PLAYSTATION®3 Warranty Guidelines

Manufacturing Fault with PLAYSTATION®3 consoles inside one month of purchase
Manufacturing Fault identified within 30days of purchase, console is valid for a new exchange at retail.
A Proof of purchase must be presented in order to claim a new replacement or warranty service.

Fault with PLAYSTATION®3 console inside one year of purchase
Faulty console's outside of 30days but within 12-months of purchase date are valid for warranty service. Servicing of your console may be individual repair or exchange for a remanufactured unit by means of the PlayStation Support Centre (1300 365 911).

Fault with PLAYSTATION®3 console outside one year of purchase
Customer can call the PlayStation Support Centre and organize a service. Out of warranty fees will apply.

The term “Product” means the PLAYSTATION®3 computer entertainment system (“the PS3™ system”) and any official PLAYSTATION®3 peripherals supplied in the box with the PS3™ system.  The system software pre-installed in the PS3™ system or subsequently provided via updates or upgrade releases is licensed to you, not sold, and is for use only as part of the PS3™ system.  The terms of such system software license are at http//www.scei.co.jp/ps3-eula.

This Guarantee does not cover your data, any separate software or PlayStation® games whether or not packaged or included with the Product, or any PlayStation® accessories or peripheral devices that are not manufactured by or for SCEE.

This Guarantee is given to you, the first user of the Product.  It is personal to you and cannot be used by anyone else.

Sony Computer Entertainment Ltd (“SCEE”) guarantees that this Product is free from defects in material and workmanship that result in Product failure during normal usage in accordance with the terms set out in below and will, for a period of 1 (one) year from the date of original purchase, repair or (at SCEE’s option) replace any component part of this Product, free of charge, where it is fault due to defective materials or workmanship.  Replacement will be with a new or refurbished component or unit, at SCEE’s option, which is guaranteed for the remainder of the original Guarantee Period.

The benefits conferred by this Guarantee are in addition to the statutory rights and remedies the consumer has in the UK and Eire in respect in respect of this Product and this Guarantee does not affect such rights and remedies in any way.  The benefits conferred by this guarantee are also in addition to other rights and remedies which the consumer has in law in Australia and New Zealand in respect of this Product, including rights and remedies available under the Trade Practices Act 1974 and State and Territory legislation in Australia and the Fair trading Act 1986 in New Zealand and this Guarantee does not affect such rights and remedies in any way.

This Guarantee is given to you as first user by Sony Computer Entertainment Europe Ltd of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom.

IMPORTANT

1. If you need to claim under this Guarantee, please call the appropriate customer service number for return instructions and other guidance (Australia: 1300 365 911 or New Zealand: 094152447).
2. This Guarantee is only valid:
   • In the United Kingdom, Eire, Australia and New Zealand; and
   • When the original sales receipt or invoice (indicating the date of purchase and retailer’s name) is presented together with the faulty Product (and has not been altered or defaced since the date of original purchase);and
   • When the Guarantee seal and the serial number on the Product have not been damaged, altered or removed
3. SCEE may elect at its option to repair or replace the Product with a new or refurbished component or unit.
4. Repair or replacement will involve installation of the latest software or firmware updates for the Product.
5. When arranging for warranty service under this Guarantee, our Customer Service helpline will discuss with you whether you should leave the hard disk drive (“HDD”) included in the PS3™ system on purchase inside the PS3™ system, or remove and retain the HDD prior to the return of the system for warranty service.
6. If the PS3™ system is returned with the HDD for warranty service, repair or replacement of the Product will involve reformatting of the HDD.  This is the quickest for of warranty service we can offer.
7. If the PS3™ system is returned without the HDD for warranty service, we will where possible ensure the repaired or replaced unit has the same unique internal identification as the returned PS3™ system.  Please note this form of warranty service will take longer than the service described in the previous paragraph.  If for any reason we are unable to rewrite the original system ID and you wish to receive warranty service, you will need to reformat your HDD before you are able to use it with your repaired or replaced PS3™ system.
8. You understand and agree that reformatting of the HDD will result in loss of your stored data, files or software.  To avoid loss or erasure of any software, data or files you may have stored on the hard disk and which you consider private or confidential or which you wish to retain, before submitting the Product for guarantee service you should where possible back these up and remove them. Clearing your PLAYSTATION® Network password is helpful to protect your information.
9. You understand that this Guarantee does not cover stored data that SCEE is not liable to you for any loss or corruption of your data, files or software resulting from repair or replacement of the Product under this Guarantee.
10. You should back up your hard disk regularly to prevent loss or alteration of data, although some content cannot be backed up and must be reinstalled by the user.
11. To avoid damage to or erasure of removable external data storage media or peripherals or non PS3™ components, you must remove these before submitting the Product for guarantee service.
12. You may not claim under this Guarantee when the Product is damaged as a result of:
    • Commercial use, accident, fair wear and tear, negligence, abuse, or misuse (including, without limitation, failure to use this Product for its normal purpose and/or in accordance with instructions on proper use and maintenance, or installation or use in a manner inconsistent with applicable local technical or safety standards);
    • Use in conjunction with any unauthorised peripheral (including, without limitation, game enhancement devices, hard disk drives, adaptors and power supply devices);
    • Any adaptation or adjustment to, or alteration of, the Product carried out for any reason, and whether properly carried out or not;
    • Maintenance or repair or attempted repair carried out other than by a SCEE authorised service facility;
    • Use in conjunction with unauthorised software, virus infection, or fire, flood or other natural calamity; or
    • Operation or treatment of the Product inconsistent with normal personal or domestic use or operation outside the Product specifications.
13. You may not claim under this Guarantee where you are in material breach of your system software license (see http//www.scei.co.jp/ps3-eula).
14. To the extent permitted by the applicable law, this Guarantee will be your sole and  exclusive remedy in relation to defects in this Product and all other guarantees, warranties, terms    and conditions, express or implied by statue or otherwise, in respect of this Product are excluded   and neither SCEE nor any its affiliates or suppliers, will be liable for any special, incidental, indirect or consequential loss or damage including loss of data, howsoever arising.
15. SCEE does not warrant or guarantee any third party product or service, which may be offered in connection with the Product.
    

If this Product needs any repair, which is not covered by this Guarantee, please call your local Customer Service helpline for advice. If your home country is not one of those listed, please contact your retailer.