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Title

User rating

Date added

Company

10 Steps to Mingle With CRM Complaints

Tags: crm, handled, angry customers, phone

67% found useful

31/01/05

Active Request Engine Help Desk Solutions

Tags: crm, continuity, availability, intelligent

50% found useful

19/01/05

Hewlett-Packard

Making the most of customer contact

Tags: crm, retention, loyalty, suppliers

100% found useful

12/01/05

British Telecommunications (BT)

The Big Giant Mortgage Company and the Big Giant CRM

Tags: crm, leads, mortgage, radio

50% found useful

11/10/04

Driving High ROI with Mobile and Wireless Web Applications

Tags: crm, roi, nature, mobile devices

01/10/04

How to... Implement Business Scenarios for Customer Loyalty Management

Tags: crm, customer relationship management, loyalty, deal

13% found useful

01/08/04

Energy Sales and Billing for Commercial and Industrial (C&I;) Customers

Tags: crm, commercial, industrial, billing

40% found useful

01/07/04

CRM Advantage: Efficient Electronic Payment Processing for Enhanced Customer Service

Tags: crm, crm, payment, personnel

50% found useful

23/06/04

Nodus Technologies

mySAP Customer Relationship Management for Utilities

Tags: crm, markets, demands, energy

25% found useful

01/06/04

Driving Toward Compliance

Tags: crm, sarbanes oxley, perform, money

50% found useful

01/05/04

Targeted Customer Management

Tags: crm, profitability, public sector, relationship

50% found useful

01/05/04

A turning point for CRM - where next for the customer-focused business?

Tags: crm, crm, driver, strategies

50% found useful

01/04/04

How to Successfully Deploy Workflow in Your Hosted CRM Application: A Guide for Small to Medium Sized Businesses

Tags: crm, hosted, crm, workflow

75% found useful

01/04/04

Knowledge Empowerment: Six Ways for Customer Service to Cut Costs and Deliver Value

Tags: crm, customer service, continue, competitive advantage

50% found useful

23/03/04

Leverage Conversational Access Solutions to Transform Your Contact Center

Tags: crm, demand, customer service, contact

60% found useful

01/03/04

Analytical CRM: A Marketing-Driven Organizational Transformation

Tags: crm, crm, establishing, analytical

60% found useful

25/02/04

How Can You Guarantee ROI on Your CRM Investment?

Tags: crm, roi, employees, investment

67% found useful

20/02/04

Microsoft Business Solutions CRM Performance Test: Sales Force Automation Workload for Up to 1000 System Users Leveraging Hewlett Packard Servers

Tags: crm, guide, crm, business solutions

50% found useful

12/01/04

Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management

Tags: crm, crm, knowledge, knowledge management

71% found useful

11/01/04

University of St. Gallen

A New Data Management Services Strategy for Supporting CRM Processes

Tags: crm, crm, enhance, data management

60% found useful

01/01/04

General Glass Case Study

Tags: crm, glass, satisfaction, international

33% found useful

01/01/04

Growing Your Business: Solution Selling with the Office Small Business Edition 2003

Tags: crm, sales process, methodology, adapt

80% found useful

01/01/04

The Business of Online Support - Achieving Your Competitive Support Advantage

Tags: crm, customer satisfaction, enterprises, manages

40% found useful

01/01/04

Applying Data Warehousing and Business Intelligence to Insurance

Tags: crm, insurance, intelligence, business intelligence

75% found useful

03/11/03

Why Integrate CRM to Back-End Systems?

Tags: crm, relationship, definition, crm

57% found useful

21/10/03

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