Toolkit: Auditing
Here is your opportunity to review the titles and abstracts of the
many articles that have appeared in KnowMap
in the Toolkit: Auditing theme. For a chronological treatment,
see our Current Contents page.
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The Toolkit section covers articles on auditing as a tool for
knowledge management. For more information, see the Auditing
section of Categories.
Editorials -
Special Views
Roles - Culture
- Strategy
TOOLKIT: Standards - Mapping
- Auditing
CASE STUDIES: General - Learning
- Audits - Maps
- Surveys 
Vol. 2, No. 4: 360-Degree
Feedback - R. Srinivasan
The author, President and CEO, Rumco Pvt. Ltd, offers guidance for successful
implementation of the 360-degree feedback model used by many organizations
to measure and improve employee performance. Since it is a measuring
tool we are including this article in the Auditing section.
Vol. 2, No. 2: BHP Maintenance
Engineers Knowledge Sharing Relationships: Part I - Survey - Laurence
Lock Lee
This case study is an example of using social network analysis to discover
knowledge sharing flows between key knowledge sharing experts and brokers.
In this part Lock Lee shares the questionnaire and process he used to
audit the maintenance engineers in order to plot the map of their knowledge-sharing
network.
Vol. 2, No. 1: Knowing
What We Need to Know - Part III - Measuring What We Truly Need to Know
- Xenia Stanford
Stanford explains how and why to map the mission and vision of an auditing
project to ensure we keep our view on what we hope to accomplish. This
part further emphasizes how one must know the end/goal before the tool
for measuring is chosen.
This ends the three part series. The first two parts can be found as
follows:
Vol. 1, No. 6: The Knowledge
Audit: The First Step in Knowledge Management - Jerry Ash
Most advocates of knowledge management agree that the absolute fundamental
first step is the knowledge audit. Yet many today are skipping the audit
altogether. Ash shows why KM leaders believe this first step is essential.
Vol. 1, No. 6:
Knowing What We Need to Know - Part II - Auditing with the End in Sight
- Xenia Stanford
Xenia Stanford Stanford explores the goals and further dimensions of auditing with the view on what we hope to accomplish through the audit. This continues Part I from Vol. 1, No. 5 Knowing What We Need to Know - Part I: Auditing For Knowledge Gaps
Vol. 1, No. 5:
Knowing What We Need to Know - Part I: Auditing For Knowledge Gaps - Xenia Stanford
The catchphrase "knowing what we know" became an early mantra in knowledge management. Stanford shows us that there is much more to an organizational knowledge audit than either knowing what we know or knowing what we don't know. The importance lies in knowing what we need.
Vol. 1, No. 4:
Ethnographic Knowledge Audits - Arian Ward
The methods of cultural anthropology known as ethnography are used to study the behaviour of people in a society or, in knowledge management situations, within an organization. In this article Ward reviews some of the key ethnographic methods and desired outcomes. He also takes us through the methods and results of a recent case study.
Vol. 1, No. 4:
Ethnographic Time and Attention Auditing - Arian Ward
What are your most precious intellectual assets that no amount of money can buy
and how does an organization ensure that these assets are enabled to create the
greatest strategic value? Read this article and the other two by Arian Ward in this
issue to learn the answer to these questions and more about the value and
methods involved in Ethnographic auditing and mapping.
Vol. 1, No. 4:
Due Diligence Research As a Form of Knowledge Audit - Xenia Stanford
This article, which explores the definition of due diligence and is based on a presentation from Gayle Kiss, Senior Product Consultant, LEXIS®-NEXIS®, demonstrates how due diligence research can be used as a form of knowledge audit. The strategies and sources outlined are useful to competitive intelligence professionals, librarians and other researchers in uncovering the important facts to insure their corporate decision-makers have the information necessary for due diligence compliance.
Vol. 1, No. 3:
Auditing Procedures for Planning Your KM Strategy Using the Vee Map - Xenia Stanford
Following the structure of the SSI (Stanford Solutions Inc.) vee map, the writer gives examples of the questions and methods for auditing and measuring the various components of the vee to help an organization move from the as-is (current state) to the to-be (ideal state) of a knowledge management strategy. N.B. This is a companion article to Using a Vee Map to Plan Your KM Strategy. Reading the mapping article before this auditing one is recommended.
Vol. 1, No. 2:
Conducting a Knowledge Audit - Xenia Stanford
Stanford answers the questions what is a knowledge audit and how does one conduct such an audit. This article examines the definition, mission, methodology and complications in conducting a knowledge audit where the value of the exercise exceeds the cost.
Vol. 1, No. 1:
The Information Audit as a First Step towards Effective Knowledge Management - Susan Henczel
An information audit is the all-important first step in establishing and maintaining a knowledge management program. Susan Henczel presents a seven-stage flexible model that can be used to structure information audits for any situation in any sized organization.
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