On CBS.com: Where in the world is Gabon?
Three interview behaviors managers don't like
It's a mistake to think an interviewer is going to be able to look through your exterior to see the exceptionally wonderful person you are inside. As painful as it may be, you have to exercise certain behaviors to be successful in interviewing. by Toni Bowers
Tags: Question, Management, Workforce Management, Handshake, Emotional Intelligence, Job, Recruitment & Selection, Human Resources, Tools & Techniques, Toni Bowers
Video: Track a user's Internet Explorer History with IEHistoryView
Spying on end users may an unwelcome activity for most IT pros, but it is often a necessary duty for network administrators. In this IT Dojo video, Bill Detwiler shows you a free tool called IEHistoryView that can help you investigate complaints of inappropriate Internet usage and suspicious browsing behavior....
Tags: Video, Microsoft Internet Explorer, Bill Detwiler, Marketing, Corporate Communications, Web Browsers, Internet
Apple releases fix for iTunes 8 Windows BSOD errors
Apple released a fix for Windows users who are experiencing Windows BSOD errors as a result of iTunes 8. For complete information, read the Apple support article TS2280. by Bill Detwiler
Tags: Digital Music, Consumer Electronics, BSOD, Digital Media, Operating Systems, Software, Bill Detwiler, Personal Technology, Apple Inc., Microsoft Windows
Firefox Plays Chrome Catch-up. Or does it?
Firefox has been feature "one-upped" by a brand new browser. With the release of Chrome comes the onslaught of stealth-mode browsers and Firefox is the last in line to release this feature. Jack Wallen wonders if Firefox dropped the ball. by Jack Wallen
Tags: Mozilla Firefox, Feature, Jack Wallen, Privacy Mode, Web Browser, Open Source, Web Browsers, Internet
Video: Star Trek + The A-Team = Comedy gold
Imagine a bizarre time-travel paradox wherein the crew of the Starship Enterprise assumed the guise of a early 1980s crack commando squad persecuted for a crime they didn't commit. This would be their theme song and credits video. by Jay Garmon
Tags: Government, Star Trek, Video, Jay Garmon, Marketing, Federal Government, Corporate Communications
Use cause and effect diagrams to stop recurring service delivery interruptions
The only way to prevent recurrence of unwanted events is to eliminate the underlying causes. Treating symptoms is usually easier. But treating the sickness when the cause is a compromised immune system will not result in IT service delivery improvements. by Tom Olzak
Tags: Drum, Condition, Management, FMEA, Event, Tom Olzak, Team, Change Management, Tools & Techniques, Team Management
Sanity check: Is Microsoft for grown-ups and Google for kids?
While Google continues to grow in prestige and profit, there are signs that its halo is slipping. As a software and services provider to the enterprise, quality control and staffing issues are big problems for Google, and it's driving some developers and businesses to Microsoft. by Jason Hiner
Tags: Google Inc., Jason Hiner, Management, Software, Beta, Microsoft Corp., Tools & Techniques, Internet
Easily add a subitem to a bulleted or numbered list
Entering a subitem or list to a bulleted or numbered item can create more work than necessary, if you don't know the right buttons to push. by Susan Harkins
Tags: Susan Harkins, Microsoft Word, Word Processors, Office Suites, Software, Microsoft Office, Bullet
Windows Home Server - Real-life scenario
Windows Home Server is a great addition to many home networks. Scott Lowe gives you a peek at his home network--based on WHS--and how he uses it. by Scott Lowe
Tags: Servers, Microsoft Windows Home Server, Operating Systems, WHS, Software, Microsoft Windows, Hardware, Scott Lowe
BGP: Yet another Internet time bomb
BGP is the core routing protocol of the Internet and yet it appears that BGP's trusting nature allows attackers to intercept Internet traffic. The problem has been known for a long time so why hasn't it been fixed? Michael Kassner answers that and points out a new twist. by Michael...
Tags: Autonomous System Numbers, Networking, Router, BGP, Neighbor, Internet, Border Gateway Protocol Neighbor Concept, Michael Kassner
In the wake of disaster
Statistics on businesses lost to disaster are overwhelmingly oppressive. If you have a stubborn client who resists preparing for the worst, help shed some light on reality. Without a plan, the chances of recovering from a disaster are small. by Susan Harkins
Tags: Susan Harkins, Disaster, Operational Accounting, Client, Finance
What separates a good technical consultant from the pack?
It seems like anyone can hang out a consultant shingle, but not everyone can deliver. Here are the traits that make a consultant stand out from the crowd. by Robert Bogue
Tags: Skill, Consultant, Customer Service Customer Service, Outsourcing, It Operations, Robert Bogue, Business Operations, Outsourcing & Subcontracting, Customer
Geek Gifts 2008: The $8,000 Alienware Area 51 ALX
The Area 51 ALX systems from Alienware are their flagship desktop computers. But does that mean this personal computer is worth the $8,000 price tag. Mark Kaelin tells you in this review. by Mark Kaelin
Tags: Alienware, Computer, Productivity, Desktops, PC, Hardware, Mark Kaelin
What was that all about?
Many managers give away their power with their performance in group meetings. But this career-limiting behavior can be avoided. John M McKee provides some insight in this article. by John McKee
Tags: Career, Professional Development, Leadership, Management, John McKee
Gates/Seinfeld isn't Bill's first foray into commercials
Bill Gates is now pitching Microsoft products with the help of Jerry Seinfeld. Bill's no stranger to the acting stage. Here's an ad he did in the 90's for Coke. by John Sheesley
Tags: Career, Professional Development, Microsoft Excel, Operating Systems, Bill Gates, Software, Office Suites, Microsoft Office, John Sheesley, Microsoft Windows
What's up with Lenovo and Linux?
Lenovo announced that it would no longer sell pre-installed Linux on ThinkPads and ThinkCentres via online sales. by Selena Frye
Tags: Sales, Sales Strategy, Operating Systems, Lenovo Group Ltd., Software, Linux, Open Source, Selena Frye, UNIX
10 reasons why you should use the Opera browser
Despite its low profile, Opera offers a host of features that set it apart from the browser pack. According to Jack Wallen, Opera is fast and stable -- and it contains many features other browsers can't touch. by Jack Wallen
Tags: Opera Browser, Page, Jack Wallen, Mice, Web Browser, Hardware, Speed Difference, Peripherals, Torrent Client, Feature
10 things to love (and hate) about IE 8
Does IE 8 offer some legitimate enhancements -- or is it just more of the same? Deb Shinder runs through several of the new IE 8 features, many of which she says are big improvements. by Debra Littlejohn Shinder
Tags: Toolbar, Web, IE 8, Debra Littlejohn Shinder, Web Slice, Microsoft Internet Explorer, Microsoft Internet Explorer 7, Tab, Web Browsers, Internet
One CIO's strategy for battling accountants
If IT has an arch-enemy in an organization, it's usually finance. We have strategies and solutions that can help make the business more efficient, but accountants are often too concerned with the bottom line. Here's how one CIO deals with accountants. by John Sheesley
Tags: Accountant, Financial Accounting, Strategy, John Sheesley, Information Technology, CIO, Finance
10 ways to establish rapport with others
It's not always easy to connect with other people, but it's a useful skill to master -- for your personal life as well as for your professional one. Calvin Sun offers some suggestions for getting people to warm up to you and open the lines of communication. by Calvin Sun
Tags: Rapport, Person, Calvin Sun
high cpu utilization of rtvscan.exe
We have several windows 2000 servers and bunch of windows xp clients. All the servers have norton corporate edition and xp machines have managed norton clients.Everything worked fine until installing update rollup for service pack 4 on the server. Now the rtvscan.exe will take up 50% of cpu cycles on...
Tags: server, Symantec Corp., windows, CPU, xiea, update rollup, rollup, Hi This
How to stop Office/Outlook 2003 from synchronizing
This seems to be a common and frustrating problem, and I haven't been able to find an answer anywhere. My computer periodically tells me that Microsoft Office 2003 is synchronizing folders. While it's doing that - and it takes awhile - not much else ca
Tags: ebecca@..., microsoft officer 2003, Microsoft Outlook, Microsoft Outlook 2003, software, Microsoft Office, synchronization, computer, outlook 2003, synchronizing
The IT Strategic Plan Step-By-Step
It's April and you are four months into your organization's fiscal year. You know that within six months you'll need to have your operating plan for the upcoming year in fairly solid shape. You also know that creating an operating plan without a longer-range strategic view is like driving a...
Tags: Management, Plan, Strategy, Information Technology, Forrester Research Inc.
How To Use the Six Laws of Persuasion during a Negotiation
In order to be successful, you must master the persuasion process, which will enable you to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. In other words, you have to be able to "sell" your ideas in order to make changes...
Tags: Free Trade, Global Knowledge Network Inc., Negotiation, Finance
One Click App Killer (exe)
With this very small utility you can kill you freezed programs with one click. For example you double-click on it's icon, the target-like cursor show-up, then on the next program you click, it's terminated. We've took the idea from UNIX world, where people use Xkill. Basically, this utility is a...
Tags: Operating Systems, Software, Construction, Utility, UNIX
IT Dojo: Create your own bootable USB flash drive for Windows XP
Booting Windows XP from a USB Flash drive gives you great IT support tool. For example, you can make a troubleshooting toolkit for booting and analyzing seemingly dead PCs. Or you could always have your favorite support applications at your fingertips.In this IT Dojo video, Bill Detwiler, TechRepublic's Head Technology...
Tags: pe builder, bootable usb, usb flash drive, microsoft windows xp, bios, bootable device, it dojo
10 Firefox extensions you can't live without
Whether you want to speed access to the Web sites you regularly visit, keep better tabs on your tabs, or protect your system from potentially dangerous active content, there's a Firefox extension ready to help you out. Jack Wallen shares his list of favorite time-saving, browser-enhancing add-ons.This download is also...
Tags: Firefox Extension, Jack Wallen, Tab
Download this project plan template
If you've taken on a small to midsize project that doesn't warrant a full-scale plan in Microsoft Project, download this Excel spreadsheet template sent in by a TechRepublic member for quick and easy project management.
Tags: Management, Microsoft Excel, TechRepublic Inc., Project Management, Office Suites, Software, Microsoft Office, It Operations, It service Management, Strategy
Use these four Registry tweaks to accelerate Windows XP
Plenty of third-party programs claim to tweak or optimize Windows. However, most of them simply make Registry edits. Here are four manual tweaks that experienced IT professionals can make to improve the speed of Windows XP.Title: Windows XP Hacks, 2nd Edition ISBN: 0596009186 Published: February 2005 Author: Preston Gralla Chapter:...
Tags: Registry, Operating Systems, Software, Microsoft Windows XP, Microsoft Windows, O'Reilly Media Inc.
Network Security Checklist
Now more than ever, you depend on your network for your most important business operations, such as communication, inventory, billing, sales, and trading with partners. Many small and medium-sized businesses do not have adequate network security. Here's how to make sure you do. View and complete this...
Tags: Networking, Network, Security, Network Security
TCP/IP Troubleshooting
Troubleshooting is a necessary part of supporting any network installation. Determining and repairing problems can consume a lot of time, especially if you don't know what to do or how to do it correctly and quickly. This On Demand Web Seminar explains how you might consider troubleshooting different problems that...
Tags: Tcp/Ip, Networking, Network, Global Knowledge Network Inc., Productivity
Boot Windows XP from a USB flash drive
Almost everyone who has worked with computers for any lengthof time at all has run into at least one situation in which a problem left a PCunbootable. What if you could return the machine to a bootable state just byinserting a USB flash drive though? Believe it or not, it...
Tags: USB flash drive, Microsoft Windows XP, Microsoft Windows, Brien M. Posey MCSE
10 mispronunciations that make you sound stupid
Right or wrong, people often judge you by the way you pronounce things. Say a word incorrectly and POW -- they've pegged you as a provincial, poorly educated moron. Toni Bowers offers a list of commonly mangled words so you can double-check your own pronunciation. by Toni Bowers
Tags: Career, Ya'll, Professional Development, Home Entertainment, Word, TVs, T, Blogging, Personal Technology, Toni Bowers
Cracking Open the Apple iPhone 3G
Apple's iPhone 3G arrived on Friday with a bevy of new enterprise-ready features, including Exchange support, business-grade security, and third-party applications powered by an SDK. As with the first iPhone, we waited in line, bought our phone, signed an AT&T; contract, and promptly began to crack open the case. Come...
Tags: apple, off topic, Bill Detwiler, Apple iPhone, apple iphone 3g, wireless, iphone, at&t;, Consumer Electronics, Cellular Phones
The Case for Document Management
Are you asking how to avoid court-imposed sanctions? Are you wondering how to keep the escalating costs of electronic and paper discovery to a minimum? Whether the objective is to handle litigation, deliver new contracts, or projects, companies today need solutions that promote teamwork. However, common bottlenecks...
Tags: Compliance, Computhink, Document Management, Management, Content Management, Software, Managerial Accounting, Enterprise Software, Team Management, Finance
Unified Communications: Presence/Status/Mobility/Collaboration
In this fast-paced 5-minute Flash presentation, follow fictional Operations Manager Sam Jones as she efficiently responds to a complex, multilevel client emergency using the tools of Unified Communications. Watch as she deploys them to listen to voice messages via email, locate situation-relevant contacts and call them with a click, automatically...
Tags: Unified Communications, NEC Corp., Voicemail
Microsoft Dynamics CRM Online 30 Day Trial
If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you Microsoft Dynamics CRM capabilities without the investment in IT infrastructure...
Tags: Microsoft Dynamics CRM Online, CRM, Microsoft Dynamics Live, Microsoft Dynamics CRM, Software, Microsoft Dynamics, Microsoft Corp., Marketing, Advertising & Promotion, Enterprise Software
10 Windows XP tricks and timesavers
Here's the latest roundup of popular Windows XP tips from our Microsoft Windows blog, ranging from gathering MAC addresses to creating custom characters to removing resource-consuming device drivers you no longer need.
Tags: Greg Shultz, Operating Systems, Software, Microsoft Windows XP, Microsoft Windows
The HP StorageWorks EVA4400 Challenge
In a first time, head-to-head comparison, HP recently put EVA4400 virtualization capabilities to the test against a traditional disk array from EMC CLARiiON CX3-10. Watch this HP Enterprise TV presentation to see why 5 technology professionals found the new HP StorageWorks EVA4400 easier to operate and a greater time saver...
Tags: Storage Management, Utility Computing, HP StorageWorks, Hewlett-Packard Co., Cloud Computing, Storage, Hardware, Virtualization
Tune Windows XP to speed up boot and shutdown times
A common annoyance for both IT professionals and end users is having to sit and wait while Windows reboots. This sample hack from OReilly's Windows XP Hacks, 2nd Edition shows how to tweak a PC's BIOS, the Windows Registry, and other Windows XP settings to streamline boot and shutdown times....
Tags: Operating Systems, Software, Microsoft Windows XP, Microsoft Windows, O'Reilly Media Inc.

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Troubleshooting Patch Cables Power Checklist
Call them what you want: patch, Ethernet, category 5, or even cat 5e cables. Regardless of the moniker, Ethernet patch cables perform the bulk of the ...
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MySQL 5.0 Quick Guide
If you want to build a high-power database solution, a good way to go is to deploy MySQL 5.0. Doing so can be a huge undertaking. This Quick Guide shows you what you need to know to set up, configure, and deploy MySQL 5.0 on your network.
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