April 22, 2005

Sorenson Squeeze (4.1) FLV Metadata upate...

Back in August of 2004, shortly after its release, we blogged about a problem we came across with SS4 not correctly writing much needed metadata to FLV files it generates. You can read the original post here. In the comments of that post, you will see that I received a response from their support department that the problem had been passed on to the techs and they were working on a solution, that would probably be available in a point release.

Well, I noticed today that 4.1 had been released (AFTER 8 MONTHS) and hurriedly downloaded it with much anticipation of being able to output valid, useful FLV files, without relying on other software. Their updates do not seem to come with a readme on what has been fixed, nor does the update site seem to supply such information. However, as this is a Flash centered program and that was one of the most obvious problems, I just assumed it was fixed. After some tests, my hopes were soon dashed against the rocks and I remembered that little saying about not ASSuming...

SSOOO, I sent another email off to support, asking what exactly was updated... Below is my original email and that returned from their support staff.

---------------My Original Mail to Support------------------------------
Sent: Thursday, April 21, 2005 7:17 AM
To: Support@sorenson.com
Subject: Bug Report
First Name: Kris
Last Name: Honeycutt
Email: kris.honeycutt@solid-thinking.com
Operating System: Windows
Product: Sorenson Squeeze
Product Version: 4.0 (they havenít updated their support form for 4.1 yet...)

Problem Description: I recently installed the 4.1 upgrade for Sorenson Squeeze for Flash MX (from version 4.0) and I am curious what was changed. I was hoping the issue with Squeeze 4.0 writing incorrect meta data to FLV files was resolved, however it still seems to be present. Please confirm.

---------------Support Response------------------------------

That function was not added to Squeeze 4.1. I am told it may not be included until Squeeze 5 is released next year.

Andy Engberson

Technical Support

Sorenson Media
4393 South Riverboat Road Ste. 300
Salt Lake City, Utah 84123

To the support deptís credit, Mr. Engerson's response time was excellent, however waiting 8 months for an update and STILL not having the problem fixed seems rather ridiculous to me, seeing as one of the products primary functions is to export FLV files....

If they wait long enough, I am not sure how many people will even care when the fix does finally come, considering Macromedia's licensing deal with On2 for using their video technology in future versions of Flash...

Posted by Kris at April 22, 2005 02:35 AM


Lame. Looking forward to using On2 I reckon... or this:


Or his newer tool... didn't someone blog that on Flashcom's list?

Anyway, craziness.

Posted by: JesterXL at April 22, 2005 04:26 AM

We use flvmdi now. Great product, but our current use of Sorenson is often on the server, converting uploaded video files on the fly. Not having to also run them through flvmdi would be one less step required. Also makes things a little more difficult when giving clients a "how-to" for converting their videos to FLV for use in the RIAs we develop for them. Makes SS4 sound buggy....which, well, it is.

Posted by: Kris at April 22, 2005 10:38 AM

We now have public beta of FLVMDI 2.0 available for download.

Best regards,

Posted by: Burak KALAYCI at April 22, 2005 12:20 PM