't post the same note more than once. The online word for posting many times on one topic is "spamming." We don't allow that.
You participate at your own risk on the bulletin boards, in chat and in e-mail. You take responsibility for postings under your identification and use the information provided here at your own risk. ABC.com takes no responsibility for the content or opinions posted here.
ABC.com reserves the right to remove any postings (although it has no duty to do so).
By posting to any portion of ABC.com, you agree to abide by ABC.com's Terms of Use.
Use your common sense and have a wonderful time at ABC.com.
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Why do the boards look different?
ABC.com is upgrading its message boards this summer. The new message boards are the first step in the upgrade process.
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Where are my old posts?
Your archived posts and all the archived boards can be viewed here.
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How long will my old posts be available?
Your posts on the archived boards will be available until June 30, 2007.
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I can't view the boards/post new messages/login to my account.
Send technical problems here and include as much detail as you can about the issue.
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There's a feature I'd love the new boards to provide.
Let ABC.com know! Send your suggestions here.
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BOARDS HELP TOPICS
- Why do I need to sign in?
- What are threads?
- How do I create bold, italic and underline text within my messages?
- Why are asterisks replacing the text I type?
- Where can I ask questions or make comments about the Message Boards?
1. Why do I need to sign in?
You do not need to sign in to read messages, but in order to post messages, you will need to be a registered member of the GO
Network. Registration is free, and is transferable to all GO Network
sites.
If you have already registered with the GO Network directly or through one
of the network sites, enter your username and login information on the sign
in page. If you have not registered before, follow the instructions to
create a new account. Refer to our privacy policy for a description on how
information you provide for these accounts will be used.
2. What are threads?
Message threads are basically "conversations" that take place based on
linkages between messages. Once a message is replied to, both the original
message, the reply and all subsequent replies become part of the same
thread. To view forum messages as threads, select the "Thread" message view by clicking "Threaded View". (Note that this option is not available if you are already in Threaded View. In this case, Threaded View will be replaced by Flat View.)
3. How do I create bold and italic text within my
messages?
Message Boards allow a limited number of html tags to help you format and
customize your messages. You can use the following tags:
[b]Bold[/b], [i]Italic[/i], and [u]Underline[/u].
4. Why are asterisks replacing the text I
type?
The Message Boards use a language filter to discourage profanity in Message
Board discussions. Usually it will only filter out words that are commonly
understood to be offensive. Occasionally the filter misinterprets
inoffensive words as offensive. If you see a post that is offensive,
please report it to us.
5. Where can I ask questions or make comments about
Message Boards?
If you would like to ask questions, make comments, or report problems with
the Message Boards, please mail us. We
welcome your input and encourage you to provide suggestions on how the
Message Boards can better serve your needs and interests.
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WHICH BROWSERS DOES ABC.COM SUPPORT?
ABC.com is committed to supporting Version 4.0 and above of the following browsers: AOL, Netscape and Internet Explorer. You may be able to view some of ABC.com's features if you have an earlier version of one of these browsers. However, we recommend 4.0 browser or higher as they are faster at certain operations, more reliable, and support all of the features that ABC.com uses.
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WHAT ARE THE MINIMUM SYSTEM (HARDWARE/SOFTWARE) REQUIREMENTS FOR USING ABC.COM?
For the best experience using our services, we recommend at a minimum:
PC- Pentium 90 or better with a minimum of 32 MB RAM and Windows 95, or NT 3.5.1
Mac- PowerPC with System 7.1 and 32 MB RAM
Connection Speed- 56kbps modem however, for optimal viewing, we recommend a cable modem, DSL or other broadband solution.
Browsers- Version 4.0 and above of the following browsers: AOL, Netscape and Microsoft Internet Explorer.
Screen Resolution- 800x600 - to change this see How can I change my screen resolution?
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WHAT CAN I DO TO INCREASE THE SPEED WITH WHICH I ACCESS YOUR SITE?
The following suggestions may help to enhance the performance of our services:
Check your modem to ensure it is at least 56 kbps, our minimum requirement.
Turn your graphics off--an option most browsers provide. This will significantly reduce the download time of graphics-rich pages by displaying only their text. (Some browsers--such as Netscape 1.1 or above--allow you to defer image loading until after the text has displayed. While this doesn't improve overall speed, it does offer the text while images download.) Generally, you will find that we try to minimize the size of our graphics to reduce download time.
Clear your disk and memory caches. Also, check your memory cache setting to ensure it's no greater than 25 percent of your computer's total RAM.
Close any applications you are not using to increase the amount of RAM available to your browser.
Decrease your browser's verification frequency. If using Netscape, for example, set your cache preferences to verify one time per session, as opposed to every time you retrieve a page.
Note: Your Internet access provider may pass through many nodes before it is able to contact ABC.com's servers. Unfortunately, as the number of nodes increases, your page retrieval rate will suffer incrementally.
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WHAT IS "CACHE" MEMORY?
A "cache" (pronounced like "cash") temporarily stores on your computer the information from web pages you have visited. We suggest users "clear" their cache occasionally, especially if a page is stuck with outdated material or information has not been refreshed. For information on how to clear your cache, see How do I clear the cache on my browser?
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WHY DO I SOMETIMES GET OUTDATED INFORMATION?
ABC.com's services vary in their timeliness. Most of ABC.com is continuously updated. If you are receiving outdated information, we suggest you try any or all of the following:
Click Reload/Refresh
Clear your cache. This will force your browser to retrieve the most recent version of that document from its source on the network. For information on how to clear your cache, see How do I clear the cache on my browser?
Increase your browser's document verification frequency. For example, if you are using Netscape, select Verify Documents Every Time in Cache and Network Preferences. Please note that this may affect your navigation speed.
Note: If none of these suggestions is effective, your Internet access provider may be caching documents on its own server. In this case, you may not receive an updated document until the next time your Internet provider clears its cache. Documents that have not been accessed since the last time the cache was emptied will be current. You can call or email your Internet access provider to suggest that they increase the frequency with which they update their cache.
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HOW DO I CLEAR THE CACHE ON MY BROWSER?
Please choose the instructions for the browser you use below:
Microsoft Internet Explorer 4.0 - To clear the cache in IE 4.0, you must use the 'Internet Options' menu which can be accessed by clicking once on the 'View' selection found across the top of the IE 4.0 browser between the 'Edit' and 'Go' drop down menus. Click once on the 'Internet Options' selection to display the menu. By using the tab menus at the top, select the tab titled 'General Options'. Click once on the 'Delete Files' button. You will be prompted with a pop-up box that asks if you wish to delete all temporary Internet files. Click 'OK'. You have successfully cleared your cache.
Netscape 4.0 - To access the cache menu, click on 'Edit' on the top tool bar. Move your cursor down to the selection marked 'Preferences' and select 'Network Preferences'. A menu with several selections will appear. Double click on the 'Category' marked 'Advanced', which will in turn display several options, one being for cache. Select the 'Cache' option and click on both buttons, 'Disk Cache' and 'Memory Cache'. Make certain you click 'OK' when Netscape prompts you with a message asking you if you want to remove disk/memory cache files. After you clear both disk and memory cache you can exit the 'Preferences' menu.
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IS THERE ANYTHING I CAN'T ACCESS USING WEBTV?
There are three items WebTV is not compatible with on ABC.com. First, WebTV is not compatible with the latest versions of Real Audio and Video, which we use on our site. However, .wav files should work. Second, users are not able to make account modifications online. Instead, they can email us to make the changes for them. Third, WebTV does support the current versions of HTML and JavaScript that many of ABC.com's pages use, but it does not support Java.
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WHAT IS "JAVA"?
Java and Java script are two very different things. What this paragraph is referring to is Java script.
Java is a software program that allows us to do interactive charts and features that make Internet content more dynamic. Java is "Web-friendly", and will run on any computer that has Java support installed. Java programs do not provide a security risk to your computer. Instead, they run within the browser itself and are prevented from reading or writing information to or from your computer's hard drive.
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HOW DO I BOOKMARK MY FAVORITE PAGES?
Most Web browsers allow you to create bookmarks which allow you to return to a URL you have visited on the Web. Once you have added a bookmark, a preferred page is only a click away. Adding ABC.com's home page to your bookmark page will make it easier for you to return to the site. For instructions, select from the browser you use below:
Netscape Navigator
The instructions that follow are for the Windows version of Netscape. If you have any more questions about using your browser, please consult your software's help manual or your software's technical support.
If you would like to add a bookmark to Netscape for the Web page you're currently viewing, simply go to the Bookmarks pull-down menu at the top of your screen and select Add Bookmark.
To use the bookmark, go back to the Bookmarks menu in Navigator. You'll notice that a new selection has been added to the Bookmarks menu item. Clicking on the new item will return you to the Web page you just bookmarked--in this case, ABC.com's home page.
Microsoft Internet Explorer
The instructions that follow are for the Windows version of Internet Explorer. If you have any more questions about using your browser, please consult your software's help manual or your software's technical support.
To add an Internet Explorer Favorite, simply go to the Web page you'd like to add to your Favorites list. Once the page has loaded, go to the Favorites pull-down menu at the top of your screen, and select Add To Favorites. You will then see the Add To Favorites window. The title of the page you've selected will automatically appear in the text field at the bottom of the window. To add the page you've selected simply click Add.
To access the Favorite site, go back to Internet Explorer's Favorites pull-down menu at the top of your screen. You'll notice that a new selection has been added. Clicking on the new item will return you to the Web page you just selected as a Favorite--in this case, ABC.com's home page.
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I BOOKMARKED TO A PAGE WITHIN YOUR SERVICE AND NOW IT DOES NOT WORK. WHY?
The page you bookmarked may have moved. Our services are always growing and improving. That means that while we work very hard to maintain consistency in the basic structure, there are times when the address to a particular page must change. Also, some pages are seasonally driven and might change or be removed when the season ends.
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HOW DO I MAKE ABC.COM MY START UP PAGE?
Change your start-up page directly in your browser.
Just choose your browser and follow the appropriate instructions.
Internet Explorer
1. Select "View" and "Options" from the toolbar at the top of the screen.
2. Click on the tab labeled "Navigation" and select "Start Page" from the drop box.
3. Paste or type http://www.abc.com/ into the "Address" box and Click "OK."
Netscape
1. Select "Options" and "General Preferences" from the toolbar at the top of the screen.
2. Select the tab labeled "Appearance"
3. Paste or type http://www.abc.com/ in the "Browser Starts With:" dialog box.
Make sure to select the "Home Page Location" radio button and click "OK."
You're all set. Next time you start your browser you'll start with ABC.com!
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I AM INTERESTED IN MAKING AN ONLINE TRANSACTION ON YOUR SITE. HOW DO I KNOW IF THE SITE IS SECURE OR INSECURE?
If you are using Internet Explorer 4.0 you will see a little lock in the status bar at the bottom of the Web page. Double-click on this icon and you will see the exact type of security used.
If you are using Netscape 3.0 you will see a solid key with a blue background as an indication of a secured site.
If you are using Netscape 4.0 the "lock" icon appears in two places within the window-Main Menu Command Toolbar (top) and Status Line (bottom, far left-hand corner). The lock is always open until a user accesses a secure site. Once this takes place the icon "locks" and becomes highlighted.
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I AM HAVING PROBLEMS CONNECTING TO ONE OF YOUR PAGES. WHEN I DO, MY SYSTEM LOCKS UP. WHAT'S GOING ON?
There are several possibilities:
A browser error may have occurred. If this is the case, close the browser, reopen it, and try again.
If other people can access the site, it may be a problem with your Web page cache. Clear your cache and then try reloading the site again. For instructions on how to clear your cache, see How do I clear the cache on my browser?
Your ISP (Internet Service Provider) may have a problem with their servers. Try accessing other pages, and if the problem persists, contact your ISP.
Occassionally the server generating our pages goes down. Be patient. We have engineers on call at all times to resolve problems such as these.
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HOW CAN I CHANGE MY SCREEN RESOLUTION?
Screen resolution affects the size of the desktop in graphical operating systems such as Windows 95, 98, and NT. More icons, word-processing lines, spreadsheet cells, and larger graphics in graphic developing suites are displayed on the desktop using a higher resolution. The four standard PC resolutions are VGA, Super VGA, and XGA. Each resolution is measured in pixels, which are picture elements of the screen. VGA resolution displays 640 pixels across the screen and 480 pixels down. Super VGA displays 800x600 resolution while XGA display 1024x768 and 1280x1024 pixels. The most common resolution is 800x600 pixels. Seeing more on the desktop increases productivity by eliminating some scrolling and switching back and forth between windows. Ultimately, adjusting screen resolution could make one's eyes happier.
Here are procedures for changing the screen resolution in Windows 95, 98 and NT :
Start by...
Click on the "Start" menu on the bottom left hand corner of your screen Select "Settings" and then "Control Panel" Double click on the "Display" icon Click on "Settings" tab Click and hold down the left mouse button on the selector in the "Desktop Area" section. Move the selector to the left or the right to decrease or increase desktop size respectively.
Next, continue with the operating system you are using below...
NT:
Click the "Test" button at the bottom of the window. A window will ask you if you want to try the new settings. Click "OK." Wait 5 seconds as a test bitmap is displayed. A window asks if the test bitmap was displayed properly. Click "yes" or "no." Click the "Apply" button in the bottom right corner. Now the new settings are applied.
95, 98:
Click the "Apply" button in the bottom right corner. A window asks if you really want to resize the desktop. Click "Yes" The desktop will resize and now a window appears asking if you want to keep those new settings. Click "yes" or "no" or you can wait about 15 seconds and the old settings will be restored.
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HOW DO I ENABLE JAVASCRIPT?
For Internet Explorer (PC):
- In the menu bar, click on Tools and highlight Internet Options.
- Click on the Security tab and make sure the Internet icon is selected.
- Click on the Custom Level button.
- In the Security Settings Menu that pops up, scroll down to Scripting.
- Under Active Scripting, bubble in "Enable" by clicking.
- Click OK.
- Click OK.
- Restart the browser by first clicking on the File submenu and highlighting Close and then start the browser normally.
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For Netscape 8.x (PC):
- In the menu bar, click on Tools and highlight Options.
- Click on the Site Controls icon.
- Under Web Features, check the box next to Enable JavaScript.
- Click OK.
- Reload the current page.
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For Netscape 7.x (PC):
- In the menu bar, click on Edit and select Preferences.
- On the left side, expand the menus under Advanced by clicking on the arrow.
- Click on Scripts & Plugins.
- Check the box next to Navigator.
- Click OK.
- Reload the current page.
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For Firefox (PC):
- In the menu bar, click on Tools and select Options.
- On the left side, click on Web Features.
- Check the box next to Enable JavaScript.
- Click OK.
- Reload the current page.
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For Internet Explorer (Mac):
- In the menu bar, click on Explorer and select Preferences.
- Click on the arrow next to Web Browser to expand the submenus.
- Click on Web Content.
- Under Active Content, check Enable Scripting.
- Click OK.
- Restart the browser by first clicking on the Explorer submenu and highlighting Quit Explorer and then start the browser normally.
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For Netscape (Mac):
- In the menu bar, click on Netscape and select Preferences.
- Click on the arrow next to Advanced.
- Click on Scripts & Plugins.
- Check the Navigator Box under the Enable JavaScript for section.
- Click OK.
- Reload the current page.
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For Safari (Mac):
- In the menu bar, click on Safari and select Preferences.
- Click on the Security icon.
- Check Enable JavaScript in the Web Content section.
- Close the menu by clicking the red button in the upper left corner.
- Restart the brwoser by first clicking on the Safari submenu and highlighting Quit Safari and then start the browser normally.
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For Firefox (Mac):
- In the menu bar, click on Tools and select Options.
- On the left side, click on Web Features.
- Check the box next to Enable JavaScript.
- Click OK.
- Reload the current page.
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