Fully flexible fares can be booked at any time prior to flight departure.
No charge for rescheduling of flight.
If flight is cancelled prior to date of flight a $20 cancellation fee is rendered.
Fare is refundable/transferrable up to 3 hours prior to scheduled departure time.
Fares upgraded to this class are not refundable.
Failure to check-in for flight will result in forfeiture of fare.
Name change is permitted.
Fare is available to all travellers and travel agents, subject to compliance with trading terms.
Ticket is valid for a maximum of 12 months from purchase date.
Purchase of ticket will require immediate payment to confirm booking.
If payment is made on account a purchase order must be supplied within 24 Hours of booking being made
*Your booking is not confirmed until receipt of Purchase Order.
Proof of identity will be required upon check-in.
Passengers who have connections with other carriers must allow:
At least One and a half hours between scheduled times for domestic flights.
Two and a half hours for international flights. (Non-Horn Island Flights). |
Standard fares can be booked at any time prior to flight check-in.
Changes to flight are possible subject to seat availability.
If booking is rescheduled more than 24 hours prior to scheduled travel a charge of $20.00 will apply.
Fare is non-refundable.
Fare is upgradeable to Y Class subject to payment of difference in fare prices.
Failure to check-in for flight will result in forfeiture of fare.
Name changes are not permitted.
Fare is available to all travellers and travel agents.
Ticket is valid for a maximum of 12 months from purchase date.
Purchase of ticket will require immediate payment to confirm booking.
If payment is made account a purchase order must be supplied within 24 Hours of booking being made.
*Your booking is not confirmed until receipt of Purchase Order.
Proof of identity will be required upon check-in.
Passengers who have connections with other carriers must allow:
At least one and a half hours between scheduled times for domestic flights.
Two a half hours for international flights. (Non-Horn Island Flights). |
INTRODUCTION - It is incumbent on all passengers to be aware of the terms and conditions of travel with ATAS, the company therefore, accepts no liability for any claims covered within the terms and conditions for travel.
BAGGAGE AND BAGGAGE LIMITATIONS - Baggage allowances are calculated with the view that the airline operates small aircraft and to maximise safety, payload and efficiency.
Allowance for an adult is 15kgs. Allowance for a child is 10kgs. There is no allowance for infants. However, with prior notification to our reservations team, we will carry strollers and carrycots free of charge when passengers are travelling with infants. Fully collapsible wheelchairs may be carried free of charge if we are notified in advance. For health and safety reasons no single piece of baggage should exceed 32kgs in weight. Security of baggage is the responsibility of the passenger. A charge will be levied for any baggage exceeding the allowable limits.
PAYMENT METHOD - Most payment methods are available to ATAS customers and facilities are in place to make payment as convenient as possible. ATAS accepts all major credit/debit cards and also has direct deposit facilities. Cash payments may also be made at both our Cairns and Horn Island offices. ATAS does not accept personal cheques for payment of tickets.
UNACCOMPANIED MINORS /CARRIAGE OF INFANTS - ATAS considers children over the age of 2 and under the age of 11 to be minors. ATAS has a policy of only allowing children older than 10 years of age to travel as unaccompanied minors, it is a requirement of passage that the child is met at the destination by a nominated parent/or guardian.
The carriage of only one infant per passenger is permitted free of charge, any additional infants are to be charged a child fare and all infants names must be notified at time of booking. ATAS reserves the right to place infants on their own seat for safety reasons. Pregnant women should consult with their medical advisor prior to flying.
DANGEROUS GOODS - Dangerous goods may not be carried. A list of common dangerous goods is displayed at check-in counters and further information is available on request. Passengers are requested to clarify any doubtful items prior to check in. Common examples are: flammable liquids and solids, poisons, corrosives, acids, wet cell batteries and compressed gases (some common camping equipment) and poisons
(not including medical prescriptions).
If a customer is in any doubt about what may or may not be considered a dangerous item, they should contact ATAS in Cairns for further advice. There are stiff penalties for persons who knowingly or unknowingly consign dangerous goods without notifying the carrier
CHECK IN AND FLIGHT CLOSURE TIMES - ATAS operates a scheduled service. To keep to these schedules we have a check-in and flight closure policy.
These policies are in place for the sole purpose of giving the best possible service to our customers. It is important for you as the passenger to be prompt for your flight. To make this happen, passengers need to be checked in and ready to depart at least 20 minutes prior to departure. This applies to outer islands as well as Horn Island. Flights will be closed 20 minutes prior to departure. Passengers will not be accepted for boarding after this time. Pilots have the right to exercise their discretion as to whether a late passenger may travel; pilots also have the right to refuse late passengers travel.
FREIGHT - Freight bookings shall be taken on a space and weight available basis. ATAS does not guarantee freight consigned to us unless a same day premium is paid. Consigning freight with ATAS may be done through our Horn Island office or through our many agents in the Torres Strait
ALCOHOL - The carriage of alcohol to many parts of the Torres Strait is not permitted. However, the main centres of Horn and Thursday Islands have licensed premises in their respective communities. Maximum penalty that a court may impose for a first offence is $37,500. For further information on alcohol restrictions you can log on to www.liquor.qld.gov.au/Indigenous/Alcohol+Management+Plans
CARRIAGE OF ANIMALS (DOMESTIC PETS) - Domestic pets, for example dogs, cats, birds etc may be carried on ATAS flights and are charged as excess baggage when travelling with their owners. Pets must be booked with prior notice to ATAS so as to make provision on flights for the space required by cages or carrying boxes. Descriptions and approximate weights of animals are required when booking. Pets may not be booked onto a flight that is already carrying a Natural Human Specimen (coffin). All animals need to have the appropriate quarantine and vaccination certification documents with them. Animals travelling on their own will be charged at freight rates. Guide dogs for sight and hearing impaired passengers travel free of charge and would be included in the price of the ticket purchased by said persons. Normal health criteria however, would still apply
LIABILITY AND INSURANCE - ATAS is a limited liability company and is protected as such.
Travel within Australia is limited by the provisions of the Civil Aviation (Carriers’ Liability) Act 1959 as amended or complementary State based legislation. Our liability for your injury or death is limited to $500,000.
Due to the limitations in our liability ATAS advises all passengers to take out travel insurance, this should cover items such as change in travel plans or travel cancellation, unexpected medical or hospital expenses, personal injury and death, delayed, lost or damaged baggage, missed connections.
ATAS has no obligation or liability to any passenger for any underperformed or delayed carriage except as set out in these terms and conditions. In particular ATAS has no liability for any missed connections or appointments or for any consequential or other loss. This limitation extends to ATAS officers, employees, agents and representatives.
RIGHT OF REFUSAL TO CARRY PASSENGERS - ATAS reserves the right to refuse any passenger that is deemed to be unfit to fly, whether for medical reasons or passenger behaviour which may in some way, inconvenience other passengers or jeopardise the safe operation of aircraft.
SMOKING - Smoking is not permitted on any ATAS flights, in accordance with Civil Aviation Regulations and Air Navigation Regulations.
PRIVACY - ATAS has a strict code of practice with regards to customer privacy under the Federal Privacy Act and makes every effort to maintain the privacy of customers and their details wherever possible. ATAS may however, divulge passenger details to other companies, in the pursuit of our business and other details as requested by government agencies, such as customs, immigration and security services.
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