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Consumer Protection
We ensure that banks under our jurisdiction are compliant with consumer protection laws. Banks are also evaluated for their level of performance in meeting their communities' credit needs under the Community Reinvestment Act.
 
Features
Community Reinvestment Act Exams
We evaluate how well banks perform in meeting the credit needs of their communities under the Community Reinvestment Act (CRA).
Frauds and Scams
Criminals often invoke the name of the Federal Reserve in an attempt to give legitimacy to fraudulent transactions, financial instruments, investment opportunities and fund-raising proposals. These scams may be directed at individuals or institutions. We frequently encounter these scams in their many variations.

Consumer Complaints OFFSITE
The Federal Reserve Consumer Help center will assist you in filing complaints against a financial institution, answer questions about banking or financial institution practices and offers help in understanding federal consumer protection laws.

To file a complaint, you can:

Cómo puede un consumidor presentar una queja acerca de un banco

Identity Theft
This booklet from the Boston Fed is designed to help you understand what identity theft is, how it happens, how to protect yourself and what steps to take if your identity is stolen.
 
Announcements
Agencies Issue Final Rules on Identity Theft Red Flags and Notices of Address Discrepancy
Circular No. 11908, November 1, 2007
Joint Rule Proposed to Implement Unlawful Internet Gambling Enforcement Act
Circular No. 11903, October 2, 2007