This article was previously published under Q245025
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describes how to download and install the Microsoft Office 2000 Service Release
1/1a (SR-1/SR-1a) Update from the Microsoft Tools on the Web site.
For additional information about how to obtain
the latest Office 2000 Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:
OFF2000: How to obtain the latest Office 2000 service pack
Note The Office 2000 SR-1a update includes the original Office 2000
SR-1 update and the Office 2000/Windows 2000 Registry Repair Utility. To obtain
the Office 2000/Windows 2000 Registry Repair Utility, visit the following
Microsoft Web site:
The functionality of this utility is the only addition to the
SR-1a update. If you have already installed the SR-1 update and have not
upgraded from Microsoft Windows NT 4 to Microsoft Windows 2000, you do not need
this utility. If you have upgraded from Windows NT 4 to Windows 2000 and have
already installed the SR-1 update, only install the Office 2000/Windows 2000
Repair Utility. All other users should install the SR-1a update.
determine whether SR-1 or SR-1a is installed on your computer, see the
following Microsoft Knowledge Base article:
261934 (http://support.microsoft.com/kb/261934/) Description of the version differences between the Office 2000 SR-1 and SR-1a updates
For additional information about the SR-1a
update, click the following article number to view the article in the Microsoft Knowledge Base:
OFF2000: What is the SR-1a
Note You might want to print this article to use for reference while
you install the SR-1/SR-1a Update.
The Office 2000 SR-1/SR-1a Update is designed to update your
Office 2000 programs and supporting files to SR-1/SR-1a level. The following
Microsoft programs can be updated by the SR-1/SR-1a Update:
Microsoft Office 2000 Premium Edition, Professional
Edition, Standard Edition, Small Business Edition, and Developer
All stand-alone Microsoft Office 2000 programs, including
Microsoft Excel 2000, Microsoft Word 2000, Microsoft Outlook 2000, Microsoft
Access 2000, Microsoft PowerPoint 2000, Microsoft FrontPage 2000, and Microsoft
Additionally, the SR-1/SR-1a Update lets you update your
installation of Microsoft Internet Explorer to version 5.01.
Note The SR-1/SR-1a Update updates both Retail and OEM versions of
What the Office 2000 SR-1/SR-1a Update does not do
The SR-1/SR-1a Update does not update any one of the following:
Administrative installations of Microsoft Office 2000. If
you need to update an administrative installation, you must obtain a special
version of the SR-1/SR-1a Update that is designed specifically for
For additional information about how to obtain the SR-1/SR-1a
Administrative Update, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the Office 2000 SR-1/SR-1a Update and how to apply the update to administrative installations
Installations of Microsoft Office 2000 that were created by
using an administrative installation. If you installed Office 2000 from an
administrative installation, contact your system administrator before you
install the SR-1/SR-1a Update. After your system administrator has installed
the special SR-1/SR-1a Update for administrative installations, the
administrator can instruct you in how to update your installation of Office
2000 to SR-1/SR-1a level.
Microsoft PhotoDraw 2000. The updated version of Microsoft
PhotoDraw 2000 is available as a separate product or as part of the full
Microsoft Office 2000 SR-1/SR-1a Premium Edition package.
Microsoft Office 2000 Language Pack files. Your existing
Language Pack files should work correctly with Office 2000 SR-1/SR-1a; however,
when SR-1/SR-1a versions of the Language Packs become available, you should
obtain and install them.
Non-English versions of Office 2000. Do not use the English
version of the SR-1/SR-1a Update to update non-English versions of Office 2000.
Non-English versions of the SR-1/SR-1a Update will be made available as they
Before you start downloading and installing the SR-1/SR-1a
Update, make sure that your computer meets the following system requirements:
One or more of the programs included in Office 2000 must be
installed on your computer.
You must have your original Office 2000 CDs available. As
part of the updating process, the SR-1/SR-1a Update reinstalls Office 2000 to
make sure that your Office 2000 installation is valid. Do not start the
SR-1/SR-1a Update process unless you have your Office 2000
For additional information about this requirement, click the following article number to view the article in the Microsoft Knowledge Base:
OFF2000: Why the Office 2000
SR-1/SR-1a Update requires the Office 2000 CDs
The CD1 update requires a minimum of 33 MB of free space on
your hard disk to install without rollback capability. Rollback capability (the
ability to restore your computer to its pre-SR-1/SR-1a update condition should
a problem occur) requires a minimum of 214 MB if you have a typical
installation of Office 2000 Premium Edition CD1, or 263 MB if you have a
complete installation of Office 2000 Premium Edition CD1.
The CD2 update requires a minimum of 34 MB of free space on
your hard disk to install without rollback capability. Rollback capability
requires a minimum of 165 MB if you have installed Office 2000 Premium Edition
Note The following steps require Internet connectivity. Additionally,
you will likely be prompted to insert the original install media. Because of
the size of the SR-1/SR-1a Update download, you may want to download it at
night or at a time when your Internet connection speed is the fastest,
particularly if you do not have a broadband Internet connection.
To download and install the SR-1/SR-1a Update, use your Web
browser to visit the following Microsoft Web site:
On the right side of the Web page, click
Download. If you are prompted with the choice to Open or to
Save O2ksr1a.exe, click Open. The SR-1a update starts downloading
now. Because of the relatively large size of the download, this process can
take up to several hours, depending on your Internet connection
After the update package is finished downloading, the
interface appears. Follow the instructions that appear on the screen to
complete the installation. If you are prompted to install the original install
media during the process, do so when you are prompted.
When the install process is completed, restart your
computer if you are prompted to do so.
Any user, even one without administrative permissions, can
install the SR-1/SR-1a Update on a computer that is running Microsoft Windows
NT 4.0. However, administrative permissions are required to update to Microsoft
Internet Explorer 5.01 on a Windows NT 4.0 computer.
If your computer is running Microsoft Windows 95 or
Microsoft Windows 98 with user profiles enabled, each user of the computer must install the SR-1/SR-1a Update when they
are logged on, using their profile.
The rollback feature of the SR-1/SR-1a Update is designed
to restore your system to its pre-SR-1/SR-1a Update state, in case you cancel
the update process or the Windows Installer reports a non-fatal error. Rollback
will not function if your computer loses power, or if there is a fatal error in
the installation process. If your hard disk does not have enough free disk
space to support rollback, you will be prompted to continue installation of the
SR-1/SR-1a Update without rollback.
For additional information about the problems
that are fixed in Office 2000 SR-1/SR-1a, click the following article number to view the article in the Microsoft Knowledge Base:
List of fixed problems in Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
For additional information about Office 2000
SR-1/SR-1a recommended updates for Windows 95, Windows 98, Windows NT, and
Windows 2000 systems, click the following article numbers to view the articles in the Microsoft Knowledge Base:
OFF2000: Office 2000 Service
Release 1/1a recommended updates for Windows 2000 systems
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
OFF2000: Office 2000 Service Release 1/1a recommended updates for
Windows 95, Windows 98, and Windows NT 4.0 systems
SR1Changes.xls, a file that contains information about specific changes and
updates that are included in Office 2000 Service Release 1/1a (SR-1/SR-1a),
visit the following Microsoft Web site: