From: Andrew <ayn@andrew.com>
To: Waterfield Designs <heygary@sfbags.com>
Subject: Re: On the way....

Hi Gary,

Just got the case, it's amazing! Fits my new MBP like a glove! Thanks again!

Andrew

From: Brian <brian@.com>
To: "WaterField Designs" <heygary@sfbags.com>
Subject: Re: WaterField Designs New Products and Feedback Request

On my way through O'Hare Int'l airport in August, an agent told me that as long as there wasn't anything else in the SleeveCase but my laptop, I could just pull the SleeveCase out of my larger bag and send
it through the scanner. (i.e., without having to completely extract the laptop.)

Brian

From: "Tom Wynne" <tom@.com>
To: "WaterField Designs" <heygary@sfbags.com>
Subject: Re: On the way....

Hi Gary,

Having used the sleeve for a few days now I just wanted to say I really love it. My criteria (with the Macbook Air in mind) was:

- Good protection
- Slim enough to slide in/out of my messenger bag easily without adding bulk
- Top-loading so I can get the Air in/out without removing the sleeve from my bag

It's perfect on all fronts. I tried the 'zippered' sleeves, which I now think are limited by their thinness. They're also a pain to get the machine in/out of!

Take care,

Tom

From: "Robert Rosenthal" <rjrc4s@.com>
To: "'Waterfield Designs'" <heygary@sfbags.com>
Subject: RE: On the way....

I wanted to let you know that the sleeve arrived yesterday as promised. The quality and workmanship are phenomenal. The description on the website and the reviews do not adequately represent the product. I am thrilled with my purchase. Thanks very much for the product and especially the follow-up and customer support.

Best, Bob

From: Umu Zubairu <umu@.com>
Subject: Re: On the way.... again

Hi Gary,

Just got back from my holiday in New York at the weekend. The SleeveCase and the DS Lite Case were great. You guys are just fantastic, as you really know how to look after your customers.

Just to let you know that when I got back, I picked up the EEE PC case that you promised to send me. It is absolutely perfect and the finish is A1. I am going to post pictures of it on the eeeuser.com forums, as many owners are looking at ways to protect their units in style. Your product ticks all the boxes.

I don't think I could ever own a notebook without it being protected by one of your products.

I have now decided to get a Medium Vertigo bag to complement my recent purchases from you.

Thanks again, for going that extra mile for me and ensuring that my EEE PC was protected during my recent holiday.

Kind regards,
Umu

P.S. There is one thing you can do for me - Keep up the good work of always exceeding my expectations!

From: Jay P <jay@.com>
To: <heygary@sfbags.com>
Subject: Sleevecase Review

Many of the reviewers on your site haven’t had their cases for long, so here’s a review from someone who’s had a vertical Sleevecase for almost two years now and has definitely put it through its paces.

I’m a student who uses (or perhaps abuses) the sleeve every day- it gets thrown in the back of the car, in and out of bags and into my backpack. On an average day I’ll remove and insert my laptop a dozen times. The case gets squeezed between books, scratched, exposed to heat and cold; the wear-and-tear on the Velcro has been constant. Through all of this, the case has yet to show a single frayed thread, loose seam or loss of Velcro-stickiness. The sleeve fit the laptop very snugly when I first put it in and loosened to a comfortable level after about a month’s use; amazingly, I don’t think it has loosened at all since then. My backpack has actually begun to erode, but the sleeve case looks as if it’s brand new. I have no doubt the case will far out-live the laptop it protects.

As the ‘geek friend’ I make a lot of recommendations to my peers about what laptop to buy; when I’m asked what case to buy, I never hesitate to say that SFBags make the best cases in the market (and have the friendliest customer service to boot!). Thanks for protecting my laptop for all these years- I think you definitely have a customer for life.

Jason

From: Holly Green <@.com>
To: WaterField Designs <askgary@sfbags.com>
Subject: Oooh goody, the postman cometh!

Hey SFBaggers!!

I got my sleeve today and it's SWEET. The fit is perfect, the interior is soft and squishy, it looks cool as heck... PERFECT! You guys do nice work. It's like a hug for my puter. And I want to say thank you again for the personal emails during the ordering process. I originally had chosen the wrong size for my laptop but you made sure I gave you my exact model number before you shipped, as well as getting my ok before fixing my shipping-price booboo. Your customer service says volumes about you before the product even arrives. I ordered one for my husband for his birthday before mine even got here because I was so thrilled with the way you do business and impressed by the positive feedback on your site. Hubby was at the post office with me today when I picked mine up and he thought it was awesome, so I know he'll be thrilled that he doesn't have to covet mine. This was worth all the desperate searches on the internet to find just the right sleeve because THIS IS IT! :D

You guys = roxor. :D

-- Holly Green, Ridiculously Satisfied Customer

From: John Hodges <jhodges@.com>
To: askgary@sfbags.com
Subject: Thank You

Gary and/or Tanja,

Anytime you buy something online that you have not seen in person you are taking a chance. Sure you can read reviews and look at pictures but unless you have held the product in your hand you don't really know whether it will live up to your expectations. Sometimes you get burned and other times you receive a product that goes so far beyond your expectations that you would not hesitate even for a
second before purchasing from them again.

This sleeve you sent me is a work of art. It is perfect in every way and I am very, very happy with it. I immediately went back to your site and began looking through your other products.

Thanks,

John

From: Jay Williams <j.williams@.edu>
To: askgary@sfbags.com
Subject: My new SleeveCase and Gear Pouch

Gary,

I just wanted to send you a quick e-mail to let you know that I received my SleeveCase and (medium) Gear Pouch a few weeks ago, and I couldn't be happier with them. My new MacBook Pro fits perfectly in the case, and the Gear Pouch is the perfect size for my power adapter, iPod, and headphones. Thanks to my new SleeveCase, I have been able to retire my old backpack, which was ridiculously huge and heavy. Thanks for saving me on chiropractor bills in the future!

I've had lots of compliments and questions about the SleeveCase and Gear Pouch, and I make it a point to recommend your site to anyone who's in the market. Thanks again for such a great site, and especially for your great products. I'll be sure to shop with you again in the very near future (in fact, I'm contemplating a new wallet...).

Jay

From: "Jennifer Herlihy" jennh@.edu
To: "WaterField Designs" <askgary@sfbags.com>
Subject: SleeveCase Testimonials

While other laptop cases make the fact that you have a laptop obvious to potential bad-doers the SleeveCase allows you to concel your computer in a bacpac while protecting the machine and is thus perfect for college students of those of us who live in urban areas! Aside from the benefits of the product I was also impressed with the degree of personal customer assistance that I experienced (definately not a norm in online shopping!) - I was sent personal emails letting me know when my product was shipped, and thanking me for my business! The product was received in TWO working days!

I will definately think SFBags in the future!