Frequently Asked Questions


What is the Bonus Digital Copy product?
Bonus Digital Copy is a special product, bundled with your recent DVD purchase, which provides specially formatted digital versions of the same full-length movie. You may transfer your "Bonus Digital Copy" to your PC or PSP® (PlayStation® Portable) system.
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Why did I receive a Bonus Digital Copy of my movie purchase?
It is a special gift from Sony to help you fully enjoy the possibilities of watching your movie on either a PC or a PSP® system.
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How long can I keep the Bonus Digital Copy?
Once you redeem your unlock code and successfully transfer the movie to your PC and/or the Memory Stick PRO DuoTM, it is yours to keep and view as often as you like but it cannot be transferred to any other media. You may delete it from the PC or Memory Stick at any time, but once you remove it the file cannot be restored. Please see our Terms of Service for more details.
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How many times can I watch the Bonus Digital Copy?
Once you redeem your unlock code and successfully transfer the movie either to your PC or to the Memory Stick PRO DuoTM, it is yours to keep and view as often as you like but it cannot be transferred to any other media. You may delete it from your PC or Memory Stick at any time, but once you remove it the file cannot be restored. Please see our Terms of Service for more details.
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What are the minimum system requirements to watch the Bonus Digital Copy on either my PC or my PSP® (PlayStation® Portable) system?

System Requirements - PSP Version
  • PC or Notebook with Windows XP (Home/Professional/Media Center Edition), SP2 or Windows Vista and a DVD-ROM drive
  • USB (2.0 recommended) connection
  • Internet Connection
  • Internet Explorer 6.0 SP1 or later
  • The DVD you originally purchased.
  • PSP® system (system software v3.11 or later)
  • Memory Stick PRO DuoTM with at least 1GB capacity and 800MB of free space
  • USB A to Mini B Cable
System Requirements - PC/NOTEBOOK Version
  • PC or Notebook with Windows XP (Home/Professional/Media Center Edition), SP2 or Windows Vista and a DVD-ROM drive
  • Internet Connection
  • Internet Explorer 6.0 SP1 or later
  • The DVD you originally purchased.
  • Windows Media Player v10 or greater
  • At least 2GB free space on your hard drive
Optional PLAYSTATION®3 playback requires:
  • a PSP and PC with the system requirements above.
  • PS3 firmware version v1.60 or later.
Once you confirm you meet these requirements, load the DVD into your PC's DVD drive and follow the on screen instructions.

A USB cable can be purchased separately. Compatible Sony USB Extension Cable VMC-14UMB2 is purchasable on sonystyle.com
A Memory Stick PRO DuoTM can be purchased separately. For more information please visit http://www.sonystyle.com/pspmoviestorage.
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How do I change my default browser to Internet Explorer?
First, close the current default browser window. Next, find your Internet Explorer shortcut on your desktop or Start menu. As Internet Explorer opens it may prompt you to set it as a default. If so, choose yes. If it does not prompt you when it opens, then go to the Tools menu and select Internet Options from the drop-down menu. Next, select the Programs Tab and click the button labeled Reset Web Settings. It will prompt you to confirm the change and also give you the option to change your Home page back to the IE default. You should click yes, and Home Page setting is up to your discretion. Internet Explorer will now be your Default Browser.

If the Bonus Digital Copy Launcher window is currently open, please select a digital version and follow the online instructions. Otherwise, please load the DVD into your DVD drive and follow the on-screen instructions. After you have transferred your Bonus Digital Copy to your PC or Memory Stick media, please feel free to return to your previous default browser settings.
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I do not have access to the Internet. Can I still transfer the Bonus Digital Copy to either my PC or my PSP® (PlayStation® Portable) system?
No, an Internet connection is required to redeem your unlock code and obtain a license to play your digital movie. Your unlock code is valid through the date printed on the DVD sleeve and/or insert included with your DVD. Keep the DVD and the insert included with your DVD in a safe place so you can take advantage of this offer if you get connected during that time.
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Do I need to be online to access the Bonus Digital Copy?
You must be online on your computer to redeem your unlock code and obtain a license to watch the movie; however, once you've unlocked the movie you can watch it at your leisure without an open internet connection.
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Do I need a broadband connection to access the movie?
No. You only need to be online on your computer to enter your unlock code and license your movie. Any Internet connection will suffice.
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How do I upgrade my PSP® (PlayStation® Portable) system software?
In order to participate in this program your PSP® system software must be version 3.11 or above. To obtain the latest version of PSP® system software please go to http://www.us.playstation.com/psp/downloads/systemupdate and download the latest system update.
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How do I transfer the movie to either my PC or my PSP® system?
Confirm that you meet the System Requirements listed on this FAQ. Then do the following:
  • PC Version:
    1. Insert the DVD disc into the DVD-ROM of a PC that meets the system requirements.
    2. Select the "Bonus Digital Copy" option on the ROM Menu Page. If the transfer application does not automatically start, double click on "My Computer" and double click on the DVD-ROM drive. Double click the "start.exe" file to run the launcher application on your PC.
    3. Select "Transfer PC Version."
    4. Follow the on screen instructions and enter required information when prompted.
    5. Upon the completion of a successful transfer, a confirmation screen will appear.
    You are now ready to playback the digital movie on your PC!
  • PSP® Version:
    1. Insert the DVD disc into the DVD-ROM of a PC that meets the system requirements.
    2. Select the "Bonus Digital Copy" option on the ROM Menu Page. If the transfer application does not automatically start, double click on "My Computer" and double click on the DVD-ROM drive. Double click the "start.exe" file to run the launcher application on your PC.
    3. Select "Transfer PSP Version."
    4. Connect a "USB A to mini B" cable from the PC to the PSP®.
    5. Insert a Memory Stick PRO DuoTM media card into the PSP®.
    6. Activate the USB Connection on the PSP®.
    7. Follow the on screen instructions and enter required information when prompted.
    8. Upon the completion of a successful transfer, a confirmation screen will appear.
    You are now ready to playback the digital movie on your PSP!

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Where do I find the Unlock Code to access the Bonus Digital Copy?
Your complimentary unlock code can be found on a specially printed insert included with your DVD.
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What do I do with the Unlock Code?
Enter it when prompted in order to transfer the Bonus Digital Copy to either your PC or your Memory Stick PRO DuoTM for playback on your PSP® system.
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Will my Unlock Code expire if I do not use it?
Yes. The complimentary unlock code must be redeemed by the date printed on the insert included in the DVD packaging.
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Can I use an Unlock Code more than once?
Your unlock code entitles you to both the PC and PSP versions of the movie, as well as an additional license for each version as a backup. So that is a total of two uses for each format.
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I encountered an error stating that there is a problem with my DRM setup.
If an Information Bar referring to the 'DRM ActiveX Network Object' appears across the top of the Get Started screen. Please right click on the Bar and select 'Run ActiveX Control'. Once this control has been run, please try to unlock your movie again.

For some reason your PC's Windows Media DRM components have been compromised in some way as to not allow the Bonus Digital Copy to be unlocked on your system. These components are either disabled, missing, or corrupted. For the case where these DRM components are in a disabled state, we provide instructions below on how to re-enable these components and, hopefully, this will resolve your issue. If, however, these components are either missing or have been corrupted, then we provide instructions on how to install/update your Windows Media DRM components.

RE-ENABLING DRM COMPONENTS:
  1. Open Internet Explorer and click on the "Tools" menu option.
  2. Click on Internet Options to open the Internet Options window.
  3. Click on the Programs tab.
  4. Click on the Manage Add-ons button to open the Manage Add-ons window.
  5. Select the "Add-ons that have been used by Internet Explorer" option from the drop-down list
  6. Look for the RMGetLicense Class add-on and set the Settings to "Enable" for this add-on.
  7. IE may prompt you with a message indicating that you may need restart IE, click on the OK button to proceed.
  8. Click on the OK button of the Manage Add-ons window to accept your changes.
  9. Click on the OK button of the Internet Options window.
  10. Restart IE.
  11. Use the steps 1 thru 6 above to confirm that your RMGetLicense Class Add-on is now set to "Enable."

At this point, please try the Transfer to PC Version option again from the Bonus Digital Copy Launcher application and with these changes you should be able to unlock your movie. If, however, you are still encountering the same "problem with my DRM setup" error, then chances are your DRM components are either missing or corrupt, and you will need to upgrade your Windows Media security components.


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How do I install or upgrade my Windows Media DRM components?
During the installation or upgrade of your Windows Media DRM components, we will require you to make some configuration changes on your PC. Unfortunately, as a consequence of these configuration changes, all of your existing Windows DRM licenses will be deactivated. As a backup measure, the changes required by these instructions can be undone to re-activate your old licenses. Please follow these steps to archive your DRM cache and upgrade your Windows Media security components.
  1. Make sure that Windows Media Player is closed and not running.
  2. Double click on My Computer, then navigate to the "C:\Documents and Settings\All Users" directory*. (For Vista users, please navigate to C:\ProgramData\Microsoft\Windows*).
  3. In this folder look for the DRM folder*.
  4. Right click on the DRM folder, and rename it to "DRM.old" or something easy for you to remember. This effectively backs up your existing Windows DRM cache.
  5. Open Internet Explorer and browse to the Microsoft Security component upgrade web site at http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp. Follow the online instructions to upgrade your security components.

At this point, please try the Transfer to PC Version option again from the Bonus Digital Copy Launcher application and with these changes you should be able to unlock your movie.

* If you don't see this folder, then it is currently hidden; please follow these instructions to "Show hidden files and folders."

HOW TO SHOW HIDDEN FILES AND FOLDERS:
Windows XP:
  1. Double click on "My Computer".
  2. From the "My Computer" window's menu bar, select Tools > Folder Options
  3. From the "Folder Options" window, select the View tab.
  4. Within the "Advanced settings" panel, mark the "Show hidden files and folders" option, and uncheck the "Hide protected operating system files" option, then click Apply.
  5. From the top of the View tab, click the "Apply To All Folders" button.
  6. Click the OK button to close the "Folder Options" window.

At this point, you should be able to see the hidden files and folders (like the "All Users" and "DRM" folders mentioned above).

Windows Vista:
  1. Click the Start button and click on the Computer option to open the Computer information window.
  2. From this window, click the Organize button, and select the "Folder and Search Options" menu item.
  3. From the "Folder Options" window, select the View tab.
  4. Within the "Advanced settings" panel, mark the "Show hidden files and folders" option, and uncheck the "Hide protected operating system files" option, then click Apply.
  5. From the top of the View tab, click the "Apply To Folders" button.
  6. Click the OK button to close the "Folder Options" window.

At this point, you should be able to see the hidden files and folders (like the "All Users" and "DRM" folders mentioned above).

RESTORING ORIGINAL DRM LICENSES:
  1. Make sure that Windows Media Player is closed and not running
  2. Double click on My Computer, then navigate to the "C:\Documents and Settings\All Users" directory*. (For Vista users, please navigate to C:\ProgramData\Microsoft\Windows*).
  3. From within this folder, look for the DRM folder.
  4. Right click on the DRM folder, and delete it.
  5. In this same folder look for the older version of the DRM folder that you had previously renamed.
  6. Right click on this folder and rename it back to DRM.

At this point, you have just restored your original DRM cache.

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I selected the "Transfer PC Version" option and nothing appeared to happen; so where's my movie?
During the copy process, if we didn't find a 'My Videos' folder associated with your User account on your PC, the file was copied into the root directory, or 'C:\'. If you attempted the "Transfer PC Version" option multiple times, you may see additional files named with the movie title followed by a number. For example, there may be a Resident_Evil_Extinction_2007_PC.wmv, a Resident_Evil_Extinction_2007_PC2.wmv, Resident_Evil_Extinction_2007_PC3.wmv, etc. The duplicate files with the numbers in their name can be deleted. You can move the Resident Evil WMV file to any folder you wish on your hard drive, such as My Documents. To unlock the file, simply double click on it to begin the unlock process. If you are still having problems, please contact Customer Service.
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I selected the "Transfer PC Version" option and received the following error message: "Cannot copy Movie Filename: Access is denied."
During the copy process, we didn't find a 'My Videos' folder associated with your User account on your PC. Chances are you haven't yet installed and run Windows Media Player (WMP) v10 or greater on your PC. If you have WMP v10 or greater already installed on your PC, please run this application and it should properly create your 'My Videos' folder. If you do not have WMP v10 or greater installed on your PC, then please download and run the latest version.
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Is it safe to install the 'MP4 based Video Downloader' application?
Yes, it is safe to install this downloader application and it is a required step in the process of transferring the digital movie to the Memory Stick PRO DuoTM media. The 'MP4-based Video Downloader' is a helper application that will interact with your web browser, a Sony Internet server and the Memory Stick PRO DuoTM. To install it, please follow the instructions presented by the 'MP4-based Video Downloader' Installation Wizard.
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I installed the 'MP4-based Video Downloader' application, but I can't get past the "Install MP4-based Video Downloader" page.
Assuming that the 'MP4-based Video Downloader' is properly installed, if clicking on the NEXT button does not navigate off of this page, then it is possible that your browser security settings may be set too high. Follow these steps to change your security settings:
  1. From the IE browser window, click on the Tools menu item and select the Internet Options item.
  2. From the Internet Options window, click on the Security tab.
  3. Select the "Internet" Web content zone and click on the "Custom Level..." button.
  4. From the "Security Settings" window, scroll down to the "ActiveX controls and plug-ins" section.
  5. Look for the "Run ActiveX controls and plug-ins" setting and set it to Enable.
  6. Click on the OK button to accept this change.
  7. A "Warning!" prompt will be displayed to confirm your desire to change your Security Settings; click on the Yes button to approve this change.
  8. Click on the OK button from the Internet Options window.
  9. Return to the "Install MP4-based Video Downloader" browser window and click on the NEXT button.
  10. You should now be directed to the Get Started page for the title you wish to unlock.

After you've unlocked your PSP movie, please feel free to re-set your browser security settings to its previous settings.

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I entered my unlock code but I get an error that it is not valid. What do I do?
Confirm that you entered the 12-digit code correctly and try again. If you still have problems, please contact us for additional assistance. Please note that unlock codes are valid for limited use only and are automatically deactivated after their usage limits are exceeded.
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I received a "Corrupt Data" error when I tried to watch the Bonus Digital Copy on my PSP® system.
Use your PSP® system controls to delete the corrupt file from your Memory Stick PRO DuoTM media. Then, follow the instructions on the insert included with your DVD to transfer the movie to the Memory Stick again. Please ensure you use the same Unlock Code printed on the insert included with your DVD. Ensure that you wait until the entire transfer completes before your remove your PSP® system from USB mode.
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I received an error when transferring the movie to my Memory Stick PRO DuoTM.
Use your PlayStation® Portable (PSP®) system controls to delete the corrupt file from your Memory Stick PRO DuoTM media. Then, follow the instructions on the insert included with your DVD to transfer the movie to the Memory Stick again. Please ensure you use the same Unlock Code printed on the insert included with your DVD. Ensure that you wait until the entire transfer completes before your remove your PSP® system from USB mode.
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I received an error "Memory Stick space is not enough." when transferring the movie to my Memory Stick PRO DuoTM.
You need to have at minimum 800MB free space on your Memory Stick PRO DuoTM media in order to transfer the Bonus Digital Copy for playback on your PlayStation® Portable system. Please delete some files and try again.
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How do I play these movies on my computer?
In order to play a Bonus Digital Copy movie on your PC or Notebook, simply click on the desktop icon created when your movie was first copied onto your hard drive. The desktop icon will be labeled with the title of your movie. Follow the instructions on-screen. Note: you will need to initialize Windows Media Player for first use.
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Can I watch Bonus Digital Copy movies on my PLAYSTATION® 3?
Yes. First follow the provided instructions to transfer the movie onto a Memory Stick PRO DuoTM loaded in your PSP® system. Then load your memory stick into your PLAYSTATION® 3 system. From your PlayStation® 3, navigate to the VIDEO section, select the Memory Stick option, and select the movie to start playback.
If you have the 20GB PLAYSTATION®3 with no Memory Stick slot:
  • Confirm your PLAYSTATION®3 firmware is 1.60 or later (get an update here).
  • Connect your PlayStation® Portable (PSP®) (with Memory Stick inside) to your PLAYSTATION® 3 with a USB cable.
  • Select "USB Connection" under "Settings" on the PSP® system.
  • Navigate to the "Video" section of your PLAYSTATION®3.
  • Select "PSPTM (PlayStationPortable) Your PSP's Nickname" option.
  • Select the Movie name to start playback.

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How do I upgrade my PLAYSTATION®3 system software?
In order to watch your Bonus Digital Copy movie on your PLAYSTATION®3 system, the system software must be version 1.60 or later. To obtain the latest version of PLAYSTATION®3 system software please go to http://www.us.playstation.com/ps3/network/updates and download the latest system update.
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How do I watch my Bonus Digital Copy movie on my PLAYSTATION®3 system?
If you have the 60GB PLAYSTATION®3 with Memory Stick slot:
  • Confirm your PLAYSTATION®3 firmware is 1.60 or later (get an update here).
  • Insert Memory Stick PRO DuoTM into the card slot.
  • Navigate to the "Video" section.
  • Select "Memory Stick" option.
  • Select the Movie name to start playback.
If you have the 20GB PLAYSTATION®3 with no Memory Stick slot:
  • Confirm your PLAYSTATION®3 firmware is 1.60 or later (get an update here).
  • Connect your PlayStation® Portable (PSP®) (with Memory Stick inside) to your PLAYSTATION® 3 with a USB cable.
  • Select "USB Connection" under "Settings" on the PSP® system.
  • Navigate to the "Video" section of your PLAYSTATION®3.
  • Select "PSPTM (PlayStationPortable) Your PSP's Nickname" option.
  • Select the Movie name to start playback.
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Can I transfer the Bonus Digital Copy to another format or device for other playback options?
PC: Once the Bonus Digital Copy has been successfully transferred and unlocked on your PC, it can be viewed an unlimited number of times on only that PC. The PC version of the Bonus Digital Copy movie cannot be subsequently transferred to another PC.
PSP®: Once the Bonus Digital Copy has been successfully unlocked and loaded onto a Memory Stick PRO DuoTM media, it may be viewed on any PlayStation® Portable or PLAYSTATION®3 system conforming to the following system requirements.
To view an unlocked movie on your PLAYSTATION®3 system, follow these instructions.
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Can I watch the movies in full-screen view on my computer?
Absolutely. While watching the movie on your computer using Windows Media® Player, hit the Alt and Enter keys simultaneously to view in full screen mode. To exit full-screen viewing, click on the Esc key on your keyboard.
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How do I set up Windows Media® Player?
You need to go through a short process to set up the Windows Media® Player before you can watch a Bonus Digital Copy movie from your PC. To do this, simply start Windows Media Player by opening it from the start menu. Windows Media Player will open and prompt you to make selections. In Step 2, under Enhanced Playback Experience, please ensure that "Acquire licenses automatically for protected content" is selected.
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I had problems with my computer and reformatted my hard drive and now the movies will not play on my computer.
Please contact us for additional assistance. Please have your original Unlock Code from the insert included with your DVD available to facilitate the process.
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If I am no longer interested in taking part in this program, how do I remove the movie file(s)?
PC Version
The first step to removing the movie file(s) is to find where within your PC's hard drive(s) the movie(s) actually reside(s). The Bonus Digital Copy program normally copies its movie files to your "My Videos" folder (or just plain "Videos" folder for Vista users), which is found within the "My Documents" folder. Look for the Windows Media Video (WMV) file that corresponds to the movie you wish to remove and delete it. As a reference, the WMV files that are part of this program will end with the suffix, "_PC.wmv."

PSP® Version
Simply navigate to the VIDEOS section on your PSP® system, then use the controls to delete the file.

You may delete any of these Bonus Digital Copy files at your leisure. You may also delete the desktop shortcut(s) created for your Bonus Digital Copy file(s) by right clicking on the shortcut(s) and selecting "Delete" from the list of options.
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I have read all the FAQs and still have questions.
Please contact us for additional assistance:

Via email: consumer@sphecustomersupport.sony.com
Via phone: 800-860-2878
To help our representatives quickly solve your problem, please include the following in your email or have on hand for our phone representatives:
  • The 12-digit Unlock Code printed on the insert included with your DVD
  • Email Address
  • The Movie name you are trying to access
  • Operating System Version including Service Pack
  • Web Browser version include Service Pack
  • Windows Media Player version
  • The specific error or error message you have encountered
  • If your issue is related to the PSP Version, please also provide your PSP or PS3 firmware version

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