The purpose of this statement is to inform users of this website what information is collected about them when they visit this site, how this information is used and if it is disclosed.
Web log files
In common with most websites, the British Library website automatically logs certain information about every request sent to it. This information is used for system administration and for producing usage statistics. Summary statistics are extracted from this data and some of these may be made publicly available, but these do not include information from which individuals could be identified. Relevant subsets of this data may be used as part of investigations of computer misuse involving this site (see also our guidelines on use). Data may also on occasion be used to enable investigation of technical problems on the website. Otherwise logged information is not passed to any third party except if required by law.
Data protection
From time to time we will use electronic forms on this site to gather personal information for purposes directly related to a service, function or activity of the Library. When we do so we will let you know the purpose for which the information is being collected (including if the information is to be published). Completion of and submission of any form on this website is entirely at the discretion of you, the website user.
Data protection statement
In using and submitting forms on this website you agree that the British Library may use any personal data of yours that you supply through the forms. The British Library respects your privacy and seeks to protect your personal data:
- the British Library will only collect and use your information to administer, support, improve and obtain feedback on its services
- the British Library may also use this information to assess what British Library products and services may be of interest to you and to personalise our service and marketing
- the British Library may also contact you to obtain feedback on services and any improvements we can make to them
- you have the right to ask us at any time not to contact you by way of direct marketing
- the British Library will not disclose your personal data to any other organisations without your permission.
Payment
Payments by credit or debit card for some goods and services supplied by the British Library are processed using Netbanx. When the payment is processed by Netbanx, the details of the credit or debit card are collected over a secure link. The British Library does not collect any details and they are not made available to us. Netbanx Ltd will use the personal information you provide to process your online payment and to refund any monies due to you. When you make a payment online, Netbanx will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to Netbanx Ltd.
Netbanx may be contacted in writing at the following address:
Netbanx Ltd
Netbanx House
Station Court
Station Road
Great Shelford
Cambridge
CB2 5NE
If your credit or debit card details are not submitted using Netbanx, they are destroyed as soon as payment is cleared or held in secure storage until audit requirements are met.
Other websites
It is important to appreciate that the British Library website provides extensive links to other independent sites, but this policy and statement applies only to direct use of this website (www.bl.uk). You will need to consult the providers of other websites for information on their policies.
