Universal Studios Orlando Resort & Theme Park

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Last Modified May 19, 2000

The policies below apply to reservations made through Universal/Loews Hotel Reservation Office. If you have already made a reservation through the Hotel Reservation Office, your confirmation number will be 8 digits in length and consist of numbers only. For example: 98765432 or 89012345

If you have a reservation that includes letters, please review Universal Parks & Resorts Vacations Terms and Conditions.

AGE REQUIREMENTS:
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

DEPOSIT POLICY:
One night’s room and tax is due at time of booking. The credit card will be charged within 5 business days of the transaction date. If booking within 5 days of arrival you are within cancellation penalty. Your credit card will not be charged unless you do not arrive at the hotel as your penalty. The same credit card should be presented at the front desk upon arrival for payment of all room nights.

FORMS OF PAYMENT:
The following major credit cards, as well as money orders, personal, certified, and travel agency checks, may be accepted for deposits. (For reservations made within 30 days of arrival, personal checks are not accepted.)

For reservation deposits, cash and traveler’s checks are not accepted.

American Express Official Card of Universal Orlando® Resort
MasterCard
Discover/NOVUS
Visa
Diners Club
Japanese Credit Bureau (JCB)
Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment will be accepted plus cash and traveler’s checks.

LAST MINUTE BOOKINGS:
Checks can be mailed to:
6800 Lakewood Plaza Drive
Orlando, Fl 32819

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date. Upon arrival at the hotel, the guest will confirm their departure date.

CANCELLATION POLICY:
The cancellation policy for Central Reservations will be one night’s room and tax if reservation is canceled within 5 days of arrival.

Special Restrictions may apply during holidays and special events

HOTEL TAXES:
Universal Orlando on-site hotels will include certain applicable taxes to be collected each night of a guest’s stay. The following taxes will apply:

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

The policies below apply to reservations made through Universal Parks & Resorts Vacations. If you have already made a reservation with Universal Parks & Resorts Vacations, your confirmation number will be 8 digits in length and consist of numbers and letters. For example: C12B40U4 or 7YW230U3

If you have a reservation that consists of numbers only, please review Universal Orlando On-Site Hotel Reservations.

Revised 1/2/2008 The information provided below is intended to inform you of the various taxes, governmental fees and other charges on any travel-related transactions, fees and charges you may pay when you book your travel arrangements with us. The various fees and charges noted below are included in the package price and are not separately stated. Also, remember that you may incur other charges while traveling that are not included in the quoted price payable to us, such as hotel extra-person or extra-bed charges, resort fees, gratuities, hotel energy and/or telecommunications surcharges, parking fees, telephone fees, room service, movies, mini-bar, or rental car insurance, gasoline, and other incidentals.

Travel Packages:
Prices shown for travel packages are in U.S. Dollars. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of flight, hotels or other items, and may require a minimum nights' stay.

AIR TRANSACTIONS:

GENERAL CONDITIONS:
Taxes and fees are charged per ticket and include, without limitation:

Surcharges - various airline surcharges from $1.50 to over $50 may apply.

Federal Excise Tax - 7.5% of base fare (may be pro-rated for flights from US to Hawaii, Alaska and international destinations). A Travel Facilities Tax of up to $15.00 per roundtrip for domestic flights beginning or ending in Alaska or Hawaii may apply.

Passenger Facility Charges - up to $18.00, depending on the itinerary.

Federal Segment Fees - $3.40 per U.S. flight segment.

September 11th Security Fee - $2.50 per flight segment with a maximum of $10.00 per ticket.

Your air transactions will be fulfilled using electronic ticketing. Paper tickets are not available.

REFUNDS AND REVISIONS TO AIR TRAVEL:
Once booked, airline tickets are non-refundable. In the event you make changes or rebook your vacation package, the original airfare paid may be applied toward a new ticket, subject to the airlines’ rules and regulations, as well as the payment of a re-ticketing fee and any differences in airfare amounts. In the event you cancel and do not rebook your vacation package, you will need to make any changes to future travel directly with the airline, subject to its rules and regulations, as well as payment of a re-ticketing fee and any differences in airfare amounts.

Please note that flight schedules are subject to change and are not guaranteed. Universal Parks & Resorts Vacations shall not be responsible for any airline schedule changes, delays, cancellations, or any airline’s failure to perform for any reason including, but not limited to, strike, inclement weather, or bankruptcy. Duplicate reservations are subject to cancellation by the airline without notice.

Guests are encouraged to reconfirm all flights directly with the airline and are responsible for any additional fees that may be charged by the airline (such as extra baggage or heavy baggage, beverages, movies, etc.). Any seat selection made at the time of booking is not guaranteed. If seat selection is unavailable through Universal Parks and Resorts Vacations, seats will be assigned at airport check in. Guests age 17 and younger must fly with an adult on the same itinerary and reservation. If you are travelling with minors under the age of 18, please contact the airline directly for any safety regulations or other requirements. Please remember to bring a government-issued photo identification which is required for all air passengers 18 years and older.

Of course, all air fares may be subject to additional restrictions, may not be available on all flights, and may change without notice.

HOTEL TRANSACTIONS:

GENERAL CONDITIONS:
Rates shown include hotel taxes. Packages and rates are subject to change without notice. Restrictions may apply. Universal Parks & Resorts Vacations package prices are guaranteed upon full payment received in the Universal Parks & Resorts Vacations office. Package inclusions and options subject to change without notice.

HOTEL ACCOMMODATIONS:
Hotel check-in is generally 4 p.m. Two double beds are standard in the room unless otherwise stated. Charges for in-room safes, rollaway beds and cribs, plus applicable taxes, are not included in the package price and are payable directly to the hotel. Gratuities, resort fees, parking fees, laundry, telephone calls, meals, beverages, sightseeing or any other incidentals at the hotel are the responsibility of the guest. Adjacent rooms and/or connecting rooms, room locations, types of bedding and smoking preferences are on a request-only basis and subject to availability at the time of check-in. Please advise us of any special needs at the time of booking.

REVISION FEES:
Once full payment is received for any bookings within 5 days of arrival, a $50 revision fee per transaction, price increases or supplier fees, will be assessed for any changes made to the reservation including, but not limited to, dates, names, hotel, and ground transportation. Fees are nonrefundable.

REFUNDS
Please allow 2-3 weeks for processing refunds.

CAR RENTAL TRANSACTIONS:

If you keep a rental car longer than the original reservation, you must pay additional amounts, including taxes, governmental fees and other charges, directly to the car rental agency when you return your rental car. Any additional products or services that are offered to you by the car rental company at the time of pick-up, must be paid directly by you to the car rental company.

CANCELLATION FEE FOR BOOKINGS:

Days Prior to Arrival:
6 days or more - Full refund*
0-5 days prior - 1 night of your total vacation cost plus any fees imposed by our suppliers.

*Additional terms & conditions apply regarding transactions including air travel. Guest will be responsible for any cancellation fees assessed by an airline. Any cancellation of an airline ticket must be made at least 24 hours prior to the scheduled airline departure time; otherwise, you may forfeit any airfare amounts that could be applied to future travel.

ATTRACTION TICKET- PURCHASES:
Attraction tickets are non-refundable once purchased. Discovery Cove requires a 14-day notice to avoid cancellation fees. Additional terms and conditions apply regarding transactions including Blue Man Group show admission. Purchase of attraction tickets only must be paid in full at time of booking and are non-refundable.

DEPOSITS/PAYMENTS:

ACCEPTABLE FORMS OF PAYMENT:
We accept American Express®, Discover® Card, MasterCard®, and Visa®. For final payment we also accept personal checks, travel agency checks, money orders and cashiers checks. We will not accept third-party checks. Payments must be made in US$. Personal checks, money orders and cashiers checks are not accepted for reservations booked within 21 days of arrival. Reservations booked within 21 days must be paid with a credit card.

For reservations that include air travel, the total price of airline tickets are due at the time of booking and must be paid in full, in addition to a deposit of per reservation as described below.

DAYS PRIOR TO ARRIVAL - PAYMENT:
22 days or more - $50 per person deposit is required within 5 days of placing reservation on hold. Costs of airfare and attraction tickets (for ticket-only transactions) are paid in full at time of reservation. 0-21 days - Full payment at time of reservation.

Unless you indicate otherwise, we will automatically charge any remaining balance due to your credit card provided at the time of booking on the Final Payment due date.

APPLICABLE LAW AND RESPONSIBILITY:

It is agreed by and between you and Universal Parks & Resorts Vacations, that all claims, disputes and matters whatsoever arising under or in connection with your booking and these policies and procedures shall be governed by the laws of the State of Florida (without regard to conflict of laws) and shall be litigated, if at all, in and before a court located in the State of Florida, USA, to the exclusion of the courts of any other state or country. Universal Parks & Resorts Vacations is not responsible for any error or omission. Universal Parks & Resorts Vacations is an independent wholesaler, and the services described are provided by independent contractors. Universal Parks & Resorts Vacations shall not be responsible or liable in any way for any loss, injury (including personal injury), or any damage caused or arising in connection with customer's travel or other services or products provided through Universal Parks & Resorts Vacations, including but not limited to, any transportation, accommodations, attractions, meals, or other services or any acts of God, weather, strikes, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any other circumstances beyond our control. The terms and conditions of the transportation providers (including all applicable tariffs) shall apply to all transportation services.

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