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U of A University Information Technology Services

Where to Find Us
University Information Technology Services
155 Razorback Road
Fayetteville, AR 72701
Campus MailStop: ADSB-220
ph. (479) 575-2901
fax (479) 575-4753
Our Center for Security
Our mission is to provide computing, network facilities and services in support of instruction, research, and administration of the University of Arkansas' students, faculty, and staff.

Current News and Alerts
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5/28/2008 15:56   Faculty / Staff: Migration to Exchange Calendaring Service Now Under Way


Beginning Thursday, May 15, the University of Arkansas campus began receiving fraudulent email messages directed to campus accounts. The messages look like they are coming from University administration and have a subject line of "Confirm Your Email Address." The attacker attempts to persuade unsuspecting users to give their passwords.  University IT Services reminds users they will NEVER send a message like this.

Users are urged to ignore the message, or any similar fraudulent  message. However, users that may have replied to the email message should immediately change their password by going to to prevent unauthorized access to their account.

University IT Services WILL NOT (and has never) sent messages requesting user account passwords or other personal information to be communicated via email.

5/7/2008 12:32   For Graduating and Non-Returning Students

All graduating University of Arkansas students and other non-returning students are advised to establish alternate email accounts and save the contents of their UARK account (email, the contents of My Documents, etc.), as the University of Arkansas accounts will be deleted from the system.
For more information, please refer to Should users need further assistance or have questions, please contact the UITS Help Desk at 575-2905.

4/24/2008 8:22   AskIT Upgrade

University IT Services (formerly Computing Services) will be upgrading the current AskIT knowledge base and moving it to a new system beginning at 5 p.m., Friday, April 25th.
The upgrade will take approximately two hours. Users should be able to log in to the new system following this two hour period by going to the same web address:
Click the headline to

4/2/2008 10:15   Recommendations for laptop security

In the last few days, University IT Services has received reports of laptop computers being stolen from offices across the University of Arkansas campus.
In light of these recent thefts and for security purposes, University IT Services recommends the following:
Click the headline to

3/27/2008 15:14   Recent Campus Outages

Late in the evening of Monday, March 24th, University IT Services began experiencing intermittent Internet connectivity issues with the primary production host network within the Data Center. The issue created problems accessing such systems as ISIS, email, My Docs, and production web services, among others. Once the issue began, it got progressively worse. Network engineer staff worked throughout the early morning hours to troubleshoot, isolate, and resolve the problems as quickly as possible and services were restored to their normal capacity.

Last night (March 26), beginning around 11:30 pm, the generators in ADSB (where University IT Services is located) failed. Power was restored, however, and all systems should be back up and running. If anyone is experiencing problems, please contact the UITS Help Desk at 575-2901.

The issues experienced on Monday/Tuesday and Wednesday/Thursday were totally independent events and had independent source causes. University IT Services apologizes for any inconvenience these outages may have caused and is working diligently to resolve all of these issues.

3/6/2008 10:31   Campus Wireless Network Outages
A number of intermittent outages in the log in system to use the University public wireless network have been occurring. University IT Services is working on a resolution to this problem, but outages are expected to continue intermittently throughout the day (March 6).
Once the problems are resolved, users will be required to log in as usual (using a web browser), though the log in screens will look different. Users should still login with their UARK Username and password (the same login required for email).
For questions, comments or concerns, please contact the University IT Help Desk at 575-2901.

2/28/2008 10:55   ARE-ON Appoints New Executive Director

Fayetteville — The Arkansas Research and Optical Network (ARE-ON) is pleased to announce the appointment of Michael Abbiatti, Ed.S., to the position of Executive Director for ARE-ON.

Click on news title to read more.

2/21/2008 16:00   Fraudulent Email Sent to UA Campus Users

On February 21, 2008, hackers have once again attempted to fool University of Arkansas account holders through an email scam. This attack purports to originate from the administrator of accounts, and claims that individual accounts will be removed if the message is not responded to.
As with the December 2007 incident, this message is completely fraudulent and should be ignored by all account holders. University IT Services (formerly Computing Services) is taking steps to filter these messages.

However, users that may have replied to the email message should immediately change their password using PASSweb ( to prevent unauthorized access to their account.

Additionally, University IT Services WILL NOT send messages requesting user account passwords or other personal information to be communicated via email.
For questions, comments, or concerns, please contact the UITS Help Desk at 575-2901 or email the IT Security Group at

9/19/2007 10:56   Campus Membership in Educause Provided by Computing Services

Computing Services is providing membership to the EDUCAUSE Learning Initiative for the University-at-large. The EDUCAUSE Learning Initiative (ELI) is a network of higher education institutions and organizations devoted to enhance learning through technology.

Click the title link to read more.

4/9/2007 15:08   PIN Change

PIN Change is now only for non-LDAP accounts.


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