Analyst Spotlight

Marc DeCastro

Research Manager, Consumer Banking and Credit, Financial Insights

"Our survey results show that customers' expectations are changing, and those institutions that can enhance the banking experience online may prove to be the winners in this very difficult market," says Marc DeCastro, research manager, Consumer Banking and Credit, Financial Insights.

---

Latest Research

Fiserv Announces New Market Approach and Brand Identity

Dow Drops to New Ten Year Low, Reinforces Freeze in IT Spending by Banks

EMEA Insurance Industry IT Spending 2008–2012 Forecast

Offshore Application Development: Strategies to Consider

Looking for Black Swans: Building a Risk Management Context for Identifying Extreme Risk Events and Outliers in Business Models

When the Going Gets Tough — Some Drop Out of Asia

The Rise of Generation Y: What This Means for Asia/Pacific Banks

Changing North American Demographics: A Proposed Customer Segmentation for Financial Institutions

Asia/Pacific IT Spending 2008–2012: Update to the Asia/Pacific Banking IT Spending Guide

Asia/Pacific Insurance Industry IT Spending 2008–2012 Forecast