What happens if I forget my Season Ticket Book?
If a Season Ticket Book has been forgotten, a duplicate match ticket may be issued by the Ticket Office for a charge of £50 to enable the Season Ticket Holder to enter the ground. A sum of £40 is refundable upon production of the relevant voucher and duplicate match ticket at a later date. This charge eliminates difficulties arising when a duplicate voucher has been issued and subsequently found to have been sold. This system is felt to be fair and preferable to that previously in force, namely of not letting the individuals concerned into the stadium. This is an anti-touting and a health and safety issue. Please do not remove any unused vouchers from your
Season Ticket Book as these do not run concurrently and may be required at a later date.
What happens if I forget my Members' Card on a matchday?
Should you need a replacement or temporary card for any reason, the charge will be £10, which is non-refundable. Replacement or temporary cards can be obtained from the Members Club, Paxton Road, Tottenham, London, N17 0AP on production of proof of identity.
What happens if I forget/lose my matchday ticket?
Matchday tickets may not be duplicated or re-printed. Your match ticket is essential to gain admission into the stadium. Please ensure you keep it safe. No match ticket = no admission.
How can I change my existing Season Ticket seat(s)?
Transfer requests must be made by completing the transfer request form on the reverse of our renewal form, prior to the season commencing.
I am a Season Ticket Holder or Club Member, how can I buy an additional ticket?
Season Ticket Holders and Club Members will have a one-day window to purchase one additional guest ticket for any home League fixture. This day will be on the tenth day of the priority-booking period for Club Members - the day before any remaining tickets go on general sale. Tickets are dependent on availability and are not guaranteed.
When am I entitled to a refund?
Refunds are only considered in exceptional circumstances and on a discretionary basis. Under the terms and conditions there are no refunds for Season Tickets, Club Members and nonmember ticket purchases.
I am unable to afford a Season Ticket as a one-off payment, but I would like to attend every game. What can I do?
The Club offers an Easy Payment Scheme where the cost of your Season Ticket may be paid in ten monthly installments. See the Season Ticket application form for more details.
Why can't I transfer my loyalty points between Season Tickets and Club Membership?
The loyalty is calculated quite differently between the two schemes. As in all ticketing procedures, Season Ticket Holders will always have priority over Club Members. Points are therefore calculated and applied within each associated group.
Does the Club offer supporters the opportunity of official travel to away matches?
If you are a Season Ticket Holder or Club Member you may apply for the official coach travel, which is operated by the Club for all away matches excluding the London matches. Coach times and charges are advertised through the Club's Communication Channels. On occasions, for popular away Cup-Ties, the Club will operate coach, rail and plane packages. Again, these packages will be advertised through the Club's Communication Channels.
I applied for an away match ticket. How do I know if I have been successful?
All match tickets and unsuccessful match applications are posted out by the Ticket Office at least seven days in advance of the match date. If you have not received a match ticket or your returned application three days prior to the match date, please contact the Ticket Office on 0844 844 0102. If you have been successful, and not received your match tickets, the Ticket Office will confirm to the away club that you have not received your original tickets through the post. You will need to visit the away club's Ticket Office on the matchday with I.D. to collect a duplicate set of tickets. These tickets may only be collected if the Ticket Office has been informed prior to the match date, so they can forward relevant information to the away club.
Why can I never get through on the Spurs Ticketline the morning of an on-sale date?
Unfortunately with all sporting, pop or music events, there must be a date and a time when the tickets first go on-sale. Our call centre is always fully-manned, with additional support staff, in preparation to accept supporters' calls on these dates. However, with thousands of supporters all attempting to purchase match tickets at 9.30am on the first day of sale, all calls may not be answered simultaneously. For the majority of fixtures, the initial large call volume has cleared after the first two hours of sale. If you are a Club Member calling to book tickets, please have your Club Membership number to hand, together with a valid Credit/Debit card, to speed up the sales process. Please note: If you are booking for other Club Members, you will also require their Club Membership numbers. To help alleviate the large call volumes, the Club has invested in the on-line ticketing facility, which can be found on tottenhamhotspur.com
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